Four Seasons Sewer & Plumbing

Monika C.

I take SERIOUS issue with Bill stating that my review contained any embellishments or inaccuracies -- what I wrote in my original review is how the events went down and I stand by my statements.

To summarize: there was no proactive communication of delays on multiple occasions, many days of our time were wasted, and the work was not done well. Period.

Regardless of what was happening ""behind the scenes"" or the issues Four Seasons Sewer & Plumbing had internally with their plumber, it was their responsibility to proactively communicate status updates whenever anything changed. If email wasn't the preferred medium, they should have called us to let us know. I was never once told not to communicate directly with the plumber or to only communicate with the office. Once they were made aware that there were issues with this particular job, they should have taken better care to make sure things went smoothly by practicing the customer service for which they're apparently so well-known. 

According to Bill, the plumber wasn't being honest with either of us and that is entirely possible. However, there is absolutely NO reason to claim my comments were embellished or in any part inaccurate. I was involved in every interaction with the plumber doing the work, Bill was not. Nor had he ever been on-site.

Also: my landlord was never out of the country during this time -- Bill told us via email that HE (Bill) was out of the country and that was why our multiple emails had gone unanswered by Four Seasons. Nothing about the scheduling delay was due to after-hours scheduling, calls or work -- I was sitting in my home waiting for the plumber each and every day, all day (which I stated in my original review). We were never told that a supervisor was going to be coming to do the work in place of the tech, and the reason I told Bill to go easy on the guy he eventually fired was because the guy told me he was scared of being fired for being late (the tech told me he had never been given our address by Four Seasons (and to his credit, our place is hard to find once you do have an address)).

I suppose these details don't really matter now but I'm HIGHLY irritated that I'm going to be accused of falsifying my actual experience with a fake story made up by the owner. I have no reason to lie about anything here, I have absolutely nothing to gain by doing so.

Realistic scheduling expectations, effective communication, and a quality job would have greatly reduced the amount of frustration felt by everyone. We hope that the remedial actions taken will improve future customer experiences but we will not be taking up the discounted offer on future work.

Use at your own risk.

Katie I.

I had an issue with my hot water heater and called one plumbing company who told me I needed to get my whole unit replaced. I wanted a second opinion before I committed to spend almost $1400, so my friend John recommended Four Seasons. After I spoke with them on the phone, a plumber came to my house in less than an hour and told me there was a small leak and no reason to buy and install a new unit. I am very happy with their honesty, customer service, and work. Will use them again.

Steven L.

Ok,I was staying with my cousin in Lincoln Square and at about 10 at night I went down to her basement and noticed a disgusting smell, which I assumed was coming from the sewer. She didn't know any plumbing companies, so I looked around online for her and found this company called, ""Four Seasons."" Within 20 minutes of my initial call, two plumbers showed up at the door. They were very nice and explained what the issue was, then rodded the sewer as they put it. They did a great job and I was lucky enough to find such great help last minute. I definitely would recommend this company to anyone in the area.

Alex P.

I had a very positive experience with Four Seasons. I was recommended to them by my neighbor to replace my water heater. Their price was 20% cheaper than another quote I had received and they did the work the same day that I requested it. My contact was Bill Taylor and he was great to work with.

Park D.

Not worth single penny.

I had bathtub cloggin issue. The guy who showed up said he could fix the problem but it turns out that whatever he worked on,didn't last 24 hours. We had to call him again.

He keep selling his services to fix other things in my household and giving me estimates in thousands. One thing he did say he didn't guarantee his work as its old building.

Well if I spend $340 to unclog my bathtub and fix doesn't work for week , does it even worth recommending this company to anyone.

I am calling other plumbers to see if anyone else can help.

I don't recommend this Company for any services

Ashley B.

Four Seasons is the best! It seems like I have had to call them just about every week and they are so prompt and helpful for both commercial and residential fixes! The staff is friendly, on time, and has always been able to fix whatever is wrong. Four Seasons is the only plumbing company I call in Chicago!

Lindsey R.

After being stood up by the plumber we had scheduled ( here's looking at you your neighborhood plumber!) I called four seasoning and with in a hour I had two of their plumbers at my door.
Joseph L. Was extremely courteous, knowledgeable and over all did a great job. He also provided me with some useful tips to prevent our tenants kitchen sink pipes from freezing again. We will definitely be using their services again should we ever have any sort of plumbing issues.

Geoffrey C.

Experienced akin to buying a used car. Guy asked a few times what price i had in mind........ seriously, you want me to help frame your quote? i kept telling just give me your quote. Gives me a quote of $3,300. i say that's high..... he ponders and then ""suddenly remembers"", you know, i can sign you up for our ""service program"". that will give you 10% off on any work you need in the future. He then says, let me call my boss""......ugh. He can't reach but then immediately re-quotes at over $1,000 less. seriously? in the span of 3 minutes you came down a thousand just based on my reaction to the first price? guy says, i don't do sales. in fact, i hate it. Right. Beat it.

Dan Y.

I was very impressed with these guys. I noticed some water pooling two hours before I had a flight out of town and called these guys with an emergency. They seemed to drop everything they were doing and hurried over to diagnose the problem. While there they worked very hard and very fast and fixed my sump pump problem quite quickly. Just before they left, they even gave me tips on how to fix it myself next time. I'm not using any other plumber from now on.

My House Is My Castle R.

This company also goes Four Seasons Plumbing, It also is Good Plumbing, Express Plumbing. Please read my reviews for those companies. I would not use them