Five Star Septic

Ryan S.

I used Five Star Septic to pump out by septic tank. I called to make an appointment and was greeted by a friendly employee who was very polite and answered all my questions. The service technician (Ivan) showed up on time and was very professional. Besides pumping out the tank he provided me an overview of the condition of my septic system. He cleaned up the work area spotless and left no trace that he was ever there. I would definitely recommend Five Star Septic.

Jim H.

I had a similar experience to Kristy B. below with Rob and the service tech they sent out. When I called twice to complain about their technician yelling at me and would not even allow me to ask a question, Rob yelled at me and told me they did not want or need my business and hung up. I guess they have forgotten the incident, because they have called me to say it was time for servicing again. Fat chance. NEVER!! Totally unprofessional and I have told all my neighbors to stay away from them. Stay away from these crooks!!!!

Cindy R.

We received a voicemail approximately SEVEN months after our service call asking where they could send the bill. After the passage of many months, I had assumed they had not billed us as a courtesy because the work was minimal (checking for damage and none found). When I called in response to this voicemail, they confirmed that they had an accurate address and phone number on file. When I asked the accounting person, Erin, about the delay she said something along the lines of it is what it is. In my opinion, they seem disorganized, unprofessional, and not customer service oriented.

Katherine T.

We used Five Star Septic for 7 years (don't know why we didn't change after any of the horrible experiences).

Their work is sloppy and incomplete (leave dangerous materials sticking up out of ground that cannot be pulled out as well as garbage strewn around the site).

Their communication is nonexistent. They leave giant gaping holes in the yard and then leave the site, leaving home owners wondering what is going on. Would it be too much to put a note on the door or knock on the door to let homeowners know what to expect, especially with giant holes in their backyard?

Their customer service (all the way up to top level) is horrible. I've been told to clean up the garbage they left MYSELF.

The work is inconsistent. In April, we have them come to do the regular pump-out/inspection and everything is fine with all equipment. But by summer (when our house is up for sale and a potential buyer does an inspection using the same company), NOW all equipment is faulty and requires thousands of dollars of work. Huh?

Will N.

I called Five Star to assist with a failed septic pump. There was no emergency but due to their busy schedule they could not come out the next day - and said that they could come out that evening instead. That sounded great! -- but then I was charged for ""emergency service"". The next day another guy came out - charged me $175 to inspect. I agreed to the charges - but realized later that I was being taken for a ride.

I was given a quote of $4200 for the repair. This sounded very high so I got a 2nd quote - which came in at $2800 for basically the same work. .
The lady on the phone talked so much she never listened to what I was trying to tell her...so there is no wonder there was confusion over whether or not it was an emergency. Also, I understand that they are paid on commission - which is fine - but it appears that they tried to over charge me hoping that I would just say ""yes"" in the crisis. I'm sure they do perfectly good work...but be very, very cautious of being over charged. I'll take my business elsewhere.

Jim H.

I had a similar experience to Kristy B. below with Rob and the service tech they sent out. When I called twice to complain about their technician yelling at me and would not even allow me to ask a question, Rob yelled at me and told me they did not want my need my business and hung up. I guess they have forgotten the incident, because they have called me to say it was time for servicing again. Fat chance. NEVER!! Totally unprofessional and I have told all my neighbors to stay away from them.

Bien V.

Beware of Five Star Septic Inc., they DOUBLE CHARGED me for the services they did on my house 4/27/2017. Details: After they completed pumping my two Septic Tanks on 4/27/17, I gave the driver a check of $445.00. Later that day I learned that one of my neighbors has negotiated successfully a deal with Five Star Septic Inc that they would group charge $390.00 each household in my community for the same service. I called them and they agreed to charge me the same $390.00 and asked me to provide my credit card info to charge and will mail me back my personal check. A few days later I found out that they DID CHARGE my credit card AND cashed my check too. I called to complain and they promised to send a check of $445.00 in the next few days. Days and weeks went by, with many phone calls and emails, and promises and excuses ... , but I receive nothing as of today. It's been more than a month now and I have no idea why they would not honor their commitment! It appears that they don't really care about the customers once they got the $. I have informed my community to be careful in dealing with them. There are many other septic pumping companies out there that could do the same!
So watch out!

Carmela A.

I called them and left a message with their service. They returned my call promptly (maybe 15mins?). They quoted me a price and said they would be at my home 1pm. They actually showed up early 12:30 pm. The guy was very helpful. Took the time to explain what I need to maintain good cesspool. I was very pleased with the service!

Candace U.

Still waiting for Five Star to come back and check on what they were supposed to have done over a month ago.
Their employee was pulled out of another local job to come and pump out my septic system at 10 a.m. He arrived early at my door at 9:15. Knocked at my door at 9:31 to let me know he was finished. Asked for the $395 fee and I said that seemed like a lot for 15 minutes. He said there was a $160 dumping fee and that is why they charge so much. He sat in his truck for several minutes on my driveway before leaving. He did not know that my system had a filter and kept insisting it did not when indeed it does. That made me skeptical. I called Five Star's office the next day and asked how long it takes to clean out a system and the man told me about an hour. Well mine took 15 minutes. I am still waiting for them to come back and check things out. Two phone calls later and no one has been here yet. I will be happy to change my review if they own up to what they (haven't) done. I'm not a happy camper.

CM G.

This was truly a five-star experience for me as a homeowner. I had previously called another firm which was very slow to respond. After giving them four days, I searched for another company and was also recommended by one of my neighbors to call Five Star. I I I was given a window of between 9 AM and 1 PM. The three man crew arrived right after 9 AM and worked incessantly until they left 2 1/2 hours later. They initially were there to repair and re-attach the filter to the discharge pipe. Upon their inspection discovered a pipe from the filter to the D box was either broken or cracked as water and debris have been trapped in the pipe. They dugout the pipe and discovered it had been compressed into a curve. They replaced that pipe, reattached and reinstalled the filter as it should have been installed during construction of our home. They cleaned up after themselves. Very, very happy with their work. I would highly recommend them and I will certainly use them again when it becomes necessary to clean the filter six months from now.