Fix-it 24/7 Plumbing, Heating, Air & Electric

John B.

Jerel came to my house to tune up my furnace and a/c. He was on time, consciensious about my house and very informative about preventive maintenance that I can perform on my own. He seemed to be well trained and knew what he was doing. I will use this company again. I only rated 4 stars as this was their first vist to my home. I will update my rating on the next service call

Lisa D.

DO NOT USE THIS COMPANY! I originally called this company for maintenance on my air conditioning system and was told they do not take appointments - they will just call you when they have a Tech available to do the work. Well ... that does not work for me as I work and also live alone. So I said thanks but can't make that work. Set appointment with another company for the following week and went on with my day. I then get a call back from Fix It 24/7 explaining to me that what I had been told was a mistake and we could make the appointment after all. So I decided to go ahead - cancelled the other company's and went with ""Fix It"". I was asked if a ladder is needed to have access to roof (I own a Condo) and told them ""Yes, a ladder is needed."" Tech shows up with no ladder and then when I tried to tell him that I told them on the phone a ladder was needed, the Tech bit my face off. He left ""to get a ladder"" and never returned. Two hours later, I get a call back from ""Fix It 24/7"" apologizing for the ""mix up"" and then rescheduled my appointment for two days later. It is now that day - I am again, home from work for this appointment, and no one shows. WHAT A CROCK. AGAIN I SAY DO NOT USE THIS COMPANY! Check out the rest of their complaints - they are many.

Johan G.

Company operates on a ""stand-by"" model for A/C repair, which means they give you no time window for repair, jut that they will call you 40 minutes before a tech becomes available. I am waiting 3 days later, nothing. How can a company expect its customers to keep an indefinite open schedule? 3 days waiting for them to call to fix my A/C during 95 degree weather? No thanks, steer clear of a company that refuses to give you a time window for service.

Emele P.

STAY AWAY, 5 times the cost of normal plumbers. They also stick you with a trip charge for 139 for doing absolutely nothing.

Quoted 559.00 for sewer line stake.

Then made me pay 139 dollars to get the quote.

Kevin R.

Called and set up an appointment to have a technician come out to provide an estimate to have my furnace and air conditioning system replaced. A specific date and time was set. It's been two days since then and nobody has showed up and I received no phone call, text or e-mail.

Natasha O.

I'll give 2 stars bc they actually showed up very shortly after I called Saturday. I had requested a second opinion on my AC - if it was broken, and if so what do repairs look like and what's the option to replace if necessary.

The tech brought no equipment to diagnose anything. He basically looked at the AC and told me it's 9 years old, my house is my castle, and I should replace. He also told me it's builder grade, which makes no sense how he would know that to be fact. I had also told him the house is 13 years old. I think he assumed that bc I live in Stapleton I must be dumb and rich and ready to drop some dough.

The weirdest part was him spending the majority of the time actively trying to discredit the prior tech who had come by. He also informed me there is another ""large company in the area"" that is made up entirely of sex offenders.

So bizarre and so weird and felt like nothing but an attempted con job done poorly.

Erin D.

If you are not a Green Club Member, take caution when scheduling services.

I made an appointment with FixIt 24/7 to have my AC unit serviced. My appointment window was from 8am - 12pm and I arranged with my employer to be home for this appointment window. The day of the appointment I was called and asked if they could cancel my appointment and reschedule. I declined because I had made arrangements to be home for the original appointment window. When I declined I was put on hold and when the individual returned back to the call told me that there were 'emergencies' and that Gold Club Members would be given priority for service. Therefore, if I were to received the services I scheduled, it would be outside of the appointment window I was previously given.

The thing is - I am a first time client. As a first impression, this is not a favorable one of this company. I get that you have preferred customers, but that means that you should have staff that take care of the preferred customers that does not affect the other clients that are trying to determine if they will continue to support your business.

As of 3:30pm on the day of the scheduled appointment there has been no contact from FixIt 24/7 to have the service I scheduled taken care of. I will take my business elsewhere - it seems that continuing to build a customer base does not matter to these folks.

Kay B.

This company is a rip-off. I called them to service my air condition. Once they got their foot in the door they started pushing a service plan. After they dismantled the air conditioner and hosed down the filter, they tried to convince me to replace an 8 to 10 year old system. The two young men were very nice and courteous. I am sure they were doing what they have been trained to do, which is replace not fix. I give this company a 0.

Ml B.

Its been 8 days now that I've been asking for the work permit and paperwork for the government inspection. I get the run around at every turn. I beg of you, do NOT part with the last of your money until you are completely satisfied that they have fulfilled the contract. As soon as the check clears, you're no longer a customer, you're a liability.

Theresa S.

Need a new air conditioner and are getting many quotes. The salesman was pushy and became quite belligerent when we advised his quote was almost double an earlier quote. He actually had the nerve to focus on background checks and tell us that other companies could potentially send felons or child predators to our home as they most likely do not do background checks. His overall demeanor was enough for me to say we have had enough as his cue to leave. Unbelievable tactics to try to get business. If you are going to use them make sure you get quotes. Their apples to apples price matching is also a joke. Beware!