First Response Plumbing

Scott L.

I would NOT use this company again. I got a quote for $450 for finding an under slab, very bad leak you could hear without any equipment. The technician was very nice and his office was excellent on the dispatch in terms of speed for my emergency. However, even though the tech insisted he found the leak, he did not even come close. I was with the technician and my contractor to find the leak location, which is what I paid $450 for. The tech took about 15 minutes with his special machine and pinpointed an area where the leak was. I asked him how much for him to fix. Flat $5,500 quote which was shocking. So, I had my own contractor cut a large hole in the tile and then concrete slab to get to the leak. He spent three hours cutting and digging - no leak found even after cutting a three foot long trench chasing the pipes we found. I called the tech back and asked him to return, and sent a photo of their warranty to his boss which supposedly guaranteed satisfaction if within 30 days. He nicely told me it was a waste of time for him come back because he knew the leak was under my kitchen cabinets. So we cut out and dug more - no luck. We then skipped his location and did a floor cut further down the line about 6 feet from where he said the leak was. We found it and repaired the line, the concrete cuts and the tile. I then sent photos and wrote asking for a partial refund of the $450 because having them come out resolved nothing. No answer - just silence. So I am leaving this review for the next person. PS - my contractor doing EVERYTHING including his having got find the actual leak cost me a total of $2,200 - And their quote was $5,500 with no concrete and no tile repair. DO NOT USE THIS COMPANY - 15 minutes for $450 for no services.

Joe O.

They replaced an existing water heater valve and let the Handle inside the wall , there is no way what so ever to shut it off .

Emily S.

First of all their communication if terrible, I had an appointment scheduled after being without hot water for 3 weeks and they no showed. I had to call them to figure out what was going on and where they were. they made crappy excuses as to why they had not shown up and what was taking so long to not get the part they needed. Then after supposedly """"fixing"""" the problem five minutes into a hot shower it turns cold. When I call to tell them the issue they said it's not their problem and have someone else deal with.

Virginia R.

We called when our kitchen faucet knob broke off which caused water shooting to the ceiling and water running under the sink. Paul was there within 30 minutes and fixed it for me. He had to repair and install all new valves in the kitchen and at the main shut off. He was fantastic. The faucet is fantastic. Life is fantastic.

Vin R.

One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was """"jerry-rigged"""". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

Mike S.

I called First Response since I had a good experience with them several years ago. This time I need a kitchen faucet and garbage disposal installed. I called and reviewed what work I needed and then scheduled a time for the work to be done. Paul arrived on time and after reviewing what needed to be done discussed the estimate which I approved. After starting the installation Paul noticed that the faucet would not fit into the opening in the countertop. Paul went to Home Depot searched for a faucet that would fit, text me the information and purchased the faucet and added the cost to my estimate. Paul was very neat, professional and quick. The entire event probably only took a few hours. It's nice to have service companies like First Response vs the ones who really shouldn't be in business. First Response is a 5 star company.

Neto G.

Let me tell you how First Response plumbing can improve! First, by showing up!! We contacted them and they scheduled an appointment between 3-4PM. Around 3:45P we contacted them and John advised us that his guy was running a little bit late so when 4:30P came around and no plumber arrived, I called them back and he didn't answer the phone anymore. We sat there in the car waiting for them for 2.5 hours. He stopped answering phone calls and plumber never showed up. This was total disrespect with a customer!!he should have told me to reschedule so we wouldn't be wasting our time, a day before Christmas! He didn't even call back to apologize, explain or give any reason for not showing up at all. He pretty much didn't care about his customer, totally disrespectful. I highly recommend you seek someone else!

Lakeshia J.

I highly recommend this company. Amador did an amazing job. Very knowledgeable and patient. We will definitely request him should we need plumbing services in the future!

Suzan J.

I've been using this plumbing company for a few years and every time I am amazed at how they show up when they are supposed to and do an excellent job. They always clean up after they are done and typically give at least a 30 day guarantee on parts and labor. When I was shopping for a new shower head and didn't know which to buy, the owner was nice enough to let me send photos to his cell phone so that I was sure to buy the appropriate items. Their personalized service is a rarity these days. Their technician, Dimitry has performed the recent jobs and is always polite and completes the work with a smile.

Elissa P.

If i could leave less then 1 star I would. Not only did the guy show up and just randomly throw out numbers regarding the cost. Started at $275 to fix a clog in my shower, like crazy. When I said leave the price continued to drop. Since I was leaving town the next day I agreed the rip off price of $125 and would have left it at that. However, this guy instead of clearing the clog just pushed it enough so although now my shower drains all the toilets in the house continually get clogged, which I know is related to the original clog because he explained they are all connected. Shameful, thieves Stay away