First Response Plumbing

Virginia R.

We called when our kitchen faucet knob broke off which caused water shooting to the ceiling and water running under the sink. Paul was there within 30 minutes and fixed it for me. He had to repair and install all new valves in the kitchen and at the main shut off. He was fantastic. The faucet is fantastic. Life is fantastic.

Vin R.

One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was """"jerry-rigged"""". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

Mike S.

I called First Response since I had a good experience with them several years ago. This time I need a kitchen faucet and garbage disposal installed. I called and reviewed what work I needed and then scheduled a time for the work to be done. Paul arrived on time and after reviewing what needed to be done discussed the estimate which I approved. After starting the installation Paul noticed that the faucet would not fit into the opening in the countertop. Paul went to Home Depot searched for a faucet that would fit, text me the information and purchased the faucet and added the cost to my estimate. Paul was very neat, professional and quick. The entire event probably only took a few hours. It's nice to have service companies like First Response vs the ones who really shouldn't be in business. First Response is a 5 star company.

Neto G.

Let me tell you how First Response plumbing can improve! First, by showing up!! We contacted them and they scheduled an appointment between 3-4PM. Around 3:45P we contacted them and John advised us that his guy was running a little bit late so when 4:30P came around and no plumber arrived, I called them back and he didn't answer the phone anymore. We sat there in the car waiting for them for 2.5 hours. He stopped answering phone calls and plumber never showed up. This was total disrespect with a customer!!he should have told me to reschedule so we wouldn't be wasting our time, a day before Christmas! He didn't even call back to apologize, explain or give any reason for not showing up at all. He pretty much didn't care about his customer, totally disrespectful. I highly recommend you seek someone else!

Lakeshia J.

I highly recommend this company. Amador did an amazing job. Very knowledgeable and patient. We will definitely request him should we need plumbing services in the future!

Suzan J.

I've been using this plumbing company for a few years and every time I am amazed at how they show up when they are supposed to and do an excellent job. They always clean up after they are done and typically give at least a 30 day guarantee on parts and labor. When I was shopping for a new shower head and didn't know which to buy, the owner was nice enough to let me send photos to his cell phone so that I was sure to buy the appropriate items. Their personalized service is a rarity these days. Their technician, Dimitry has performed the recent jobs and is always polite and completes the work with a smile.

Elissa P.

If i could leave less then 1 star I would. Not only did the guy show up and just randomly throw out numbers regarding the cost. Started at $275 to fix a clog in my shower, like crazy. When I said leave the price continued to drop. Since I was leaving town the next day I agreed the rip off price of $125 and would have left it at that. However, this guy instead of clearing the clog just pushed it enough so although now my shower drains all the toilets in the house continually get clogged, which I know is related to the original clog because he explained they are all connected. Shameful, thieves Stay away

Jessica G.

We had an amazing experience with this company. Our shower valve broke on us and at 9pm I researched plumbers on the Facebook group Delray Raw. This company came highly recommended. I messaged them and got an immediate personalized response from the owner and set up a time the next morning for someone to come to the house. A plumber was at my house early and had the parts replaced and my shower working within an hour! We will definitely use this company again! Responsive, communicative and affordable!

Emma L.

I have used First Response Plumbing for several years now. Their work has consistently been professional. They have worked on both small repairs and a large hard to locate leak for me. On the hard to locate leak they worked methodically until they found the leak source and repaired it. John returns phone calls promptly and takes his time to answer questions. I recommend First Response Plumbing.

Vincent R.

I was completely satisfied with the work and the price Amador was not only a knowledgeable plumber but a very good guy with a lot of patience to do the job right I highly recommend this company