First Class Mechanical

Linda B.

Very professional, pleasant, and always on time!
They replaced an old heat pump for a commercial property- did a great job! Very happy and it runs great.
Cory and his assistant were there today tending to some needed plumbing repairs- again- great job, professional, and timely.
Always available and supportive during off hours too.....thanks for your assistance!

Mary P.

Our well pump lost pressure this morning and to their credit, First Class Mechanical was able to come out on the same day and fix the problem. However, for less than an hour's work and no parts replaced (all they did was splice a broken wire), we were charged over $600. When I found out what my husband paid them, I felt sick. This is an outrageous price. It was a Saturday morning, not Christmas Day. The labor rate shouldn't be this high. I will make sure to avoid this company in the future.

Frank B.

A little over 1 year ago First Class Mechanical replaced my well pressure tank. The work was done well and on time. lt turned out the tank i was sold was defective and needed to be replaced. The tank was covered under a 7 year warranty so I was not charged for the tank. However, the 1 year labor warranty had expired. I expected to pay a reasonable fee for the labor. I was charged $550 for 1 hour of labor to replace the tank First Class originally sold me that was defective.
I will not use First Mechanical again and will discourage others from using their service based on their fees. I was sold a defective piece of equipment and charged twice to install it.

Ty C.

I've done business with this plumbing company since we bought our home over 4 years ago. I've never been disappointed. Gary usually is the one who comes to our house and does whatever needs to get worked on. He is awesome, knowledgeable, honest and he always goes above and beyond. We've never had to look for another plumbing company, because they never disappoint.

F O.

I am VERY DISAPPOINTED with the service I received, or rather, didn't receive.
I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees.
This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services. As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional. My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.

The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.

They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.

I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.

So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees.

This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.

I can't review the actual plumbing work since we will not be using their services. As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional. My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.

Stephen B.

My water heater tank cracked one morning while I was standing in the kitchen. After shutting off the water I looked for a plumbing company in my area. I called First Class Mechanical to get an estimate for replacing the water heater. One of their first questions was to get the serial number of the unit so they could investigate if there was a current warranty on the unit. Since there was, they offered to handle all the warranty paperwork for both the old and new units. Their customer focus along with the reasonable price they quoted for the labor prodded me to award them the work. A crew was on site 3 hours later with the new unit and completed installation within 90 minutes. They also proactively replaced the inlet and outlet pipes to the heater to prevent future issues. Based on their customer service and pricing, I intend to prevail upon their services whenever a plumbing issue arises at my home.

Steven M.

I paid 1200 dollars to have pipes redone under the kitchen sink. Having problems with the pipes again. New plumber said it was done incorrectly. Will have to spend another 1000 dollars to do over. New plumber said the pipe should have been a 2 inch instead of a 1 and a half. Whole system backing up and will cost me plenty to do over

Anastasia O.

We had a water emergency, came home from vacation to a broken well pump and no water. Derek came out on a Sunday morning and fixed it quickly and we were back in business. Thank you!

Karen C.

I called with a plumbing emergency. I was given an appointment that day. They arrived within the time frame given and were able to address my problem. My concern was they didn't ask if I wanted them to wear masks and they did not use shoe covers. Otherwise I am very pleased with the service provided and will use them again.

Peter M.

Our experience was great. We had a kitchen faucet installed and some pipes replaced under the kitchen sink. Gary, our tech, was efficient and professional. He did an outstanding job and was very personable. Thanks Gary and First Class Mechanical. Would definitely recommend!