First Response Plumbing

Donna D.

I have used First Response Plumbing for several years now. Their work has consistently been professional. They have worked on both small repairs and a large hard to locate leak for me. On the hard to locate leak they worked methodically until they found the leak source and repaired it. John returns phone calls promptly and takes his time to answer questions. I recommend First Response Plumbing.

Kim S.

They replaced an existing water heater valve and let the Handle inside the wall , there is no way what so ever to shut it off .

Gary K.

Horrible company and leadership from Jon, the owner. Jon's communication is extremely poor! They are never on time. He's hardly ever on the job site to check on the work that his people are doing. Washer machines were plumbed in where sinks were supposed to go. The owner thinks it's ok for sewer drain pipes to have leaks during the rough inspection because """"they aren't normally under pressure"""". Vent pipes were installed on a negative slope thereby trapping rain water inside the pipe and not allowing air to pass through (see picture). Items were stolen from my house and other job sites where his worker was fired for stealing. They don't clean up at the end of the day (see picture). They have delayed the construction job by at least 6 weeks due to a failed inspection and leaking pipes. They damaged a brand new tub during the install. Jon was attempting to set my new tub without cement until I stopped him and stated that they don't usually set tubs with cement. Jon cut a floor pipe under my cement slab and never capped it which caused unexpected and unnecessary damage and expenses once the water was turned back on. They flooded my second bathroom when installing the shower valve because they left the valve in the open position and then turned the water on. They used rubber couplings and hose clamps to join drain pipes that continued to leak (see picture). Jon ran off the job, never returned, and was subsequently fired after not returning several calls and text messages. DON'T HIRE THIS COMPANY!!! HORRIBLE!!!!

Mary M.

One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was """"jerry-rigged"""". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

Brandy S.

We had an amazing experience with this company. Our shower valve broke on us and at 9pm I researched plumbers on the Facebook group Delray Raw. This company came highly recommended. I messaged them and got an immediate personalized response from the owner and set up a time the next morning for someone to come to the house. A plumber was at my house early and had the parts replaced and my shower working within an hour! We will definitely use this company again! Responsive, communicative and affordable!

Nick E.

We called when our kitchen faucet knob broke off which caused water shooting to the ceiling and water running under the sink. Paul was there within 30 minutes and fixed it for me. He had to repair and install all new valves in the kitchen and at the main shut off. He was fantastic. The faucet is fantastic. Life is fantastic.

Fred S.

They do mediocre job and refuse to fix their mistakes. They recipe my house now I am having problet's because they didn't strapped the pipes wouldn't recommend.

Jerry P.

If i could leave less then 1 star I would. Not only did the guy show up and just randomly throw out numbers regarding the cost. Started at $275 to fix a clog in my shower, like crazy. When I said leave the price continued to drop. Since I was leaving town the next day I agreed the rip off price of $125 and would have left it at that. However, this guy instead of clearing the clog just pushed it enough so although now my shower drains all the toilets in the house continually get clogged, which I know is related to the original clog because he explained they are all connected. Shameful, thieves Stay away

Diane R.

I highly recommend this company. Amador did an amazing job. Very knowledgeable and patient. We will definitely request him should we need plumbing services in the future!

Glynn S.

I called First Response since I had a good experience with them several years ago. This time I need a kitchen faucet and garbage disposal installed. I called and reviewed what work I needed and then scheduled a time for the work to be done. Paul arrived on time and after reviewing what needed to be done discussed the estimate which I approved. After starting the installation Paul noticed that the faucet would not fit into the opening in the countertop. Paul went to Home Depot searched for a faucet that would fit, text me the information and purchased the faucet and added the cost to my estimate. Paul was very neat, professional and quick. The entire event probably only took a few hours. It's nice to have service companies like First Response vs the ones who really shouldn't be in business. First Response is a 5 star company.