Five Star Plumbing Heating Cooling Electric

Mark A.

Terrible company that doesn't know what customer service looks like. Won't be using them any more because of being treated terribly by the service manager Tony. I've dealt with them before multiple times and because of the way I was treated will never use them again. Hung up on and wasn't transferred to his manager unbelievable how companies just don't get what customer service looks like. Stay away there are better companies out there.

Dawn A.

We were told the repair guy would be here between 8 and 9am, showed up at 930am. Then had to Google the name of our tankless water heater to get info on it. Then spent pretty much the next 2 hours on the phone with the manufacturer's Tech support, so pretty obvious he had no clue what to do. When I mentioned maybe we needed a more exp. tech to help us, he claims he """"installs these all the time."""" Then without using a manometer to test gas flow levels, without cleaning the ignitor rod, he finally gets off the phone and then tells me we need a new ignitor unit even though he ran no tests. Then tells me its going to cost $350! To install a $9 part that simply snaps in right in the front?! I called Noritz's tech support myself and they had their entire conversation noted. Five Star's guy was given all the steps, which he didn't do, but jumped ahead to the end when he was told """"when all else fails, it may be the ignitor."""" He also told us our 12 year old unit was on its last legs and he was surprised it lasted this long - the Noritz tech guy laughed and said their units last 20+ years easy, much longer than the larger tank water heaters. The Five Star guy just BS'd me all morning, what a waste of my day. Ordered the part ourselves and Noritz said to call them back, that they'd be happy to walk us through it. Our neighbors told is they get regular maintenance done for $150 or so each year The Five Star guy told us if we paid the $350 for the install, he do the maintenance for """"free, which would save us $450."""" Needless to say, we do NOT recommend this company at all....what a train wreck.

Cheryl A.

They showed up wearing masks which I considered very considerate. they showed up right on time and were very courteous and professional. Answered all questions and completed repairs. I highly recommend.

Tarshie B.

Our air conditioner wasn't working properly. We just moved to the area and they had great reviews. However, they got to our house and priced us out for three different options. We were told the cheapest option would probably fix our problem and it was $891. So we chose that option. However, 24 hours later our air was not working again. We were told that they would come back out and do 2nd go no charge. When we called them back and they now gave us a new problem/option. For a discounted price of $1000 we could get them to come out and fix it. Donnie does not know what he is doing and loves to up-charge for work. Sorry not wasting anymore money on them!! They are crooks. What they did normally costs between $100-$250 (we've called around the area and Asheville)and they took us for granted!! Did I mention when I looked at the paperwork signed us up for a annual service for $289. Worst company ever!! I would never use them again or refer them to anyone!!

Katy R.

DO NOT PURCHASE A WARRANTY FROM FIVE STAR! IT'S A COMPLETE SCAM! They hardly perform work, they just try to sell you more stuff. My husband and I purchased a home and the previous owner purchased a 1-year warranty for us on a new A/C system through Five Star. This warranty supposedly covered the system and an annual check-up with filter change. We recently called when we noticed a weird smell as soon as we turned on the A/C for the Spring. My husband is an engineer and while investigating the smell, he noticed that the drain was installed without a proper P-trap, thus the lines were clogged and creating mold. When we turned it on, we smelled the odor. While I don't know the type of mold, but this could potentially be a dangerous problem. Here are all the lines Five Star gave us to do NOTHING: 1) I don't see records that we installed the unit, just a thermostat (this was later backtracked) 2) Your warranty is from the date of warranty purchase not date of move-in, so your warranty expired 6 days ago. Please pay $360 to renew your warranty. If you do renew the warranty, it only waives the $69.99 dispatch fee. We can't guarantee the repair will be covered under warranty. You'll still be responsible for parts and labor 3) The said that P-trap clean out was part of their annual check up covered under warranty. My husband said this inspection was clearly not done during the annual check-up process. They didn't care and still said they wanted to charge us for any parts and labor. In fact, the only thing they did during the annual check-up process was change an air filter and try to sell us another A/C unit and warranty, saying that if the blower was cracked, we could have carbon monoxide in our home. They wanted us to pay for an additional """"blower inspection."""" and then quoted us a new unit.... scare tactics versus quality workmanship. My husband is looking up Greenville county codes on A/C unit P-traps clean-out and if we do in fact find that Five Star didn't install our unit properly, we will submit a complaint with the BBB. Thankfully, we ARE covered through our buyer's home warranty program, so no need to work with Five Star's scam warranty.

Erin K.

Don't use these guys for plumbing, especially if you're new to homeownership or unfamiliar with your plumbing system. They convinced us that what should've been a relatively straightforward fix (I learned later) was actually a week-long project involving the replacement of our entire plumbing and water system. When we got the quote, they told us our plumbing system was not functioning and basically draining into the crawl space. Later in the week, when I asked about info for insurance, the head guy told me insurance wouldn't cover it because it was """"unnecessary."""" He also assured us they were taking pictures of everything along the way, but at the end of the week we got a handful of unclear photos of the same one section of pipe. Don't use this company if you don't want to pay an exorbitant amount for unnecessary work that they'll try to convince you is necessary.

Gina W.

I requested an estimate from Greenville SC office to have ducts & dryer vent cleaned. The representative stated they do not clean they only replace ducts......website and TV commercial CLEARLY state these services are provided. Seems shady to me - like maybe just to coerce people into replacing all the ducts and who knows what else would be """"found"""" not good business practices in my option.

Joseph R.

I called Five Star for an inspection of the HVAC system in the home I am under contract to purchase. I was disappointed to learn over the phone that Five Star only serves homeowners and does not assist home buyers under contract. I had to go with another company for my HVAC inspection and repair.

Rebecca K.

So the pilot light wouldn't light on our water heater so I called Five Star, the company that installed the water heater. Well, instead of a technician they sent a salesperson who tried to convince me I needed to spend $4560 on a whole new water heater and that I had to pay for a monthly service plan to get that """"great price""""! FIVE STAR will rip you off to whatever extent you allow them. I got a real technician who fixed the problem for just over $200! DO NOT LET FIVE STAR NEAR YOUR PLUMBING!

Rachael B.

After my heat went out last week I called 5-Star and was given a 4 hour appointment window with a 30 minute call ahead. I did not receive any updates from them and 6 1/2 hours later called to talk to a service manager. He said it wasn't his fault that the repairman got caught up on an earlier job but did say they should have communicated it with me. After some discussion, he did send another repairman to my house who quickly told me the problem was """"not good,"""" that my gas valve needed to be replaced to the tune of $1200. After writing up the estimate, he told me that his manager had authorized him to give me a break due to the appointment confusion and that the price was $895. I was not comfortable with this so I called for a second opinion this week and another repair company came out, did a thorough inspection and explained to me how he arrived at his conclusion, which was a clogged pilot line. All that was needed was to disconnect it, clear it out and everything, including my broken gas valve, has been working perfectly since then. Total cost $85. I have called 5-Star 3 times since to try to convey what happened and have not received a phone call back. I would NEVER recommend this company. They are either poorly trained or completely dishonest, neither of which is acceptable to me. If you use them, please get a second opinion.