Four Star Plumbing

Amber V.

Four Star Plumbing came out right away and helped us with our leak. We came home from a vacation to a leak in our garage and downstairs bathroom. They were very professional and reasonable. They helped us out with our problem. I would hire them again!

Tim C.

They should be called FIVE STAR! They have provided me with exceptional, affordable service on multiple occasions: 1) when I initially moved into my house, I had a water leak from the street they were able to fix promptly and legit (City Permits). 2) I had them install the water fixtures for an outdoor shower. 3) I have a sump which they responded to ASAP. Both Rob and Manny are personable and respectful. These are my go-to guys and I can't say enough. If you want a family feel and legit business, look no further.

Sandy F.

We use Four Star whenever we need a plumber for our business. But they are more like ""Five Star."" They are always very professional and comparable in price to other reputable plumbers in town. We have been very satisfied with the work they have done at our restaurant. Hopefully, we don't have any plumbing problems that arise anytime soon, but if we do we will be calling Four Star!

Jake R.

I have been working with Four Star Plumbing for many years. Rob and Kelli, the owners, are some of the most honest and professional people I have ever met. All of their plumbers are knowledgeable and there has never been a problem I've had that they could not fix. They have extremely fair pricing, are punctual, and are very upfront with their costs. I would recommend them to all of my friends and family and I would strongly urge to you to try them if you are looking for a reputable plumbing company!

Elise P.

four star plumbing is the best. They have always been quick to respond Their quality is the best. They have come to my home multiple times to fix clogged sinks, tubs, help with a leak and to fix a toilet issue. I would refer them to anyone. Best service ever!

Todd W.

Beware of over charging you. Called out to fix a leak under sink and fix a toilet. I was told $165 trip and then $165 per hour labor afterwards. I was ok with all that. They get here and fix the sink quickly (Thats ok) then work on toilet. They charged me $225 flat fee to remove and replace toilet, $65 to snake it to find nothing. Put toilet back on and charge for $455 for 1 hour and 45 minutes. Toilet still doesn't flush properly and its brand new. Great customer service four star. Why would I ever call you out again.
By the way. I was repeat customer from just 2 months ago. -Todd

Frank, your comments are not accurate and I had no discussion with you. Your customer service rep listened to the recorded conversation and stated I was told $165 an hour after the first hour.
I was informed of snake amount while they wrote up the final bill. The $225 toilet reinstall I was told about while standing in my kitchen only after I had contracted the $165 trip fee and felt I had to accept it at that point or have to schedule with another company and be charged additional fees again. This is not my primary residence so it would be a bit of a hassle to come down again to meet another plumber. The toilet is fine and the identical toilet in the master flushes fantastic. Also, I used you through a home warranty to snake a master line and use a camera. I was billed for camera use, and the stoppage was not resolved with that visit either. My same contractors actually were able to unclog that two weeks ago themselves.

Paige G.

Can I just say a BIG THANK YOU to all the staff at Four Star Plumbing. For those of you reading this, who have gone through a slab leak and had no clue where to begin --- Start here! Rob, Kim and all the crew helped diagnose the leak, stopped when it was going to get too expensive, quoted a re-route and a re-pipe, and talked to the insurance company about the quotes. I ended up going with a whole re-pipe through a different company, but the re-pipe company was unable to add my additional sink in the garage. I called Rob and the crew and they came to complete the job! I will definitely be using Four Star Plumbing for any future jobs. THANK YOU again for all your help in this process. You all went the extra mile :)

John D.

Four Star Plumbing Orange County just ripped me off for $165 dollars. They charged me for a service call that produced nothing of real value. Later, they sent me a bid e-mail that got the facts of our situation completely wrong even though they had sent out their own plumber, Angel, to assess our situation. I'm going to ask the property management lady who recommended Four Star Plumbing Orange County to us to see if she can help us get our money back.

After we sent Kelli Frank photos of our issues and described our problems in a detailed e-mail she charged us $165.00 for the privilege of waiting around for two hours and then watching her plumber, Angel, inspect our kitchen and write out his notes for a bid.

What did I get for the $165.00? Angel looked under our sink and behind our refrigerator. He advised us to save money by buying our own disposer and faucet. He advised us to use another company to fix the angle stops. My wife and I watched him as he did some paperwork. He said that he could not do any work at all that day.

As I remember it, he said he would not install the disposer unless the water was hooked up to test it. He would not have the water running because he would not use the plastic angle stops used by our PEX installers. He said that we needed to get another company to come in and replace the angle stops and then he would go ahead and do the disposer.

Angel could have done at least a little work for us for $165.00. For example, he could have taken out the old disposer.

Even worse, when I finally got a bid back from his company it was as if Angel had never even visited our property. The bid made it sound as if the existing angle stops were embedded in dry wall (an extra charge to fix) and suggested we may need to install a refrigerator icemaker outlet box, this is that box between the wall studs that keeps the water valves out of the way yet accessible. This was bizarre. Angel had inspected behind our refrigerator and clearly saw we already had a refrigerator icemaker outlet box.

Even worse, the bid said that they would charge us $185.00 per hour and that the hours they spent on the project would go from any where from 4 to 8 hours, or $740.00 to $1,480.00. I'm not joking. I have all this in their dated e-mail. The wildly variable bid was due to the supposedly unknowable expenses surrounding the question of whether or not they would need to remove drywall or, I suppose, install a refrigerator icemaker outlet box, and tear out some drywall back there too.

I called Kelli up the next day to see if we could get a more detailed, precise bid.

Once I'm on the phone she explains to me that the e-mail containing their most recent, widely ranging bid, was created with the knowledge of Angel, another lady and Kelli. I pointed out, innocently enough, that their email bid didn't really show any signs of the benefits I imagined we would be receiving after paying Angel $165.00 to inspect our kitchen.

After all, there were no dry wall issues at all, and we already had a clearly visible recessed ice machine water supply box. At this point, Kelli reacted with surprising anger and didn't seem to even want me to have an opportunity to talk back. She seemed especially concerned that I was suggesting that she did not know her own internal procedures or business.

Kelli Frank also suggested my comments where somehow due to the fact that she was a female.

(Trust me, if she recorded this conversation, then this is all on their audio tapes.)

I can see that from her perspective she wants to make sure she makes $165.00 every single time one of her plumbers goes out into the field. From my perspective, however, I think that is a huge rip-off. Frankly, if I thought there was a chance a guy would come out and charge me $165.00 and not even remove the old disposer, I would have said to forget it. I only paid Angel the $165.00 in the first place because I thought - erroneously - that this bill would be deducted from future work he performed for us. It is interesting to me that at least another person writing here - Jon C. - had a somewhat similar experience.

I feel cheated. I can't believe that they charged me $165.00 for an inspection and then produced a bid that was so negligent and sloppy that it failed to reveal that I already owned a refrigerator icemaker outlet box.

Meanwhile, it would have been nice for Angel to let me know that it was probably a bad idea to work with him and his company. After all, if they can't get three people together to create an accurate bid, one which reflects the facts of the situation, then what else is going wrong at their second generation, family-run plumbing business?

P.S. I responded to one of the follow-up e-mails Four Star Plumbing Orange County sent me and gave them an opportunity to correct any inaccuracies might have appeared in my review. They have not reported to me anything that they would like to see changed or corrected as of June 12, 2018.

Deborah S.

Capable, but overpriced. My rental had a gas leak. Two plumbers went out and spent a good part of the day applying pressure to the gas line and following the line from valve to valve until the line held pressure. They found the main leak after following the line into a garage.Then they replaced some valves and fittings, and left. The actual repairs went fast compared to all the time spent looking for the leak. My bill was $1545.00

I searched online for how to find a gas leak. I read some articles and watched some youtube videos demonstrating plumbers and home owners following gas lines, applying pressure, and repairing valves. None of the articles or videos recommended that two plumbers need to work together. When I asked the office why I had two plumbers most of the day, I was told that they could find the leak faster with two. This must be true, but I doubt that one plumber would have taken twice the time. My criticism is this: Four Star Plumbing did not take care to reduce my bill by sending one master plumber out rather than two.

David G.

Quick, efficient service. Rob explained all work performed in detail. Would highly recommend.