First Class Water Heaters

Nanci G.

We had a problem with our sink next to our washing machine. It wasn't draining, so our garage was flooded. We went through our home warranty company and they connected us with First Class Water Heaters. Trejon Edwards came out the next day and fixed the problem almost immediately! He then let us know that our water heater was at the end of it's life. We just got the ok to have it replaced and First Class Water Heaters will be the company on that, also! Great Company and excellent customer service!!!!

Mario B.

Our experience with First Class Water Heaters was AMAZING thanks to Trey! We needed to replace our old water heater and we were referred to this company by a coworker. Trey came out to give us an estimate and went above and beyond to help us! He was honest, kind, patient, informative, and didn't hesitate to jump in when we needed help. In addition to his own job, Trey did work for us that a damage restoration company was supposed to do and didn't. Thanks to him we were able to have running water in the two weeks it took us to fix some surrounding drywall. He was punctual always, giving 110%. Communication with him was always clear, responded quickly even when the main office wasn't open. How awesome is that?! My family cannot say enough good things about this hardworking young man!! Guys like Trey are few and fare between. Honestly he deserves a promotion! He made difficult situation so much less stressful. If you want a job well done call this company and ask for Trey! You won't regret it!

Ajay S.

Our water heater was leaking and we got referred to First Class Water Heater by our home warranty. Their service was good, the scheduling was bit late but the installer Trejon was excellent and explained all the parts.

I highly recommend Trejon for all any plumber related activities.

Dean R.

Definitely first class service, and they responded quicklyl. We reported that our water heater was leaking on the weekend. Tre (Trejon) came out on Monday to assess what was needed, and they got our home insurance approved right away. By Wednesday Tre replaced it with a brand new water heater. Very impressed with FCWH and would recommend them to anyone.

Shout out to Tre for walking me through the work needed, explaining how the new water heater works, and how to make the water heater last longer with the hard water we have here in Brentwood.

D E.

Let me get the positives out of the way first. They showed up when they said they would. They completed the work in a relatively prompt manner. They were friendly. The new water heater appears to be functioning in the manner in which it should.

What triggers the negative review are the following:

This company was offered to us in conjunction with our home warranty insurance provider. We had no prior experience with them in the past. In making the decision as to whether to ""cash out"" from the insurance company versus using the offered service provider, we went with this company only because we didn't believe we would be given actual costs to replace our water heater. Based upon our research, we were expecting the
uncovered costs to be relatively minimal as these included necessary updates due to City/County building regulations. In fact, after agreeing to the insurance company coverage, we were told the the expected ""additional costs"" would be nearly as much as the cost to obtain a private plumbing service (e.g more than $1,500.00) and after repetitive requests we finally obtained a proposed list of necessary updates. The replacement water heater offered was reported to be one of their standard models and the price listed was consistent with the cost located online. It was not an upgrade as we had a very good quality water Heater before (Hoyt) which had lasted since the late 80's!

In fact, many of the listed additional expenses were not provided or, would have been included with any standard installation of a water heater as the items ""come in the package"" - e.g. water heater safety strap which was charged as an additional cost at $100.

An installation of a water heater requires a permit according to the information this contractor provided. They charged $200. According to the County, this can be obtained (and is recommended by the County due to Covid issues) by the contractor online. There is a fee listed at $75.00.

The company added in a cost for a ""stand"" to raise the water heater off of the floor, $115.00. The stand and structure already in existence, which held the defective water heater as well as our furnace, required no modifications and was in excellent repair. They did nothing to modify it.

The drain pan was another charge which is not an upgrade and not required according to the County website. It is available at Home Depot at approximately $17.00. The company charged us $175.00.

The T & P drain was not provided as they utilized existing drainage. They charged us $150.00.

The flue to vent the water heater was an additional charge of $150.00, yet First Class Water Heaters did not provide this item as they were able to utilize the existing materials and flue currently in place.

These were all charges, in our opinion, which were bogus and unnecessary. This company obviously figured they could obtain duplicate payment for the service from the insured (us), as the insurance company would have denied the costs as duplicative.

We have yet to receive the permit or the inspection from the County which will be necessary to ensure the installation was done according to Code, as well as to verify the licensed installation to any potential purchaser of our home in the future.

Prior to departure, I was given no other instructions as to concerns, issues to expect, or information regarding the water heater (pilot light instructions, control settings, advisories or maintenance schedule, etc.). I was told merely that I should vent the system by opening the tub spigot first. There was no reference to any more than a single tub or any order. There was no discussion concerning the potential for rusty water to be noticed or any potential health risk; how long to flush the lines, etc. Indeed, there was a great deal of rust colored water which subsequently came from several tub and sink locations, and required a significant amount of flushing before it finally cleared.

Prior to departing, instead of removing the construction debris from the defective water heater, Jayme dumped the waste materials into our Green Waste canister, which I didn't notice immediately as he had asked me to turn the water on to the house again. He should have done this himself, however this allowed him the opportunity to dump the debris while I was gone for a few minutes. Very unprofessional as well as unethical. Everyone knows the green trash buckets are for Green garbage, especially as there is a sticker on the top indicating what is allowed in that bucket. I had to remove this trash from the Green Canister and attempt to fit it in our landfill (Black) bucket. It did not fit, and had to be divided over two pick-up periods.

Based upon these issues, we cannot recommend this company as their behavior and seeming dishonesty in double charges, and lack of forthright professional communication made our experience substantially less than ideal.

Enough said. The same information will be communicated to the insurance company.

Amiryousef D.

They didn't respond on time so switched vendor. That's what happens when you are in emergency with Guests with no hot water.

Willis G.

Zenus Walters quickly responded to our water heater replacement. A difficult job on a water heater in a crowded space. Five stars for sure.

Jackie H.

Tre Edward's was there before my appointment time. He was so quick and efficient. I was so impressed. My sink was totally clogged and he told me everything I needed to know. Thank you so much!

Christian M.

Jayme Perez from First Class Water Heaters was professional, respectful, efficient, and transparent. I would definitely recommend him to anyone needing service work. My water heater was leaking and needed to be replaced. He made the process simple and he was very efficient in doing his work and answering my questions.

Again, great work and would absolutely recommend Jayme!


Thanks!

Nicole M.

Eli at First Class water heaters is knowledgeable, efficient, and personable. I am very pleased with the work he and his helper did. Every step from the first phone contact with the company to signing the final receipt was very professional. I highly recommend these guys.