Fixd Repair

Lynn R.

WORST home warranty company on the planet!!!! By the way, they are now called Cinch Home Services. If I could give it zero stars, you betcha I would.

The entire year with them was a complete nightmare. They did NOTHING.

This is the tale of only ONE of the instances.

I only had this service when I bought my new home. A few months into living here, we noticed a burner on the stove starting to go out. I called in for service and it appeared a 2nd burner was starting to go. Both were ordered. This was at the end of August 2020. It is now July 2021 and there is STILL no 2nd burner that has arrived. I reached out multiple times to Fix'd customer support and, each time, I was given a different story. One time was "we have checked the status and the item is still on backorder." Another time, when I requested another order be placed in case it was dumped from the system, support refused. The last time, I was given two options: wait longer for the backorder OR receive a cashout. I opted to wait for the backorder. TODAY, I contacted support AGAIN and was told that my file states I took the cashout and the order has long been closed. WHAT?! Noooooo, I never accepted the cashout nor did I ever receive a check for such a thing. Now I'm told that is the only option. Now, almost a year later, I have two burners almost completely out and am going to have to start from scratch on finding a repairman, paying OUT OF POCKET for what should have already been done.

DO NOT BUY PLANS FROM FIX'D OR CINCH HOME SERVICES! You are wasting your money, 1,000,000%

Suhartha C.

I've been a customer and fan for two years. Something has happened

Their pool maintenance dropped off and is now non-existent.

We had a call 4 weeks ago for a dishwasher repair. We provided all of the information and photos...it took two WEEKS to get a repairman.

All he did was look at it and confirm what I'd told them. He ordered parts

TWO WEEKS LATER, we are still waiting for the return visit to install the parts. DAILY "chats " ...the phone number doesn't work gets you NOTHING.

L R.

THE WORST we've been waiting since July 7 -one month- for our dryer heater element to be FIXED. Save you money and go with an established company who doesn't charge extortion money for faster service, and only can order parts directly from the manufacturer (because THEY get a discount) that never come. The local appliance store has the part in stock, but FIxd can't seem to get hold of one. This is after taking 3 months for a previous dryer repair because they could get the part. We've asked 3 time to talk to a supervisor, but apparently this company doesn't have supervisors. Fixd is broken!

Linda L.

Horrible company. They came out to repair my dryer. The technician never opened the back of the dryer to check why it was smelling like something was burning. He spent the whole time scrolling through his phone to show me what the inside of the dryer looked like and what a great dryer Maytag brand is. He said the problem was the dryer duct needed cleaning--Not True! When I called the officed to let them know the dryer was not repaired I was told by Jerry that the technicians don't remove the back of a dryer-WHAT???? Then how do they fix the problem? Or yeah, they don't! They just take our money and rip people off. Horrible company!!

Kelsey D.

Sent a plumber who was asking me about plumbing stuff. Seriously...This company and Cinch warranty are terrible.

Aravind M.

This service is absolutely terrible. We have had multiple issues with the app/customer service and it only seems to get worse each time we have to go through this company. There is only a chat function to speak to someone and you MUST keep your phone open because it doesn't notify you if they respond and if you're not on, it cancels the chat. The customer services is unacceptable and unhelpful. We had a leaking valve and the plumber wasn't equipped with the right tools. We were then CHARGED after not getting anything fixed and have been trying to get a hold of someone who can reschedule (over 2.5+ hours spent on the app). Only to be told "someone will contact you soon." Not exactly sure what we're paying $400+ a year for and recommend saving your money.

Colton H.

I met this company through Porch.com for an estimate on a shut off valve I wanted to install. They took my CC info said it was for payment for if I decided to go with them. They never provided me a quote in a written form, as I asked. I was later charged $89 for what was described as non-refundable charge, even though it was just an estimate.

Buyer beware working with these guys, reading other reviews on google, yelp and BBB, looks like they try to nickle and dime you.

Judy S.

It's over 90 degrees and I'm sweating in my house!!!! I have a 1 yr warranty contract and couldn't get anyone to come out without paying a higher fee. So I hired another company that came out the very next morning and determined that it was a coil that needed to be replaced which they could do same day. Since the price was high, I waited for the Fixd guy to come out, 3 days later. He said it wasn't the coil but another little part that is resulting in it freezing. Said he'd order the part and in a couple days when it comes in, they'll call me to schedule another visit to install the part. A whole week and still no part and all customer support can tell me is that it was ordered. How long do I have to be without AC with temps rising?!?!?! I called 3 other HVAC companies and they could all come in with the part and install it same day. So why not Fixd?!?

DO NOT USE THIS COMPANY!!! I read other reviews and found out that instead of purchasing the parts themselves they wait for the manufacturer to send them the part for free. So saving themselves money results in me having no AC in my house during these hot 90 degree plus days for weeks and weeks. I wish I had never signed up with them. Don't make the same mistake I did.

M J.

So, we bought a house and fixd home warranty was in the contract to protect us in case of a costly repair. And I must say, they are not very well equipped. We have had three plumbers at different time come to fix a drain. Three. None of them chose to do the work needed to make our drain correct. Now we need another repair and they are unreachable. Truly the worst experience ever with a warranty.

Brian G.

I purchased a 1 year warranty on a new home in Texas. I have had the worst experiences in all my years as a homeowner. The incompetence of the repair people and the managers is staggering. It took 5 visits and 3 different repairmen to fix my ice dispenser. The plumber put my hot and cold handles on backwards. They refused to fix a leaking pool pump valve and blamed it on the most recent winter storm even thou I specifically told them it has been leaking for months with erosion of the sand below the leak to prove it.. Absolutely will never sign up again with them and have told all my social media contacts to do the same.