First Response Plumbing

Suzan J.

I've been using this plumbing company for a few years and every time I am amazed at how they show up when they are supposed to and do an excellent job. They always clean up after they are done and typically give at least a 30 day guarantee on parts and labor. When I was shopping for a new shower head and didn't know which to buy, the owner was nice enough to let me send photos to his cell phone so that I was sure to buy the appropriate items. Their personalized service is a rarity these days. Their technician, Dimitry has performed the recent jobs and is always polite and completes the work with a smile.

Elissa P.

If i could leave less then 1 star I would. Not only did the guy show up and just randomly throw out numbers regarding the cost. Started at $275 to fix a clog in my shower, like crazy. When I said leave the price continued to drop. Since I was leaving town the next day I agreed the rip off price of $125 and would have left it at that. However, this guy instead of clearing the clog just pushed it enough so although now my shower drains all the toilets in the house continually get clogged, which I know is related to the original clog because he explained they are all connected. Shameful, thieves Stay away

Jessica G.

We had an amazing experience with this company. Our shower valve broke on us and at 9pm I researched plumbers on the Facebook group Delray Raw. This company came highly recommended. I messaged them and got an immediate personalized response from the owner and set up a time the next morning for someone to come to the house. A plumber was at my house early and had the parts replaced and my shower working within an hour! We will definitely use this company again! Responsive, communicative and affordable!

Emma L.

I have used First Response Plumbing for several years now. Their work has consistently been professional. They have worked on both small repairs and a large hard to locate leak for me. On the hard to locate leak they worked methodically until they found the leak source and repaired it. John returns phone calls promptly and takes his time to answer questions. I recommend First Response Plumbing.

Vincent R.

I was completely satisfied with the work and the price Amador was not only a knowledgeable plumber but a very good guy with a lot of patience to do the job right I highly recommend this company

Paul S.

Horrible company and leadership from Jon, the owner. Jon's communication is extremely poor! They are never on time. He's hardly ever on the job site to check on the work that his people are doing. Washer machines were plumbed in where sinks were supposed to go. The owner thinks it's ok for sewer drain pipes to have leaks during the rough inspection because """"they aren't normally under pressure"""". Vent pipes were installed on a negative slope thereby trapping rain water inside the pipe and not allowing air to pass through (see picture). Items were stolen from my house and other job sites where his worker was fired for stealing. They don't clean up at the end of the day (see picture). They have delayed the construction job by at least 6 weeks due to a failed inspection and leaking pipes. They damaged a brand new tub during the install. Jon was attempting to set my new tub without cement until I stopped him and stated that they don't usually set tubs with cement. Jon cut a floor pipe under my cement slab and never capped it which caused unexpected and unnecessary damage and expenses once the water was turned back on. They flooded my second bathroom when installing the shower valve because they left the valve in the open position and then turned the water on. They used rubber couplings and hose clamps to join drain pipes that continued to leak (see picture). Jon ran off the job, never returned, and was subsequently fired after not returning several calls and text messages. DON'T HIRE THIS COMPANY!!! HORRIBLE!!!!

Emelio M.

The best! I was referred to them by Select Home warranty company, (Which the warranty company is garbage please read my review on them) I was in the midst of an emergency of an outside hose nozzle running water and would not cut off. These guys help me out even when the warranty company denied my claim. Very professional and curtest I would definitely recommend and use them again.Thank You.

Lffl C.

I will give them the opportunity to rectify a poor repair or will edit upon hearing from them. I will simply say this will be a 3rd call back because the repair would not be to anyone's satisfaction. I understand there is a learning curve but I expect employee's to be polite and professional. Update- They had to return 2 more times to repair it correctly and they used a new towel without my permission to wipe rust and grease. They also left grease on my closet carpet, walls and door and pieces of drywall on carpet. One of the repairmen was nice but the first got nasty after I had to call about insufficient repair work. He threatened my dog and got nasty with me too; I was frightened because of the complete change in his personality. Jon Carpenter, the owner was also nasty with me when I explained what happened. I think he thinks it's ok to talk that way with women as noted by another woman here. I would not recommend and obviously will not use again.

Mara A.

We had an inside burst pipe in our house in New Hampshire on a Saturday night. I called thirteen """"emergency"""" plumbing places and left messages for each one. No one called me back. Ever. They never called. When I called First Response, a woman answered and immediately put me in touch with the on-call plumber that weekend. He came Sunday. (He would have come Saturday, but we shut the water off and were able to wait until Sunday.) Frank called us and drove three hours to our house Sunday and gave us a temporary fix until he could come back during the week to permanently fix the pipe. Frank was excellent. He came back when he said he would be at the house. He explained everything. Replaced several pipes and put in new shutoff valves. I highly recommend First Response. I hope we never need their services again, but if we do, I will not hesitate to give them a call. Five Stars!

Bridgett G.

DO NOT USE THIS COMPANY!! RIP OFFS! Do yourself a favor and call someone else! This company, """"John Carpenter"""" and his staff """"Dimitry"""" & Andrea are extremely unprofessional, do not show up on time, EXTREMELY OVERPRICED! $435 they charged me to snake a toilet!! YES, $435 dollars when they originally quoted me in writing $385- still expensive but we were at they're mercy! ...oh and when I called to justify my case, Mr. Carpenter had the audacity to call me """"a crazy lady""""! No class!!