Five Star Plumbing & Rooter

Sarah H.

On-time service, friendly technicians, good workmanship. Easy to schedule. They did a good job on several repairs in our house, and even snaked a stubborn drain at no extra charge when they were here for a completely different issue.

Jin W.

I highly recommend 5 Star Plumbing! Fernando was amazing to work with. Professional, knowledgeable, and very calm. I really appreciate that every time he entered my home, he covered his shoes. I gave him a list of items and he followed thru and got everything I needed to be done, he did a great job.

Emily R.

We had main sewer pipe breaks in multiple spots. Javier and his team from Five Star plumbing excavated 34 feet of sidewalk and soil and garage, removed the old rusted broken pipes, installed new cast iron pipes with vents and caps, had the site inspected and approved by the city inspector, filled in the soil, and poured new concrete over the trench in sidewalk and garage. The work was done over 2.5 days, neatly and efficiently. The workers were very pleasant and polite, cleaned up the site beautifully, kept us informed at every step, replaced our outdoor faucet valve at no cost, provided an improved downhill sewer grade, and installed very nice drains, caps, and concrete. The total cost was very reasonable, and the office and team communicated promptly. It was stellar work, and I will be calling this team for any plumbing needs.

Sean S.

We have a regularly occurring issue in the building where the main sewer line backs up due to it being offset, but the landlords are older and not professional building manager and rather spend a couple hundred bucks every now and then to root and clear the problem vs several thousand to replace and fix the line. I can't say I blame them, but the problem is that I live on the first floor and am the first to see the issue with my toilet gurgling and stopping right before the garage and alley drains start backing up with sewage.

Luckily, the operations manager was super helpful and was able to send someone over the same day because they had a cancellation.

Fernando had a calm and cool demeanor, gave a fair estimate, got to work snaking and clearing the backup quickly, and even sprayed back down the sewage in the garage to clean it up afterwards. Easily 5 stars for Five Star.

Dave S.

Our sewer line backed up in early December, for the third time in five or six years. (Can us property owners who deal with these things so that everyone can have nice trees on the sidewalk get some appreciation?) I had it cleared by a firm with an all-night number, then I got several bids to replace it and fix it for real.

Saul from Five Star gave me the clearest proposal at the best price. (I'd have been happy to pay more for the better proposal.) The crew showed up on time and the job was done, inspected and closed in three days as promised, with only about 6 hours' loss of service.

The plan was to replace the line without a trench, i.e. cut a hole at each end and ram through a flexible pipe. My line didn't have a trap at the curb and the crew didn't correctly locate it with the detector (the other firms who gave estimates also had that problem), so they had to cut a third hole. Also, I have a small flight of concrete steps up to my side door, a concrete planter box and a big mass of concrete anchoring a moment column all over where the line turned out to be. The trenchless method worked without disturbing all my extra concrete, and even with the extra hole I paid the price on the proposal.

The crew found that, as well as the old clay pipes running from the house to the street that they'd come to replace, I had more old clay pipes running under the house from front to back, instead of the cast iron that was usually used under houses, and those old pipes were visibly separating and likely leaking. Saul gave me a separate proposal for fixing that problem, but was happy to complete the original job and let me decide about the additional work later.

Saul is a solid SF citizen and fun to talk with (turns out we both have secret rooms in our houses), and the crew was sharp. I'd do only one thing different next time: when I write something fun in the new concrete, I'll use my tool to push the concrete down instead of scratching or cutting, so the little pebbles in the concrete don't break up the lines and I don't get rough raised edges.

Mark R.

So helpful and so prompt! We had a slow toilet and got a referral to Five Star Plumbing. The receptionist was available right away -- by phone and by text -- and quickly connected us with a great team who arrived exactly when scheduled and delivered great, thorough, courteous service. Everyone wore masks and booties to keep the house safe and clean too. Highly recommended!

Baek C.

Called them and they sent Fernando out within the time frame they estimated. Fernando was great and explained what needed to be done. Went to work and fixed the issue with my clogged floor drain pipe. Cleaned up everything afterwards and did a great job.

Jörg-Peter R.

I called Fivestar Plumbing & Rooter for an inspection of my plumbing. Saul, the owner, arrived personally. He and his assistant wore masks and put on overshoes to prevent any spoiling or contamination of my carpet. Saul performed a meticulous inspection of every single part of any of my water lines. His inspection was systematic and straightforward, demonstrating his experience in his area of expertise. He listened carefully and gave valuable and easily understandable input regarding the long-term prognosis of my plumbing.
I whole-heartedly recommend Saul and his company.

Daniel T.

I had a backup on the garage late at night. I called Saul at Five Star Plumbing and Rooter. Mr Saul was nice enough to come early in the morning and help me clear the clog. He was very professional and knowledgeable. He explain to me about what was causing the clog and what I need to do to prevent future clogs.
Very nice man and even gave me a discount without asking for it.
Thank you

Oanh N.

I have so many good things to say about this company.First of all, I have to state that I have already hired many people to fix my clogged toilet but so far this is the only one company that successfully did the job. My toilet got clogged on and off very frequently and no one that I contacted was able to fix it....
Finally I found this company ... I am very pleased to say that the technician was very professional and very highly skilled. He was very friendly and courteous. I highly recommend calling this company if you ever need any help. I guarantee it is worth every penny.