First Response Plumbing

Tonni S.

Warning: Hire at your own risk. I'm still dealing with their installation of a new hot water tank. Since last July!!!!

If they are the company your home warranty company sends, try to get another company. Don't say I didn't warn you.

Stephanie G.

Absolutely the best company ever they have the funniest and loyal employees ever I recommend this company to anyone!!! And thank you to them for saving us 1,000 as Others charge us a leg!!!

Ray T.

Our water heater went out and we had to shut down the water to our entire house. Our home warranty company scheduled an appointment for several days out. We called First Response and they scheduled us for the following day. Chase and his team came out and did a great job repairing everything that could be repaired to turn our water turned back on, and is ordering a new water heater for us. We knew exactly the cost in advance, and that was what they charged. Excellent work quality and best value for the price!

Stephanie J.

The services were great. We had to have a new toilet put in and Chase and his team were prompt, considerate and stuck to the amount agreed upon with no hidden fees. We will definitely use them again.

Derrick E.

first responce was supposed to be here between 7 and 12 tech sent a message at 7:30 that he was on the way.never heard any ting back i called at 1:00 he finally showed up about 4:00 .i needed a new hot water heater .first responece put in all type of charges that i did not need myhome warranty company sent me a bill for 444.00 dollors do not deal with thes greaty contractors trying to make extra money off the costomer im done with first responce and choice warranty

Shannon B.

I would give this company a minus zero if I could. They are TOTALLY unreliable! I think this company is just a man and his truck. I take that back. I think his wife answers the phone when she feels like it. They started my job and left it incomplete and would not return phone calls to me or my warranty company.

Carmen L.

First Response? More like No Response.
I issued a ticket with our warranty company on Monday for plumbing repair. I can see online that First Response was dispatched. They did not Monday or Tuesday to make an appointment with me . I called the warranty company again and they called First Response while I was on the other line. We had a new appointment for 12-1 on Thursday. Hubby took time off work to be there. No one showed up or even called. I called once again and they rescheduled us for Saturday at 930am. I called at 10am, no answer. Texted him an hour later and the response was "van problems I call you later". It was 330 this afternoon I told them not to bother coming. We wasted a week waiting for them. Not even a courtesy call or apology. In the meantime we still have a leak!!
Don't bother!

Basit I.

They were assigned by my warranty company 2-10. Missed appointments lack of any communication when tech is running late, showing up at wtong time. Stay away if possible.

K C.

This company came out to repair my sewer line. They took out a lot of dirt underneath my sidewalk and never put it back now my sidewalk is starting to collapse.I have left numerous messages after he said he would come back and fix it. He is non-responsive to my messages and texts and also never repaired the mess he left. I have two mounds of dirt on both sides of my sidewalk.

Melisa R.

*Update... The technician came out well before 3pm and was very courteous, professional and knowledgeable. He discovered the problem and will be back once the warranty company confirms their coverage. I am keeping the review at 4 stars because the fact that it took several calls to get someone out after the initial appointment was not kept and no follow up call was made, is unacceptable. I am grateful the standing water is gone.
I would sure love to know who owns this company. They no showed on Friday and have now bumped us from 8:45 am to sometime between 3 and 7 pm. My kitchen sink has standing water and it smells terrible since it WON'T DRAIN. If someone pays for a home warranty, the companies that service the warranty should be reputable. I'll update my review as needed.