First Response Plumbing

April A.

Rudy from First Response Plumbing provided one of the best customer service experiences we've had in a long time. On time, professional, extremely knowledgeable, patient when problems arose and very skilled in overcoming them. In the midst of all the issues caused by a catastrophic leak in our water heater, Rudy and First Response were an oasis of helpfulness, responsiveness, and good, old fashioned kindness. Could not recommend them highly enough. Will most definitely make them our """"go to"""" plumbing company!

Maria F.

The best! I was referred to them by Select Home warranty company, (Which the warranty company is garbage please read my review on them) I was in the midst of an emergency of an outside hose nozzle running water and would not cut off. These guys help me out even when the warranty company denied my claim. Very professional and curtest I would definitely recommend and use them again.Thank You.

Jeannine S.

We had an amazing experience with this company. Our shower valve broke on us and at 9pm I researched plumbers on the Facebook group Delray Raw. This company came highly recommended. I messaged them and got an immediate personalized response from the owner and set up a time the next morning for someone to come to the house. A plumber was at my house early and had the parts replaced and my shower working within an hour! We will definitely use this company again! Responsive, communicative and affordable!

Bruce A.

I highly recommend this company. Amador did an amazing job. Very knowledgeable and patient. We will definitely request him should we need plumbing services in the future!

Brenda K.

They replaced an existing water heater valve and let the Handle inside the wall , there is no way what so ever to shut it off .

Danielle R.

I have used First Response Plumbing for several years now. Their work has consistently been professional. They have worked on both small repairs and a large hard to locate leak for me. On the hard to locate leak they worked methodically until they found the leak source and repaired it. John returns phone calls promptly and takes his time to answer questions. I recommend First Response Plumbing.

Ross W.

DO NOT USE THIS COMPANY!! RIP OFFS! Do yourself a favor and call someone else! This company, """"John Carpenter"""" and his staff """"Dimitry"""" & Andrea are extremely unprofessional, do not show up on time, EXTREMELY OVERPRICED! $435 they charged me to snake a toilet!! YES, $435 dollars when they originally quoted me in writing $385- still expensive but we were at they're mercy! ...oh and when I called to justify my case, Mr. Carpenter had the audacity to call me """"a crazy lady""""! No class!!

Kevin C.

One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was """"jerry-rigged"""". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

Kelly C.

First of all their communication if terrible, I had an appointment scheduled after being without hot water for 3 weeks and they no showed. I had to call them to figure out what was going on and where they were. they made crappy excuses as to why they had not shown up and what was taking so long to not get the part they needed. Then after supposedly """"fixing"""" the problem five minutes into a hot shower it turns cold. When I call to tell them the issue they said it's not their problem and have someone else deal with.

Brian P.

If i could leave less then 1 star I would. Not only did the guy show up and just randomly throw out numbers regarding the cost. Started at $275 to fix a clog in my shower, like crazy. When I said leave the price continued to drop. Since I was leaving town the next day I agreed the rip off price of $125 and would have left it at that. However, this guy instead of clearing the clog just pushed it enough so although now my shower drains all the toilets in the house continually get clogged, which I know is related to the original clog because he explained they are all connected. Shameful, thieves Stay away