Five Star Septic

Jeff K.

I just moved into a new house that Five Star Septic had been servicing for years. We decided to stay with them to do an evaluation of our septic system. It was easy to schedule and affordable, and they did it on schedule and completely. Unfortunately, there were problems. I asked them for an estimate, checked out the price with others, and had them do the work. They did it in a timely way and it was done well, including the successful inspection by our county officials (which they were present at). They were easy to get on the phone when I needed to talk, and their info and billing was straightforward. I will continue to utilize their services (hopefully not needing them too much!).

Rajesh P.

They have been doing septic maintenance for our house for last few years. Found them to be quite reliable, honest, meticulous and great customer support. Happy to be a customer of Five Start Septic. Hoping they will continue their excellent service for many years to come and assist many families!

Pamela H.

I highly recommend this company. A few weeks ago, I had an emergency and they responded and came out within an hour or two and took care of the problem (they found that the septic tank needed to be jetted). There was an emergency surcharge because it was on a weekend evening, but everyone was so professional and helpful , and we were quickly able to get back to normal life.

Subsequently -- a couple of days ago, we had another water problem and I thought it wise to have the septic tank checked again because we had the same type of problems as before. I called Five Star and they were immediately concerned that the septic tank itself might not be properly disseminating the waste into the septic field. They sent someone out within the hour to check it even though it was late Friday afternoon. It turned out that the tank was functioning properly and that I needed to call a plumber, but even though there was never any question regarding the quality of their work, the owner refused to charge me for this visit (even though they had to dig down to get to the septic tank to check it and replace the dirt when done). He said that I'd already had to pay to have them come out the first time and pay an emergency surcharge, and now I would have to pay a plumber, and that times are tight, so no charge.

Doesn't that just make you feel good? It was awesome:)))

Ben S.

Searched for a septic company to pump my RV tanks out. 5 Star agreed to come the next day so I cancelled all quotes with others. They couldn't tell me when the truck/driver would arrive. They showed up at 5 am, just happened to be up and saw the truck and lights in the drive. Truck then abruptly left. No call. I had to call them at 9am and ask what was going on. The receptionist told me after a short hold that the driver didn't have the right attachment for the RV and would have to come back on Monday, 5 DAYS LATER. I asked why the driver would come at 5 am and NOT have the right attachment. She didn't know. I asked why, if it was their fault, wouldn't they come back out to service my RV (I have out of town family staying in it). She put be on hold again to presumably ""discuss with managers"", and returned with the the same story. I told her I was going to post this and let everyone know NOT to use 5 Star Septic since they don't honor their promises. DO NOT USE THIS COMPANY, THEY ARE NOT HONEST AND DON'T CARE ABOUT CUSTOMERS. No manager called me back or apologized for leaving me without service.

Teresa A.

I only gave one star because I couldn't leave it blank. Horrible, horrible service. I have had to call multiple times to have a portable toilet serviced on one of our construction sites. They never show or call back. I finally gave up and had to leave a message to have it removed. Surprise, surprise-they still haven't done that!

Juan V.

This company reportedly acquired the operations of AR-Jon Portables. It has been two full weeks since we wrote to them to remove a unit from a construction project. They have failed to show up when promised and do not have the courtesy of returning emails or phone calls.

I would not recommend choosing them with so many other choices available.

Yami L.

I have been a five star septic customer for many years and it proves to be a big and costly mistake. 4 years ago, they replaced my pump, 2 years later they told me it broke again, and 1.5 year later it broke again and again. In 4 year period of time my pumps were replaced three times and each cost $1100+, while typical pump should last more than 10 years. This is how they ripe off customers. Worst yet, they told me the pump they used has only one year warranty and it is going to break down again. If you are looking for septic services, please don't make the same mistake as I did, look for someone else.

NATALY N.

Won't Guarantee any job, Very untrustworthy company, lack of communication between employees, bad service, take advantage of small ethnic businesses and threaten to report the county for unrelated issues. Stay away. What a circus. Contacted them because my commercial lines were backed up. Their emergency line was never attended to, apparently its only for established customers only. Finally the next morning I got ahold of someone who said they could perform emergency service in hour to an hour and half max, they took my credit card number but showed up 3 hours later, originally quoted $1200 for septic tank service and ""hydro-jetting"" but then later told $1795 for excessive material. Fine. Except less then 2 hours later the lines were backed up again . I called and nobody cared enough to come check again.

Bob U.

We had Five Star Septic to our house in connection with a home sale. German and Nixon arrived on time as scheduled and they were extremely professional and courteous. They sure knew their job well. They dug up both distribution boxes, were careful to insure the grass could be replaced in strips, tested the pumps and pumped out the tank very efficiently. After they were finished, they covered the distribution boxes and replaced the sod on top so well that you could hardly tell they had dug up the ground.

Also, Tim in their office contacted us after the inspection was complete to be sure we understood when we would receive the report and when our credit card would be charged. A total professional operation in all aspects.

I highly recommend Five Star Septic for any septic related issues and we will certainly use them again when we move into our new house.

David S.

From a business point of view;;;
We have Used Five Star Septic for many projects and they never disappoint I have referred them to many of our own clients and always get positive feedback and results, as with any type of construction trade problems arise, the staff at five star including the owner on occasion has always professionally and personally stepped up to get the job done,from some of the most difficult to mundane this business has always come through for me in the many years I've used them for all types of sanitary sewage needs
Thank you Aron ,Patricia and the Staff at Five Star for always getting it done!
Northern Virginia Contractor