FloHawks

Adan M.

I call Flohawks for Bid / quote, the give quote for $2074.13, they ask me for 1/2 first, and they took $1000.00 and the 2nd time took $1088.38
fist the charge me more and on top that send balance of $44.00,
why i should even bother call for bid, is not about the money so about $59.00 more, wasn't lot but, all that money just to came dig my front yard maybe 2hrs,
I got 3 bids for my septic, and I choose they over other companies, I disappointed with them.
now is sinking and don't fix anything I doing wrong business.
well for sure not going to call them again.
THEY DON'T HAVE INTEGRITY........

Katherine M.

My septic air alarm need a simple fix. The plastic tube needed to be replaced. When I called I explained in detail what part was needed and asked them to make sure it was in the truck. That didn't happen, tech didn't have parts and had to go to pick them up from supplier on my time. He installed a very unprofrssional job and the tube did fit. You could hear air leaking at the connector on alarm fitting. I asked about it and he said it was fine the alarm would not trigger again. So the alarm started chirping every night a 2 a.m. when the throw back process was running. So that was $341.00 for nothing. I wasn't about to call these people back to just charge me more money so they could practice at my house.

I called A-Bell Septic and Excavating and they found multiple issues with everything that FloHawks had touched. A-Bell Septic redid the entire air alarm lines to the alarm box and finally no problem last night. I'll never use or refer FloHawks to anyone. I wish I had checked their complaints before I called them, but they installed the system for the builder so I figured they might be able to work on it. Very shoddy work, and un qualified technicians. I'll stick with A-Bell for all future septic maintenance and repairs.

Brandon E.

I've hired many contractors in the past and have never paid so much for so little. $2,100 for them to diagnose problem with my drain field. They showed up for one hour left and can't tell me the issue. Would not recommend.

Rebecca A.

Horrible customer service, this is my 3rd attempt with this company to fix the same problem. The workers who's show up are kind and courteous albeit just not quite experienced enough to diagnose and fix the problem at hand. The first plumber came and spent all of two minutes and pronounced it to be a problem with the sprinkler system, which they don't cover. So I had to call the fire/sprinkler specialist. They came out and quickly diagnosed that is was not a fire sprinkler issue but was INDEED a plumbing issue by turning off the water to the sprinkler system. The vibrating/humming noise did not stop. They then turned off the water to the indoor plumbing which effectively silenced the vibrating/humming noise we have been experiencing. I'm not sure why flohawks was unable to perform this simple test. So then I had to call flohawks again. The second technician who came out decided it was the temperature regulator valve. He changed it, but the noise did not go away. He said it would in time, it's been 2days and it hasn't, so now I'm currently waiting for the third technician from flohawks to show up and we will see how this goes. What has really prompted me to write this review as I wait for the technician however is flohawks extreme lack of customer service. They just send out plumbers without checking your schedule, tell you there on the way, but apparently can give you absolutely no general time estimate. 30 minutes or 5 days!? No one knows. Long story short maybe get some more experienced technicians and definitely hire a new customer service staff

A T.

WATCH for line items no quoted on your invoice!

We were selling our house & asked FloHawks to pump the septic. Was quoted the following: $499 flat fee to pump, $265 for Pierce Cty RSS filing fee, $52 Pierce Cty O&M Inspection fee, $50 handling fee, Plus tax.
I specifically asked if we had to pay for anything else. I was told no, nothing else.
That's not true!
They sneaked in an item on the invoice called ""Consumables"" for $12.50
Consumables? Something yummy? On cleaning our septic tank? I wonder....
I emailed the company to ask. I was told it was for things like ""gloves, nuts, screws and rags"". What?
My husband was present throughout the whole process. We won't say if the technician used rags to clean his hands or not but sneaking an extra item like that just isn't right!
I asked what was special about that day that he needed to use ""gloves, nuts, screws and rags"" that he didn't need to regularly. I was told that fee is charged on every service, regardless whether he used any of that or not. What???

For those of you who have used FloHawks, were you ever charged for ""Consumables""? Did you know that?

Because I was not quoted the ""Consumables"" when I scheduled I asked for a refund. The Customer Service Rep, Erik Stringer-Lund agreed to request it.
That was Aug 20 2018.
Hello? What is happening? I actually don't expect to hear from them. That's why I'm here warning you.
Some companies do sneak in extra items, just because they can!

Rosa O.

This company came over pumped and did maintenance discovered the following as stated on the invoice:
Tank was at low level with no liquids. I cleaned bottom of tank. There is a significant hole in the floor of tank needs to be repaired. Contact customer to sedule repair. Left hole exposed for later repair. Customer will hold
off on the RSS filing until repairs are made.

Then I called to arrange repairs they provided estimate as follow:
Tank Repair
Task # Description Quantity Your Price Your Total
D/C (1st 30) Septic Tank Repair:
Certified operation and maintenance technician with qualified 2nd man to enter septic
tank and perform visual inspection.
Certified operations and maintenance tech to perform tank repair service.
**********Cold patch tank repair is not a guaranteed fix. The only sure way of a
guaranteed leak repair is to replace the tank, Flo Hawks can offer no warranty on this
repair
1.00 $1,075.00 $1,075.00
P-PKTMA Pumping
****Add $0.40/gallon to estimate total.
Pump truck operator to be second man during confined space entry tank repair.


We scheduled it, they were going to come on Friday then changed to Saturday then cancelled and said they can not fix it. After discussing it with them and arguing how can you give an estimate and then say you can not do it. He accepted it was his mistake like I told him the hole did not changed and your company was there to see it in person when they pumped it. They gave me much of nonsense including that I need a new tank and gave me an estimate for a new one. I put this question out to him: ""If I would have made a mistake about not having the money to pay you guys after you did the work I would be sent to collection, small claims, lien on my house what are the consequence for your mistake? You guys should honor it and if you take a loss then that is the way it goes this time for your company"".
They did NOT honor their estimate to fix it and I had to look for another company lost 4 days with this since they did not do anything during the weekend. Also, was stressed all weekend over having to put a new tank. After talking to other companies it is fixable and we are having it fix today. I know Flo Hawks just wanted to put a new septic tank for 6K and/or were not going to make a lot of profit by fixing it.
If you check the BBB they are rated a C+


AWFUL COMPANY!

Gary W.

We were selling our home with a septic system, and the county we live in (Pierce, WA) requires an RSS be filed with them prior to the home closing. We were told it takes the county 10 days to approve. The county completed it within 10 days, but FloHawks kept telling us for 12 days AFTER THAT that it wasn't complete, causing our home sale to go into chaos because of their inability to simply open our file in their computer and see whether the completed document arrived or not.

I called 3 times to check during those 12 days, and was told all 3 times that it hadn't been approved by the county yet. So, the day before closing, I called again, and the office worker told me it had been completed 12 days ago. She then went into hostile/defensive mode when I questioned her about the situation, and how I've been misled for 12 critical days. She got rude when I asked her to please email me a copy. She said she can't get a copy to me for a couple days. Why? Because she can't find a scanner. Yeah, can't find a scanner. A multi-million dollar company that deals with faxing and scanning all day - can't find a scanner, and was rude about it, telling me she'd work on it, but no guarantees. I asked for her supervisor, and she said she's in a meeting all day. Basically, was telling me to piss off. This is the first - and last time - I will EVER use FloHawks. The pumpers did a good job though, so thank you to the field worker.

Bing C.

Dont use this company. They have excessive prices and look for problems so they can charge you for using a garden hose to solve the issue. Was charged $1500.00 to fix drain field. Nothing wrong with it that the garden hose didnt fix. Poor customer service. Beware they call it trouble shooting when they take your money. Do yourself a favor and use another company.

Amy C.

I had a hard time finding someone to come out the same day. When I let flohawk know our shower was backing up, they fit us in. Dispatch was friendly and courteous. Really nice guy who did the job, he got our septic pumped and filter unclogged. Fair pricing. Will use them for regular upkeep now!

Debbi H.

Terrible, expensive and untruthful. Spent 32 minutes at my house, 10 of it chatting with my room mate, charged me 272 bucks. They were here to inspect my septic and they falsely reported a leak. Buyer beware.