Florida Energy Water and Air

Willard P.

we requested a service call to advise of a water filtration system. the tech came tested the water and said we need a new system and charged 219.00 and didn't leave a bill or receipt!!! really. avoid them like the plague

Matt M.

I had a new A.C. unit install in September by this company. It is now November and I have had to call them for service for 5 times. Just got off the phone with them again in fact. Issues have not been resolved even though it is a brand new unit. The call center is rude. Scheduling is terrible and their after hours emergency service does not exist, they make you wait until mid next day. That is why I just got off the phone with them for. The A.C. they installed is great.....when it works.

Adrienne K.

On a recent trip to Home Depot I was asked to participate in a short survey. The survey was painless and went on my way. A few days later I received a call I think it was Home Depot to set up an appointment to have my water tested. I agreed since I just moved to Florida from New York. The water here in Florida is nasty so we drink only bottled Kirkland water. Anyway the technician arrives at my home begins to set up his apparatus to begin testing my water. Surprise, surprise my water is bad and loaded with cancer causing debris floating around. The water he ran through his system is free of any harmful substances and really did test rather good. The suspense was nerve racking since we knew that this guys was not here just to give a presentation and go on his merry way. As suspected in order to get our water as clean as his we would have to install a water purification system which by the way they could install same day or latest the next day. Sounded real good until he hit is with the +$7000 price tag. Needless to say without researching the company there is no way we were going to have installed no matter how low he made the monthly payments. Wish there were some testimonials we could read about so we could make the correct decision but my gut tells me to steer clear and find an alternative solution to the water issue here in Florida. I will say Home Depot was not up front and was deceptive when luring me into taking the survey.

Michael G.

I was asking myself how crazy it was for me to pay the kind of money I paid for a water heater. Little did I now how committed this company is to quality service. They are worth every penny and then some. My experience was exceptional. Starting with Nikki answering all of my questions in a timely manner and even after hours. My installer, Anthony, always polite, punctual and super respectful who delivered 2nd to none exceptional customer service. Clear communication is the key and they are skilled at that. Nikki and Anthony give Florida Energy Water and Air a good name. Kudos to them!

Alex M.

If there was an option for zero stars I would select it. They do not stand behind their products. We upgraded the system for $3000 and they want to charge outlandish trip charges and labor charged and never fix the problem. It's a scam to keep their service department running. The warranty is no good at all. Horrible. Buyer beware!!! People buying homes in sorrento be careful.

Sharmon S.

Today I had to have someone come out & they flushed the water tank . SMH I can't get no one to come & service this junk. Below is the picture of what came out

Lisa D.

1 of 2 reviews. MY FAMILY DID NOT HAVE A RELIABLE, SAFE SOURCE FOR HOT WATER FOR OVER A MONTH. This first review is regarding installation of appliances. This company installed a solar attic fan, whole home water treatment system, and natural gas tankless water heater. As of today, my horrible experience is ongoing. The permits with the city are sitting open and the company has not followed up since we mailed a formal letter of complaint and construction defect notice to the operations manager, Jason Spinney and owner on record, Timothy V Randolph. We do not feel like important customers. All of the install work began unpermitted on October 11, 2019. By not following the building codes and having the work properly inspected, our home and family's safety was compromised. In addition to the unpermitted work, the hot water heater error codes 11 and 13 appeared within 24 hours of install. The install of the natural gas tankless hot water heater was left incomplete causing the unit to error code and shut down. The existing 15-year-old vent pipe was used instead of the factory concentric stainless steel vent pipe. After studying the manuals further, my husband and I noticed the following was missing from the install: condensate drain, 2 firestop walls, air intake vent and vertical vent termination with rain cap. We required proof of permits before moving forward with the necessary repairs. Due to incomplete install, we were nervous our family could be exposed to carbon monoxide leaking and fire hazards. We preferred to keep the water heater and gas supply lines off until properly installed. The permits were issued on October 30, 2019. The original installer never showed back up. When the company finally sent someone to complete the install, he did not have the full materials list, so we were forced to wait an additional two days. On November 9, 2019, the company considered the install complete. Our family of three, includes our 4-year old, went over a month without a reliable source for hot water. The city came out to inspect the work on November 21, 2019 and failed the water softener and hot water heater. The water heater requires a """"gas pressure test"""" showing a pass by a plumber, a pipe needs anchoring to the wall and the appliance needs to be ground from outside gas meter to inside electric panel. The water softener needs an electrician to install a ground jumper to the adjacent copper pipe. After calling multiple times to verify date and time of those repairs with office schedulers, we were notified at the last minute that the company is unable to keep the scheduled time on Tuesday, November 26, and is unable to connect with the plumber until after Thanksgiving, leaving the issue open-ended. We passed on visiting an elderly family member in rehab on that day, who was unable to attend Thanksgiving with us, in order to accommodate this. The company is not making any efforts to make our home and family feel safe. We accommodated the plumber who performed the gas pressure test on December 31, 2019 (which was inconvenient timing for my family, but we felt it necessary). The test failed with plumber stating the appliance is receiving way too much gas. He shared this could void our warranties and cause the system to break down prematurely. The permits remain open with the city. No one has followed up with us, even after mailing a formal letter of construction defect notice to the operations manager and owner of record. **PLEASE READ MY NEXT REVIEW (2 OF 2) REGARDING CUSTOMER SERVICE**

Dean H.

FEWA is a great company. They have provided our family with multiple water and air conditioning services over the last 20 years. I have recommended them to many other customers over the years. They are not the cheapest but in my opinion they are the best value for quality products and service.

Deidra W.

Good company. My account all paid off now and even got a refund from PCI! Our equipment for our well works wonderfully.

Michael C.

Had a scheduled repair appointment for my Rainsoft unit today. Was told when I made the appointment 2 weeks ago that the tech would call in the morning to let me know when he would arrive. Not only did I receive no call, but when I went out to check the mail at 2:30pm, there was a bill for $40.00 stating I wasn't home at 1:00pm when tech arrived. I WAS HOME! Doorbell works. No music, TV, dishwasher, laundry, or anything to cause me not to hear the doorbell. I wish zero stars were an option.