Fix-it 24/7 Plumbing, Heating, Air & Electric

Deborah Z.

Pricing extremely higher than other companies. Although I was very satisfied with the technician who replaced my water heater, the price was way out of line. I had an emergent situation, so felt stuck with choosing them. They refused to give me an invoice breakdown that my insurance company required, stating they were a ""flat, fixed rate company"" and won't give a breakdown of the cost (i.e. removal, installation, permit, pan, etc). When I called to get this information, Dustin was not friendly and seemed quite put-out with me and my request. Due to this, my insurance benefit was reduced majorly. I will never use this company again. Run the other direction and shop around!

Sam T.

It made me sick to my stomach when I realized that this company is a complete scam. I have never written a negative review before, but I cannot in good conscience let them get away with what they did. They took advantage of my wife when our furnace stopped working on a cold day in January 2023. They convinced her that our furnace needed urgent replacing, and used gross sales tactics to pressure her into making a quick decision. In the end, they ended up replacing our entire furnace for over $13,000. They quoted us for an entire HVAC system for $28,000, which is beyond ridiculous. Luckily, we refused that offer, but we fell for the furnace quote. It was our fault for not doing our research, but they told us they were ""almost out of stock"" and we had to ""act immediately"" to not be at risk of losing heat again in the middle of the night. A ""comfort adviser"" came over and convinced us that we were getting a great deal. They subtracted the cost of the very expensive repairs, so in the end the furnace cost $12,500. After my wife signed the paperwork and they installed the furnace, I got a sinking feeling. The furnace was not as great as they had promised. Then, I went online and did a little bit of research. First, I found out that the type and brand of furnace we got should have been between $1,500 to $4,500 with an install cost of $500-$2,500. In other words, they charged us double what we should have paid. Second, I started researching this business on Yelp and BBB. I realized that I was not the only victim of their scams. Run away, run far away from this unethical company.

Trisha P.

Our ceiling was leaking and we called in at around 6pm. They finally showed up at 8:30pm and the guy that showed up wouldn't climb a ladder. Why would someone come out for a call and not be comfortable climbing a ladder? We suggested he call in and find someone to help b/c my husband is physically unable. He came back and said there was no one else. We asked to speak to a manager and were told that one was available and the manager would call in the morning. All the while more water damage is occurring. So we called into the call in number and the lady informed us that the manager knew and would call in the morning. We asked if they would then pay for the extra damage that happens during the night. She said she would reach out to a manger and we would receive a call. We explained that the issue was severe and the source of the water needed to be figured out before the morning. No manager called so about an hour later we called in again and the gentleman said he would forward it to a manger. Needless to say we didn't receive a call back from a manger. Overall there appeared to be no lack of care for the situation. We signed up for the plan and now it is okay for the tech to come out and say he won't do anything to help and a supervisor refuses to call back, even when the situation is dire. To me that is not great customer service and I would not recommend this company to anyone. We ended up having to pay for another tech to come out and pay the extra fees since it was evening time.

Cal S.

Furnace out. 4 degrees outside. I researched and troubleshoot the problem. Part is $250. Call this group as I need to work. Quoted me $1,900 for a furnace inducer motor and replacement. It's 5 screws and 5 min job. Easy fix. Told him that's outrageous price for a simple fix. The tech then goes to tell me that I can't buy part as a homeowner...they only will sell to contractors and that I'll have problems with my insurance company. All BS. This company tries to exploit people and situations.

Robert W.

They cancelled an appointment made weeks ago without notifying us, said they called when they didn't, and blamed us. Absolutely terrible company.

Michael G.

I would give a 0 if I could; would not trust this company to look at a toaster. Repairman came out, said he was a supervisor with years of experience. I described the problem that the furnace would not go on. Said he knew what the problem was before he inspected the furnace. He did look at the furnace and said the A/C coils were dirty causing the furnace to overheat and shut down for three hours due to the cold weather. Said the furnace was worn out and needed to be replaced. He said they were the installers for Home Depot and would give me an estimate for replacement, but don't run the furnace too much due to the overheating. I didn't trust his evaluation and declined the estimate. I called another company, the serviceman inspected and cleaned the heat probe. I asked about if the furnace was overheating due to the A/C coils and he said the furnace was pretty clean and the overheating switch was working and did not need replacing. The furnace is now working fine and the weather has been colder.

Patricia C.

Your company came out last season to clean my furnace, took it apart, and the tech said I needed a new motor. I asked the tech to put it back together as I could not afford a new motor. The furnace was in pieces all over the floor and the tech said he could not put it back, the furnace would not work!!!!!
I felt I had no choice and bought a new motor, that I'm STILL paying for it, and as soon as it was installed it HUMMED! Several techs came out and talked about venting system may be at fault. It's not! I have lived in my home over 30 yrs and have had 2 furnaces - neither HUMMED. The humming started with the installation of this new motor.
Now that the heating season is back the furnace STILL HUMMS!
It is making my life in my home that I love MISERABLE - MISERABLE - with the constant HUMMING!
PLEASE do the right thing and replace this motor with a motor that is the correct motor for my furnace that does not HUM!
The response to my 1st review was to ""call so we can work on making it right.""
This company STILL has not done anything!
I am in my late 70s and hope to live out my life in the home I love PEACEFULLY!
FixIt 24/7 PLEASE correct the situation you created!

Renee K.

Jacob was very helpful. I think he is the only one that thinks customer service and customers matter. Nic is a high pressure sales guy. I should have read the reviews before I called this company. I looked at their quote for a new furnace and then when I brought up that Jacob said that what I spent already would be deducted, $500 was added to the quote. The shady part is the link sends you to a portal, so unless you save previous quotes, you can't prove them wrong. Being that I had dealt with this for over2 weeks and the low was in the single digits, I just had them replace my furnace. The contractors that did that left a pile of dirt by my new furnace for me to clean up.
I have other jobs I need to have done but I will not be calling this company.

Stacy D.

Do not be pressured and use this company! I was a sucker and initially thought having the furnace cleaned for $39 was a great deal, and Tom Martino endorsed. Don't believe the Google reviews. Tom M. should be ashamed to market companies like this. Sadly, before they came for the cleaning, (I can't imagine what they would have caused or come up with during that process), my furnace stopped blowing warm air. I hoped to have them out and do the cleaning and repair the issue, but would only come for repair and then would clean at a separate appointment after repair was done. My regular company could have come out same day or next, but thought I would contact this company since they were scheduled to come out and clean the furnace.
Their tech was quite the talker, promoting himself and his knowledge. He gave me a price of almost $1600 to replace the inductor motor. I questioned that, and he assured me that although they were slightly higher priced than other smaller companies, (due to 24/7 availability), that their price wouldn't be more than $100-200 more than a smaller competitor. It was during our coldest mornings of the year and I see clients from home, so needed to get heat running. When the techs left to get the part, I started researching the part, and could see they were overcharging me. I questioned the tech more when he returned and asked how much they were charging for labor. He told me he didn't know, he just plugged into his phone and company gave the price. I told him that was way too much. He called his ""boss"" who told him he could reduce price down to $1158, which still seemed high, but I was needing heat, and was waiting to hear back from the company I normally use for an exact price. They had already told me it was $600-900, but owner was getting back to me once she plugged exact part in. The price came in at $683 installed, with a reputable and trustworthy company. I was an idiot for giving this company a chance. In addition, they don't give you a receipt or documentation of what was fixed. What happens regarding warranty if this part goes bad? How can they not give you an invoice/receipt?
I contacted Fix-It first thing yesterday, (Monday) morning and told them I wanted to speak to a manager/supervisor about the pricing, and cancel the cleaning. (Who knows what they would come up with during that scam?) I was called back by a representative from their office, assuring me that a manager would be calling me. I never got a call. I got on the chat this morning, and called in, and once again I am being told they will pass the message on to contact me.
It is only 8:20 am, so hoping they do the right thing, but looking at previous reviews, I'm not hopeful. It is really sad seeing all of the reviews and others taken advantage of.
I am infuriated with this company and with myself for letting them take advantage of me. If I actually hear back from them or they make it right, I will update this.

Update: Got a call back and supposedly crediting me $100, which is not enough. Excuses were made based on the size of their company and expenses to justify higher prices than smaller mom and pop companies. Not okay.

Donelle H.

I had a horrible experience with this company. Jose tried to sell me a $2500 A/C motor; a second opinion company concluded there was nothing wrong with the motor. My realtor and I both had to call literally every day in order to get the certification promised and (over)paid for. I requested a client concern form two weeks ago and have not received it. Incompetent, unethical, overpriced, non-communicative company. DO NOT USE!!