Five Star Plumbing Heating Cooling Electric

Sandy T.

When my home warranty company could not get someone out to our house for 6 DAYS in 90+ degree SC heat, I knew we had to go with a different option! I called Five Star at 9am on a Friday and they had a service technician out the SAME DAY. Everyone I spoke with, from the initial call, to the lady in dispatch, to the service tech were so friendly, polite, and helpful. I was blown away by the service. Have not experienced anything close--ever! Donnie Davis was our technician and he was so personable, friendly, and most importantly, HONEST, about what our options were. I cannot recommend this company enough. I will not be going with anyone else for our HVAC or plumbing needs going forward! Wonderful experience!

Spencer W.

This is a long review detailing the sub par experience I had with 5 star. In January of 2018 our older HVAC unit went out during a cold snap. I read some reviews on local companies, and was impressed by the reputation that 5 star had. The technician was prompt in getting to our home and diagnosing the unit. He said that it was leaking Freon, and that he could put a band aid on it for now but that it would probably need to be replaced very soon. About 30 minutes after the repair the unit went out again as the tech had said it probably would. He got in touch with the salesman who was able to come out within the hour to discuss replacing our unit. After some review of our home he talked me into replacing the unit and ductwork as well as adding insulation in the attic. Total cost over $12000. The salesman and repair technician are the end of the good news. The work was scheduled for two weeks after my meeting with the salesman. The weather at the time was in the teens at night. 5 star was supposed to bring space heaters but didn't. We ended up calling the emergency line after 10 and were lucky enough to reach one of the few good managers that they have. She couldn't believe that they had forgotten us in the cold, and brought us heaters. I give props to that woman she was one of the few good ones! The end of the two weeks landed on a snow day. They didn't come out due to safety concerns for their employees(I get it). They came the next day, but didn't show up until mid afternoon. We were very excited to finally get started! The problem? Five star only showed up to rip out my old duct work. Opening the old vents only left us colder then we already were. The words of the install team were that they were busy(we had waited two weeks) and that they only came that day to make an appearance to keep us happy. Two days later they came back with the full install team. The team was friendly enough, but were very young and immature. At one point during the install the crew heard an ice cream truck coming down our street and completely stopped working. I mean I'm taking guys running out of my house and crawl space to take an ice cream break. Consistently used foul language inside my mom. Worked very slow, and installed the vents in a way that later had to be repaired during the process of selling our home. At one point during the install when I wasn't home my wife heard the crew leader yell """"You ****** broke it!"""" as they were working in our crawl space. We never heard what they broke so we left it alone assuming they fixed it. We just really wanted this job complete. We later found out that our AC unit was damaged! Pictures to follow with that. The whole process to install our new system including inspections took over a month. Over a month in the cold. My daughter was only 3 months old at the time. I wish the story ended here, but unfortunately there is more. A few months after the install we were preparing our home to sell, and found significant damage to our BRAND NEW AC UNIT! I called 5 star immediately, and was told that the install manager would call. I missed his called but called immediately back. No answer. The same thing happened the next day! No call back! I finally talked to him the next day and he assured me that someone would be out that day to view my issue. No one came to view it and no one called. We waited a couple days and then my wife called again. The female associate in the office was rude to her. Probably due to the fact I had sent several emails regarding my frustration. None of which were rude or threatening. Finally that day they sent a technician out to view the damage. We were away from home, but were told that someone would call us that afternoon to discuss the damage. Again NO ONE CALLED! My wife called again (gave them two days), and they said Larry the owner was involved in the incident now and that we would be called that afternoon. NO ONE CALLED AGAIN! It's been two weeks since we have spoken to someone. At this point I'm honestly convinced that their way of dealing with customer complaints is to just ignore them until they go away. My wife and I are very patient people, but we are done dealing with this company. We are washing our hands of the incident because it's just not worth the frustration anymore. We have considered going to the local magistrate to demand at least some sort of compensation considering we paid $12000 for a damaged unit. Also the crawl space door they replaced failed a home inspection and will have to be repaired. Please be wary of this company. They have great branding, but fail to deliver when things go south.

Ashley S.

I do not even know where to start with the ridiculous amount of problems that we had with this company. The company was recommended through Duke Energy Progress as a contracted supplier of HVAC services. It started with one of the sales people telling us that his wife worked for Duke Energy Progress and that they received the majority of the contracts for this service. He also told us we could call him at any point, since """"all the work is done under my license,"""" and the first time we called him, he provided our needs to someone else, who called us. We never heard from him again. They quoted us 3 days at one point for the work, and 6 days at one point. The work took over 7 weeks. They started work in mid-March and we did not have a working system until the last day of April, which meant our power bill went through the roof because we were using space heaters the whole time, although the quoted time was only a week or 2 at maximum. We had managers who said that they would be at our house to make sure things went right, and never showed up over and over again. They lied about state laws and their knowledge of them, stating that since their main office was in South Carolina, they did not know North Carolina code. They never even called us to let us know that the inspection was scheduled and we would need to be there to open our home, so we failed inspection. The second inspection failed because work was not completed correctly, and the third finally passed, all with us setting up the appointments, not the actual company completing the work. They constantly blamed problems on their co-workers, their managers, or other people, including the inspector's office. They refused to show the very first day of scheduled work because there was snow the day before, when the roads were completely clear and there was no precipitation that day at all. They called to cancel 45 minutes before they were supposed to be there, coming from South Carolina, which took an hour and 15 minutes. Workers to install the system never showed up and often left one person their doing the work by himself, and he was in our house from 9:30am until 7pm. My husband and I took multiple hours, accumulating to days, off of work because we had to be at the house so frequently to let people in and out. None of this includes the holes cut in our ceiling in the wrong places, a condenser for 3 weeks that never worked, and the amount of time and energy calling just trying to reach someone who would help us. At the end of all of this, we tried to talk to the owner, who would not answer our phone calls, and the front desk person said he did not have a voicemail. Apparently the owner left it up to the install manager, who we consistently had problems with, to call and inform us of their decision to compensate us for all of these problems. Their solution was to give us 3 years of maintenance free, which we declined. Why would we want this company in our house EVER AGAIN? Stay away from this company, they consistently lie, and the owner was """"reluctant to do anything"""" about a situation that included his workers and work being terrible.

Greg L.

Called one evening, had an appointment with a plumber 2 days later. Plumber came out within the last 15 minutes of my scheduled 4 hour window. Then the guy didn't really show any initiative to actually find my problem. My home is built on a concrete slab, I have low water pressure, and just need help locating the Pressure Reducing Valve, also know as Water Pressure Regulator. It's not at the water heater, utility room, or near the main meter at the road. Really unsure of the location where the main water line enters the house. Maybe if I knew this, I may find the PRV there. Needless to say I won't be calling 5 star back. They stole my $69 service call fee and ran!!!

LarryandCharlotte A.

Josh arrived on time to provide assistance with our electrical issues. He was friendly and efficient, gave good advice on how best to correct the problems and did the work quickly and professionally. I would recommend this business and their employee very highly. LCA

Tracie S.

I called 5 star Saturday and Chris was here on time. The only problem is it is not fixed! I called them back last night when I got home to have them come and fix it.

Adam H.

Last spring my 77 year old mother, Amy Hatley had a need for a replacement Air Handler and an outside unit for her 15 year old Heat Pump sytem. She called five star and they quoted a replacement at a job price of about fourteen thousand dollars. She gave me the quote paperwork and I, a licensed Homebuilder in SC, had the exact work done by one of my four local contractors four a total job price of $4200.00. Enough Said?

Bobby O.

I have two postings on here the other one went to the wrong State this is for Spartanburg Greer area paid $5,000 on a heating and air unit wasted my money the air gets no lower than 85 had to use window units the heat is also no good I heat with kerosene I would not hire their ass

Sandi C.

Received the recommendation from a friend at work and called early Monday morning. Had planned to get prices from another service but could not get anyone on the phone. Called and scheduled the same day. Paul C. was courteous, respectful and professional. Problem solved with my option of ways to fix it. Reasonably priced too.

Marque A.

This outfit should change their name to One Star Plumbing Heating Cooling @!! Six weeks ago I heard their paid radio program advertising an inexpensive tune-up/inspection for new customers. I scheduled an appointment for a Saturday with no problem. The rep called me to confirm the appointment and ask if I could move the appointment to Monday. I told her I specifically asked for a Saturday appointment because of my work schedule. A man called me back in a few minutes and explained that they reserve the weekend for emergency call-outs. I explained why I needed the appointment to be Saturday and that is the way they are going to have to have it. So much for being a ethical company run by people who keep their word. Thanks for nothing. Steer clear unless you want to get burned.