FloHawks

Ronald W.

labor day weekend our septic alarm went off, we called flawhawks they sent out their guy, and after he took a look, we were informed that 2 of the tanks were completely full, and needed to be pumped, i knew that we had our septic pumped less than 2 years ago so i was surprised that he said they were full, he wanted to run a scope and said that the people who installed the septic did not install the control box properly, he quoted us over $1500.00 to send someone out that day, we ended up calling a different septic company a day later, they came out and to our surprise the guy opened the tanks and they were almost empty !!!!!!! the only thing that was wrong was the filter was pluged, i do not appreciate being lied to buy this flawhawks employee, flawhawk not only charged us for the service call but also an additional amount for god knows what.......i feel so violated, i guess that is a nice way of making a lot of big bucks !!!!!

Gary T.

Appointment set up for 1 to 5pm. No one showed up or called. Finally get a call at 6:25pm, asking if we could reschedule for the next morning. We have water flowing out of the septic tank vent. We can't flush toilets, take showers, laundry etc. When I called back at 7:13, a truck was finally coming from an hour away.

Jun J.

Never trust what this company told you when they will come.

They said come on Monday, come in Tuesday instead,
then come in Wednesday, and slipping the data until who know when.

I have been living like a homeless for a week, I regret calling this company.

Stay away from it!!!!
Very disappointed

Paul S.

Tried to get a quote on a water line that was leaking. Got the runaround (calls not returned when i was ""promised"" they would be - was talking with three different folks and none of them seemed to know what the others were doing.) for about 2 weeks and decided to go with another company. The other company i went with immediately returned my calls and were working on site the next day.

My recommendation to FloHawks; call people back when you promise them you will. Even if it only to say Sorry, we are too busy to help you. I would have respected that.

Adan M.

I call Flohawks for Bid / quote, the give quote for $2074.13, they ask me for 1/2 first, and they took $1000.00 and the 2nd time took $1088.38
fist the charge me more and on top that send balance of $44.00,
why i should even bother call for bid, is not about the money so about $59.00 more, wasn't lot but, all that money just to came dig my front yard maybe 2hrs,
I got 3 bids for my septic, and I choose they over other companies, I disappointed with them.
now is sinking and don't fix anything I doing wrong business.
well for sure not going to call them again.
THEY DON'T HAVE INTEGRITY........

Katherine M.

My septic air alarm need a simple fix. The plastic tube needed to be replaced. When I called I explained in detail what part was needed and asked them to make sure it was in the truck. That didn't happen, tech didn't have parts and had to go to pick them up from supplier on my time. He installed a very unprofrssional job and the tube did fit. You could hear air leaking at the connector on alarm fitting. I asked about it and he said it was fine the alarm would not trigger again. So the alarm started chirping every night a 2 a.m. when the throw back process was running. So that was $341.00 for nothing. I wasn't about to call these people back to just charge me more money so they could practice at my house.

I called A-Bell Septic and Excavating and they found multiple issues with everything that FloHawks had touched. A-Bell Septic redid the entire air alarm lines to the alarm box and finally no problem last night. I'll never use or refer FloHawks to anyone. I wish I had checked their complaints before I called them, but they installed the system for the builder so I figured they might be able to work on it. Very shoddy work, and un qualified technicians. I'll stick with A-Bell for all future septic maintenance and repairs.

Brandon E.

I've hired many contractors in the past and have never paid so much for so little. $2,100 for them to diagnose problem with my drain field. They showed up for one hour left and can't tell me the issue. Would not recommend.

Rebecca A.

Horrible customer service, this is my 3rd attempt with this company to fix the same problem. The workers who's show up are kind and courteous albeit just not quite experienced enough to diagnose and fix the problem at hand. The first plumber came and spent all of two minutes and pronounced it to be a problem with the sprinkler system, which they don't cover. So I had to call the fire/sprinkler specialist. They came out and quickly diagnosed that is was not a fire sprinkler issue but was INDEED a plumbing issue by turning off the water to the sprinkler system. The vibrating/humming noise did not stop. They then turned off the water to the indoor plumbing which effectively silenced the vibrating/humming noise we have been experiencing. I'm not sure why flohawks was unable to perform this simple test. So then I had to call flohawks again. The second technician who came out decided it was the temperature regulator valve. He changed it, but the noise did not go away. He said it would in time, it's been 2days and it hasn't, so now I'm currently waiting for the third technician from flohawks to show up and we will see how this goes. What has really prompted me to write this review as I wait for the technician however is flohawks extreme lack of customer service. They just send out plumbers without checking your schedule, tell you there on the way, but apparently can give you absolutely no general time estimate. 30 minutes or 5 days!? No one knows. Long story short maybe get some more experienced technicians and definitely hire a new customer service staff

A T.

WATCH for line items no quoted on your invoice!

We were selling our house & asked FloHawks to pump the septic. Was quoted the following: $499 flat fee to pump, $265 for Pierce Cty RSS filing fee, $52 Pierce Cty O&M Inspection fee, $50 handling fee, Plus tax.
I specifically asked if we had to pay for anything else. I was told no, nothing else.
That's not true!
They sneaked in an item on the invoice called ""Consumables"" for $12.50
Consumables? Something yummy? On cleaning our septic tank? I wonder....
I emailed the company to ask. I was told it was for things like ""gloves, nuts, screws and rags"". What?
My husband was present throughout the whole process. We won't say if the technician used rags to clean his hands or not but sneaking an extra item like that just isn't right!
I asked what was special about that day that he needed to use ""gloves, nuts, screws and rags"" that he didn't need to regularly. I was told that fee is charged on every service, regardless whether he used any of that or not. What???

For those of you who have used FloHawks, were you ever charged for ""Consumables""? Did you know that?

Because I was not quoted the ""Consumables"" when I scheduled I asked for a refund. The Customer Service Rep, Erik Stringer-Lund agreed to request it.
That was Aug 20 2018.
Hello? What is happening? I actually don't expect to hear from them. That's why I'm here warning you.
Some companies do sneak in extra items, just because they can!

Rosa O.

This company came over pumped and did maintenance discovered the following as stated on the invoice:
Tank was at low level with no liquids. I cleaned bottom of tank. There is a significant hole in the floor of tank needs to be repaired. Contact customer to sedule repair. Left hole exposed for later repair. Customer will hold
off on the RSS filing until repairs are made.

Then I called to arrange repairs they provided estimate as follow:
Tank Repair
Task # Description Quantity Your Price Your Total
D/C (1st 30) Septic Tank Repair:
Certified operation and maintenance technician with qualified 2nd man to enter septic
tank and perform visual inspection.
Certified operations and maintenance tech to perform tank repair service.
**********Cold patch tank repair is not a guaranteed fix. The only sure way of a
guaranteed leak repair is to replace the tank, Flo Hawks can offer no warranty on this
repair
1.00 $1,075.00 $1,075.00
P-PKTMA Pumping
****Add $0.40/gallon to estimate total.
Pump truck operator to be second man during confined space entry tank repair.


We scheduled it, they were going to come on Friday then changed to Saturday then cancelled and said they can not fix it. After discussing it with them and arguing how can you give an estimate and then say you can not do it. He accepted it was his mistake like I told him the hole did not changed and your company was there to see it in person when they pumped it. They gave me much of nonsense including that I need a new tank and gave me an estimate for a new one. I put this question out to him: ""If I would have made a mistake about not having the money to pay you guys after you did the work I would be sent to collection, small claims, lien on my house what are the consequence for your mistake? You guys should honor it and if you take a loss then that is the way it goes this time for your company"".
They did NOT honor their estimate to fix it and I had to look for another company lost 4 days with this since they did not do anything during the weekend. Also, was stressed all weekend over having to put a new tank. After talking to other companies it is fixable and we are having it fix today. I know Flo Hawks just wanted to put a new septic tank for 6K and/or were not going to make a lot of profit by fixing it.
If you check the BBB they are rated a C+


AWFUL COMPANY!