Five Star Plumbing & Rooter

Nathan H.

EDIT:
Almost immediately after posting this review, Saul called me up to give me a refund for my latest invoice and offered a really sincere apology.
Honestly I'm blown away by his honesty and integrity. He's definitely earned my respect and I'll continue looking forwards to working with him and five star plumbing in the future.
With as many plumbing issues i've had the past few years, Saul is the first and only one I can honestly say i have this much respect for.

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I'm finally writing this review after calling Fivestar plumbing out for 2 separate quotes. I'm fairly disappointed in my latest experience after calling them back for a second job. Both Saul, and Fernando are really kind and good people to work with, so I really do not want to write a negative review (hence 3 stars), however after 2 subpar experiences.
I called them recently for a quick quote with Fernando and am currently very disappointed with the experience where he charged me $325 to give me blatantly incorrect information, and try to sell me on a $10k+ job for an issue that i've found out is free to fix.

***
Overall - i think they can do a good job on standard plumbing jobs. They charge you for a visit fee though, so i would NOT call them again for anything that i do not know the fix for or that i would not be willing to spend their visit fee amount on fixing.
***

Job 1: Lateral line replacement.
My HOA had this job done in winter of 2021. We had tree roots clogging up our entire lateral line to the building.
Initially Saul quoted us $12k to do a trenchless procedure and used a hydraulic press to pull a new lateral line through. They dug 2 ditches and within a few days had the new line all replaced.
The inspector came out and then told us that the fall of the line was insufficient. This is something I would have expected Saul and Fivestar to have been able to notice and address, so it was a little upsetting to hear that after already spending $12k, we were now going to need to trench up the entire thing anyways, and fix the slope. Saul then quoted us another $12k to trench up and fix the line, which we went with since we already had his team out here working on it.
We eventually had the inspector come out and give his approval. We have not had any issues since

Job 2: Tankless Water heater ignition error
I decided to call Fivestar plumbing again because I respected Saul and he seemed genuine even with the issues on our last job. When Fernando came, i explained my situation, explained what the error code was, and my assumption for what he could look at to help me fix it (replace the ignitor). He took a look at my gas line and decided that the issue was actually that my gas line to the water heater was shared with other appliances. He opened up the line so we could feel the pressure in the line - and it was perfectly fine, even though he insisted that it was low. We took a look at my neighbors line too (who hasn't had any issues), and it was exactly the same.
Fernando then proceeded to tell me that we would need to run an entire new line from the meter to the heater, and that it would cost me $10k+, but because i was a repeat customer they'd knock it down to $9k.

I just had another plumber come out to take a look (who actually does tankless water heater maintenance), and he immediately found the actual issue - pulled out the igniter plug, and showed me that it was slightly oxidized, which is why my heater would work sometimes, and other times failed to ignite. This is a free fix and i just needed to call the company for a replacement part.

Needless to say i'm pretty upset with my experience with Fernando, and that he ignored my request and charged me $325 to give me incorrect information and try to upsell me on a completely unnecessary job.

I admit, when i initially called, they told me that they do not do tankless water heater maintenance and I figured i'd have them come out to take a look anyways because i wanted to maintain a good relationship with the company. They did NOT mention that they charge a visitation fee on the call though which surprised me when I was presented with that invoice (I should have remembered).

Lynne B.

Fernando is the best! He replaced a faucet for us in the past & today I called to have him come by for an inspection to ease my mind after a water heater move. He is kind, knowledgeable, and because he only spent 5 to 10 mins. easing my mind, he did not charge me. I highly recommend Fernando as an excellent technician with great heart! Thanks Fernando and all the folks at 5-Star who have customer satisfaction as their top priority! 6 Stars!

Isaac E.

We have an old house and had to have a hot water line moved so we could replace our broken dishwasher. I called and they were kind and fast. Fernando arrived the next day, knew exactly what to do and very efficiently got everything done super great, and he was super friendly too. Very happy to have found a great plumber going forward!

rob s.

Thank you, thank you, thank you!! I had two sinks to be installed, but only one was right and could be installed. The other would have been tooooo much - and I had it the old, perfectly serviceable one put back in. Jorge was wonderful and kind, understood my disappointment - as did the wonderful folks in the 5 Star office. He had put in the time, and done the work, so I paid the price - because that's just what was right. They gave me a break on the credit card - no surcharge. The next day Jorge was back to tighten down a toilet. The charge was to have been $325 (if I understand) but he did the job in twenty minutes, and the kind folks at 5 Star comped the job.

I will call on them when the next unexpected plumbing issue raises its wet head in this old home of mine!

THANK YOU THANK YOU THANK YOU - 5 Star gets - 5 STARS!!

San F.

Customer Service was awesome! Saul and his team know what they're doing, very knowledgeable.

bill m.

Saul was very responsive, on time, Fernando the tech was very knowledgeable with a qui turnaround, reasonably priced. Would recommend them. We're a property management company and Five Star Plumbing is our go to.

Margo M.

We had an emergency plumbing issue. I called Five Star Plumbing & Rooter at 7:30am as a first-time customer and Fernando arrived by 9:00am. They were good communicators, regularly giving us updates and breaking down the details so we understood what was happening. We felt very taken care of and confident with their services. I will definitely call them again should I have another issue.

Haylie M.

Fernando and Pedro were great! They were so friendly, respectful, and fixed our faucet in a timely manner. Thank you, Fernando and Pedro!

Melody H.

My apartments regular maintenance guy came out to fix my shower drain and broke his tools during the process so this company was contacted and they arrived within the hour! They worked quickly and efficiently, handling the matter in less than 30 minutes. Pedro and Fernando were incredibly kind and helpful in resolving the issue and preventing it from happening again. I would absolutely recommend this plumbing company for all your needs!

Ana L.

During the end of a family gathering our toilet and bathtub backed up and flooded the entire bathroom. In a panic, thinking it might be a broken pipe, I called 5 Star Plumbing & Rooter and Fernando and Rocky came within an hour. They were very friendly and professional. I was worried that it was going to be a serious situation but they told me not to worry and that they would fix the problem. They ran a snake and said it was a big clog of toilet paper. They were quick, efficient and cleaned up nicely. I highly recommend 5 Star Plumbing and if you get Fernando and Rocky then that's a big PLUS!