Four Seasons Sewer & Plumbing

Ruby S.

I have had 3 experiences with this company. I first contacted them when I accidentally dropped something in the toilet. I had called 5 plumbers even made an appointment with one in my immediate neighborhood to meet in a couple of hours. He was a no call/no show. So the 2 4S plumbers who came out on this very hot day worked hard and took care of things. (In my opinion, one seemed to work harder than the other (just saying!) but they did excellent work.) The 2nd time started very bad, set up an appointment and there was a no show/no call, then couldn't get in touch with anybody because of what turned out to be a phone system problem. So unlike the first time. Finally spoke to the owner who had been out of town & because of his apologies, his concern and remembering the previous positive experience I went with them again. That plumber was just ok but I also was given a big discount on the work, which was nice. My last experience was this past Friday, the hard working plumber from my first time came out (though I didn't recognize him at first). Eric showed up on time, was professional, showed me the problem, & quickly got the part from Home Depot. Before he left for the part he asked if there was anything else I need work on which I thought was nice. He fixed the problem let the water run to let me know it was fixed & then cleaned up everything. He was awesome. It was as he was leaving that we realized he had been here before. I would use this company again in a heartbeat.

Ben G.

The service I have received from Bill and his team is absolutely horrendous. I own a property in Chicago and my tenants contacted Bills team to replace a water heater. I spoke with his plumber Ray and was told they would begin work at 830am the next day. Without an update, the crew did not show up until 1030 am. After working for an hour they noticed they could not fit the proper sized tank and would need a smaller one. In the meantime when they removed the original tank the crew damaged my walls. Neither the change in tank size nor the damage was communicated to me by their staff and I was told by tenant. When I called Ray to inquire about the damage he made it sound as if it's the price of doing business because of how difficult it was to remove the tank. At this point the job was still not complete and Ray requested full payment. I was told several hundred would be deducted for the difference in pricing. I asked to speak with Rayssupervisor and at this point was given Bills number. Needless to say, I have called Bill over 5 times now with no returned calls. I have withheld payment until I receive a new invoice. In the meantime, Bill has used my tenants credit card without permission for payment. I just received a text this morning stating Bill would deduct $30 for the smaller water heater and $300 for the wall damage. I still have yet to receive a new invoice nor actually speak with Bill live about the horrible service I received. Communication is key in a situation like this and could have been used to better understand each mis step. Instead Bill handled this the worst way an owner could by ignoring the bad service and his customers request for open communication. I would never recommend this company for any type of contracting work and will be reporting them to the better business bureau. I have included pictures of the damaged wall

The update from the owner below is completely and utterly false. To this date I have yet to even receive a phone call. I would stay as far away from this establishment as possible.

Erica D.

For a change, I had a plumbing problem that WASN'T an emergency so I had some time to get some estimates and set up an appointment. William answered my request for quote and indicated he would be my contact and a plumber would be out between 8a-10am the next day. Communication was good,timeliness had some issues but after Promising things would be on time thereafter and offering a conciliatory discount, a plumber came right out that afternoon, quickly assessed my problem and was prepared to fix things immediately which he did. I was presented an invoice and plumber waited while I confirmed the cost with William, accepted my check for a reduced amount as promised (but not communicated to plumber). If this had been an emergency, I would've been stressed by the multiple texts and reschedules but for this issue, I was very satisfied with the plumber, dispatcher and price and I will probably call them again to at least quote a job if I have a plumbing issue.

T F.

So far so good. Have a odd space where my toilet sits under a banjo counter. need to replace it and out of 3 companies, this one is so far the best. The came same day and right on time. Actually took measurements and promised to get back in a day or there about with a firm estimate once they locate a model that will fit. Professional and responsive. I will update once estimate received and if I choose them for the work. I sued them for an HVAC replacement and they were excellent, so I bet they will pretty darn good ont he plumbing as well. Wish us luck!

Gina H.

Bill, I'm happy to send you a photo of the contract, which states you will replace the floor tiles as a courtesy. If you don't want to do it as a courtesy, then you shouldn't say you will. As for the dirt & spring check, I'm also happy to send you screen shots of the calls & text messages Aaron sent to you, that you have ignored. We already paid someone else to take care of the dirt. Given the bad end we had in communications at the end of this project, with the floor, coupled with your ghosting again this spring, prompted me to write this. You can't cash a check, disappear & then be surprised when people are displeased with your service.

Lynn C.

Please do not use this company. They will do a bad job and then try to get you to spend money on something you don't need!! On April 22, 2019 they came out to rod our sewer line due to a backup. Not only did they rod the line but also did Hydro jetting bc apparently, they couldn't clear the blockage. They had a camera but were very vague about what the issue was and wouldn't give straight answers or definitively show with the camera what the problem was (billed ~1200$). They went on to suggest that we would need to replace the sewer line at ~ 6,000$ or more. Today (5/3) I find out that they never cleared out any blockage in the sewer line at all! 2 weeks after they were here we found out another company couldn't get their camera to go past 40ft! The new company then proceeded to easily remove the blockage by a basic rodding of the sewer line (which was blocked with tree roots) and showed me clearly that the pipe was now completely clear and in good condition with a camera. There is no need to dig up and replace our sewer. Four Seasons Sewer and Plumbing charged us for rodding and clearing the sewer line when in fact they didn't clear the blockage at all and were just trying to oversell us on replacing a sewer line. Luckily we got a second opinion!

Ann T.

Grossly exaggerated the scope and cost of the job and requested a sizeable down payment. Then ""surprised"" me with a lower total and said I would get a refund since the final cost was less than the down payment. But I had to chase after them to get the refund.

Harper J.

I am doing a renovation in my apartment and need to replace all the pipes in the kitchen and bathroom, and had a very nice experience with Bill, Joe and everyone else from Four Season plumbing. I will definitely call them again next time I need a plumber and would like to recommend them to everyone who needs a plumber.

Here are the reasons for my recommendation.

1. Efficiency. When I ask Bill if his man can start work tomorrow, he said yes and worked late to get all the documents required by my building. The plumber arrived with everything ready the next morning.

2. Professionality. Joe did the evaluation for the work. He explained what they are going to do and answered all my questions clear.

3. Financial efficiency. They charge less than all other plumbers I asked while finishing all the jobs with high efficiency and high quality.

4. The work took longer than I had expected because of the terrible management office in my building. We need to shut off the water in the building because my apartment does not have a separate shut-off valve. It happens several times the plumbers came to my apartment but the building engineer told them the scheduled water shut-off cannot be done and they need to wait for another day or even another week. I feel sorry for their wasted time but these guys never complain.

Overall, I would like to recommend Four Seasons Plumbing to everyone who needs a plumber to do the work. I hope I never need to call a plumber at 2 AM for emergency pipe repairing. But if I do, for sure I will give these guys a call.

Nik K.

Bill the owner cares about customers satisfaction. His plumbers showed up on time 2 day in a row. One of his plumbers and I had an argument by miscommunication, but Bill took care of it and solved within 5 min. He is fast and knows what he is doing. Smart guy.

It's so hard to find a trusted plumber. I recommend Four Seasons Sewer & Plumbing based on my experience.

Dan A.

Definitely Definitely would not recommend this company to ANYONE! These people do not stand by there work....had these so-called experts come out & rod out out drain in house & main line & 4weeks later with no occupancy in the house during those 4weeks get sewage back up again. & There customer service manager say to me there's nothing they can do were as other companies at least give 60- 100days guarantee. Wish there was a -1,-2,-3,-4,-5 star cuz this what they would get