FloHawks

Rosa O.

This company came over pumped and did maintenance discovered the following as stated on the invoice:
Tank was at low level with no liquids. I cleaned bottom of tank. There is a significant hole in the floor of tank needs to be repaired. Contact customer to sedule repair. Left hole exposed for later repair. Customer will hold
off on the RSS filing until repairs are made.

Then I called to arrange repairs they provided estimate as follow:
Tank Repair
Task # Description Quantity Your Price Your Total
D/C (1st 30) Septic Tank Repair:
Certified operation and maintenance technician with qualified 2nd man to enter septic
tank and perform visual inspection.
Certified operations and maintenance tech to perform tank repair service.
**********Cold patch tank repair is not a guaranteed fix. The only sure way of a
guaranteed leak repair is to replace the tank, Flo Hawks can offer no warranty on this
repair
1.00 $1,075.00 $1,075.00
P-PKTMA Pumping
****Add $0.40/gallon to estimate total.
Pump truck operator to be second man during confined space entry tank repair.


We scheduled it, they were going to come on Friday then changed to Saturday then cancelled and said they can not fix it. After discussing it with them and arguing how can you give an estimate and then say you can not do it. He accepted it was his mistake like I told him the hole did not changed and your company was there to see it in person when they pumped it. They gave me much of nonsense including that I need a new tank and gave me an estimate for a new one. I put this question out to him: ""If I would have made a mistake about not having the money to pay you guys after you did the work I would be sent to collection, small claims, lien on my house what are the consequence for your mistake? You guys should honor it and if you take a loss then that is the way it goes this time for your company"".
They did NOT honor their estimate to fix it and I had to look for another company lost 4 days with this since they did not do anything during the weekend. Also, was stressed all weekend over having to put a new tank. After talking to other companies it is fixable and we are having it fix today. I know Flo Hawks just wanted to put a new septic tank for 6K and/or were not going to make a lot of profit by fixing it.
If you check the BBB they are rated a C+


AWFUL COMPANY!

Gary W.

We were selling our home with a septic system, and the county we live in (Pierce, WA) requires an RSS be filed with them prior to the home closing. We were told it takes the county 10 days to approve. The county completed it within 10 days, but FloHawks kept telling us for 12 days AFTER THAT that it wasn't complete, causing our home sale to go into chaos because of their inability to simply open our file in their computer and see whether the completed document arrived or not.

I called 3 times to check during those 12 days, and was told all 3 times that it hadn't been approved by the county yet. So, the day before closing, I called again, and the office worker told me it had been completed 12 days ago. She then went into hostile/defensive mode when I questioned her about the situation, and how I've been misled for 12 critical days. She got rude when I asked her to please email me a copy. She said she can't get a copy to me for a couple days. Why? Because she can't find a scanner. Yeah, can't find a scanner. A multi-million dollar company that deals with faxing and scanning all day - can't find a scanner, and was rude about it, telling me she'd work on it, but no guarantees. I asked for her supervisor, and she said she's in a meeting all day. Basically, was telling me to piss off. This is the first - and last time - I will EVER use FloHawks. The pumpers did a good job though, so thank you to the field worker.

Bing C.

Dont use this company. They have excessive prices and look for problems so they can charge you for using a garden hose to solve the issue. Was charged $1500.00 to fix drain field. Nothing wrong with it that the garden hose didnt fix. Poor customer service. Beware they call it trouble shooting when they take your money. Do yourself a favor and use another company.

Amy C.

I had a hard time finding someone to come out the same day. When I let flohawk know our shower was backing up, they fit us in. Dispatch was friendly and courteous. Really nice guy who did the job, he got our septic pumped and filter unclogged. Fair pricing. Will use them for regular upkeep now!

Debbi H.

Terrible, expensive and untruthful. Spent 32 minutes at my house, 10 of it chatting with my room mate, charged me 272 bucks. They were here to inspect my septic and they falsely reported a leak. Buyer beware.

Lora M.

Spendy and unreliable! Don't stop here folks-keep searching there are more reliable places to call.

Robert C.

Hired them to drain and replace my sewage lift pump. They were very expensive cost over $600 to just drain a 50 gallon tank wife said it took them about 45 minutes because of the dirt and rocks that had to get out of the tank but $600 is still way high. Then the guy that came out to replace the pump charges us $208 and was here a total of 15 minutes. He didn't check the pump and I came home to find the tank full of water/ sewage again. The pump was too close to the wall of the tank so the float was stuck. I fixed it myself. I was afraid to call them to fix it cause of all the high charges before. Trust rating on yelp and if the best guy ain't available wait till they are. These guys are always available because their work sucks and is over priced.

Mark S.

Called on Sunday....out on Monday. Very professional and knowledgeable. I have used them for 8 years and have never had a problem. Highly recommend.

Michael W.

It's not a glamorous business, but when you need them, you need them. I didn't know who to choose. Checked out a couple. Finally a friend who does property management recommended FloHawks. I was very pleased. It wasn't an emergency, but they were out within a couple of days. I think that's pretty prompt. The technician was friendly, super helpful and didn't mind answering all my questions. The price was very reasonable. There were no complications. They were nice. I don't require a whole lot more. Definitely a fan.

Gloria R.

If you are looking for professional plumbers, don't hire FloHawks. On top of doing poor quality work, totally unprofessional, they also ripped me off. Had to call another plumber to fix mistakes made by FloHawks staff. The job unnecessarily cost me double due to FloHawks' unprofessional level of work and unethical business practices!!