Fixd Repair

Gena B.

DO NOT USE THIS COMPANY. Couldn't get a refund for newly renewed service due to a part delay they blamed on covid, nationwide shortage. Repair should have been done under prior term but they stretched it out over 4 months which went into the new policy term and said I'd use up the expenses for the new term so no refund do. Poor management, incompetence, no quality and always backed up on service requests!

I requested the pool repair on March 4th (service was backed up due to the freeze and tech was rescheduled to 3/25) and it wasn't fixed until the end of July blaming it on a nationwide shortage of that pump. I found that part in stock with over a dozen suppliers nationwide in addition to speaking to several pool repair people in the industry including my neighbor who owns a pool repair business. There wasn't a nationwide shortage, it was just the 1 "approved" vendor that Fixed used and I sent an email to Fixd customer service stating that and even in July, the tech with Paradise Pool Services was given the WRONG pump for the repair so he had to order a new one on 7/13 so it wasn't fixed until 7/22 when the new pump arrived.
THE POOL REPAIR SHOULD HAVE BEEN UNDER THE PRIOR TERM CONTRACT, not after the renewal on 5/6/21. This was a Fixd internal / process / management / quality control issue, not a nationwide shortage. I also requested that that my email to Fixed be shared with management and I'm pretty sure it wasn't as I got the standard, robot response of "nationwide shortage" again. Management could have made a decision to override and get the pump from another source but it appears servicing is and has been even BELOW status quo and "Doing the right thing" is not of importance. Being in operations management, accounting, quality control and audits for over 30 years I could go on and on. I feel this is unacceptable. And I had to pay several hundred dollars on pool chemicals because the pool cleaner pump didn't work for 5 months.
Additionally, Fixd repair replaced display panel on my pool heater in June 2018. Tech had to consult his friend outside of Fixd as it wasn't his expertise and it never did work the way it did before where I could turn the heater on and off with a touch of a button on the control unit inside my house. He (via his friend's explanation) said I had to go to the outside unit and change it to "spa mode" and change the temp when I wanted to use the heater. So during the winter I had to lower the temp and make sure it wasn't on spa mode to keep it from coming on every time the temp was below 65 and running up my gas bill - I never had to do that in the 4 prior years that I had lived here. FINALLY, the tech that replaced the pump in late July said is was a simple "bypass" setting that the other tech knew nothing about so that has been a pain to deal with for the last 3 years due to lack of expertise.
My toilet still doesn't work from the 6/10 repair and tech said Fixd won't replace with a new toilet which is what I need as I had a separate plumber come out to check the toilet and do a sewer static pressure test to make sure it wasn't the pipes under the house or a leak and no issues were found other than a poorly working toilet.
I also had to call and pay for an independent plumber to fix a leak in my kitchen disposal (causing water damage and water pouring through the brick on the front façade of my home) in June. I tried to schedule in the Fixd app but scheduling was backed up for over a week and I couldn't go that long not being able to use my sink.
I have been told that Fixd is going through many management changes since it was bought out and most of the internal techs were let go this year.
I'm sharing with everyone not to ever use Fixd and I will be complaining to the BBB.

D. J.

Stay away from Fix'd Home Warranty! It's a scam. They charged us for services we did not receive and the technician tried to contact the accounting department when he was here. No one can reach them. The customer service is fake. It's just an off-shore call center. They can't contact any one at Fixd to resolve problems. They explained that they can't contact the billing department by phone. They only create tickets that go into oblivion. They also weren't able to contact a supervisor when I requested to escalate this. This isn't a real company.

It's been over a month of me calling 15-20 times and getting no where. If you are a Realtor, save your clients from falling into this SCAM. They charge people for services that are not provided!

Karen C.

THE WORST we've been waiting since July 7 -one month- for our dryer heater element to be FIXED. Save you money and go with an established company who doesn't charge extortion money for faster service, and only can order parts directly from the manufacturer (because THEY get a discount) that never come. The local appliance store has the part in stock, but FIxd can't seem to get hold of one. This is after taking 3 months for a previous dryer repair because they could get the part. We've asked 3 time to talk to a supervisor, but apparently this company doesn't have supervisors. Fixd is broken!

Brandye B.

WORST home warranty company on the planet!!!! By the way, they are now called Cinch Home Services. If I could give it zero stars, you betcha I would.

The entire year with them was a complete nightmare. They did NOTHING.

This is the tale of only ONE of the instances.

I only had this service when I bought my new home. A few months into living here, we noticed a burner on the stove starting to go out. I called in for service and it appeared a 2nd burner was starting to go. Both were ordered. This was at the end of August 2020. It is now July 2021 and there is STILL no 2nd burner that has arrived. I reached out multiple times to Fix'd customer support and, each time, I was given a different story. One time was "we have checked the status and the item is still on backorder." Another time, when I requested another order be placed in case it was dumped from the system, support refused. The last time, I was given two options: wait longer for the backorder OR receive a cashout. I opted to wait for the backorder. TODAY, I contacted support AGAIN and was told that my file states I took the cashout and the order has long been closed. WHAT?! Noooooo, I never accepted the cashout nor did I ever receive a check for such a thing. Now I'm told that is the only option. Now, almost a year later, I have two burners almost completely out and am going to have to start from scratch on finding a repairman, paying OUT OF POCKET for what should have already been done.

DO NOT BUY PLANS FROM FIX'D OR CINCH HOME SERVICES! You are wasting your money, 1,000,000%

Shane S.

They should change the name to Won't Fixd, Don't Fixd. Took over 2 months to get our pool fixed. 3 other times I we have turned in a claim we are told they do not cover that. Customer service is terrible with following up on status or letting you know why on things. Requested to talk to a manager several times and they never call you back. I would cancel and get a refund but from other reviews I have read they just shut off your services but never refund the difference. I will not be renewing with them when the paid service time is up. I DO NOT recommend doing business with this company.

Agnes C.

It's over 90 degrees and I'm sweating in my house!!!! I have a 1 yr warranty contract and couldn't get anyone to come out without paying a higher fee. So I hired another company that came out the very next morning and determined that it was a coil that needed to be replaced which they could do same day. Since the price was high, I waited for the Fixd guy to come out, 3 days later. He said it wasn't the coil but another little part that is resulting in it freezing. Said he'd order the part and in a couple days when it comes in, they'll call me to schedule another visit to install the part. A whole week and still no part and all customer support can tell me is that it was ordered. How long do I have to be without AC with temps rising?!?!?! I called 3 other HVAC companies and they could all come in with the part and install it same day. So why not Fixd?!?

DO NOT USE THIS COMPANY!!! I read other reviews and found out that instead of purchasing the parts themselves they wait for the manufacturer to send them the part for free. So saving themselves money results in me having no AC in my house during these hot 90 degree plus days for weeks and weeks. I wish I had never signed up with them. Don't make the same mistake I did.

Ryan F.

We have an invoice dated 04/02/2021 for a one year home warranty plan. To this day, we have not been able to set up or access our account. We have tried online via their website numerous times, we have been put in touch with a "local' Fixd representative and that was only because our realtor was able to give us that reps contact information. That rep. pretended to interested initially, but has stopped pretending now and has not helped in any way. Their main customer service does not respond at all.

They got my wife's name wrong on the agreement.


They did not invoice our second house. It was paid at closing.

We bought two houses in quick succession and have Fixd on both. They have not provided any services whatsoever. After multiple emails from us, they have offered to give us a prorated refund on one property only. That is not acceptable to us.

I was almost sure that we had been scammed before I found the business listed on bbb.org. They collect our money, but have done nothing in return. I believed they were fake and we were scammed.

John B.

I've been a customer and fan for two years. Something has happened

Their pool maintenance dropped off and is now non-existent.

We had a call 4 weeks ago for a dishwasher repair. We provided all of the information and photos...it took two WEEKS to get a repairman.

All he did was look at it and confirm what I'd told them. He ordered parts

TWO WEEKS LATER, we are still waiting for the return visit to install the parts. DAILY "chats " ...the phone number doesn't work gets you NOTHING.

Zoe S.

They are thieves!! Beware!!!! They charge you for services weeks before rendering services. They have false advertising on their website. Ambiguous info. This is why they charge your credit card in advance because of their underhanded ways. Shame on you!! Never would I recommend this company. Tech never came into my house once I knew he would not be doing what I requested. Yesterday, they will take 7 days to reimburse $50 of the already charged $100. DONT !! Don't get this warranty. It's a ripoff. A scam.

Dog Training A.

This company operates in my opinion like a complete scam. I have been a homeowner for 27 years and had home warranties from reputable companies in the entire 27 years. I have never had an experience like this. Myself and my property manager have been trying to contact fixed for the last three days. They don't answer their phones, don't respond to texts. On day three I was finally able to raise someone on live chat to fix the air conditioner. I was told I would have to wait nearly 10 days for an appointment unless I wanted to pay an extra $175 then they could do it tomorrow. Sounds like extortion to me. Their property owners are paying for a service that they are not getting. It should never take 3 days to make a claim because they refuse to take phone calls . . It should also never take 10 days to even look at the job. There are much better home warranty companies out there that do legitimate business and don't hide from their customers. Buyer beware on this one.