First Class Mechanical

Tom B.

I received an estimate from a large local mechanical company to replace my HVAC system and hot water heater. I had heard about 1st Class Mechanical through a friend and decided to give them a call. The estimate from them was considerably lower and the proposed equipment was top notch. They were out in less than a week, completed the install in a day, their service techs were expert and friendly, and payment was easy. I would highly recommend anyone considering a new system to give them a call.

Al W.

First Class is always prompt. Joe is outstanding in his work ethic. Explains in detail what he is going to do. I always call First Class for all my plumbing issues.

Arkadiy R.

Worst service ever.
They did original installation of gas furnace on Tuesday 12/11/18
Total price was $2,789.00. Labor part $700.00.
On invoice labor time was 4 hours for two technicians, total labor 8 hours, or $87.50 per hour, which is what normally charged per technician in hour.
Pilot light stopped working few hours after installation.
Now, Wednesday, 12/12/18 had to leave work at 10:30 am, to meet thire technicians. They left around 2 pm.
Pilot light stopped working few hours after they left.
On Thursday, 12/13/18 had to leave work at 11:30 am, technicians arrived at 1:30pm left at 6 pm with the same result.
Friday, 12/14/18 technicians arrived at 8 am left at 3 pm.
If job was done correctly in first place that would be the end of the story, although, total time lost by customer in three days thereafter was 17 hours, basically largest part of her work week was wasted. 3 days. Beside financial losses it added ocurrances to customer's job performance and most likely will negatively affect next evaluation and next raise.
Now let's do the math. Customers time should be valued less then rate that they are charging for their technicians. $87.50x17=$1,487.50.
All I asked them was--$700.00 for original labor charges.
All of the above makes sense and we are being pretty reasonable in this matter.
Although, company refused to communicate after that.
I have no problem contacting attorney general consumer affairs division or better business burau, but this matter has to be resolved. Companies like this should not allowed to be in business.

Jack S.

I called to get a generator and water run to my barn. Both were done on time and under budget. I have used them for several projects since. Kitchen remodel. Heat issues. Does not seem to matter why I call they are always prompt, professional and priced right.


I have recommended them to several friends and have heard rave reviews from everyone that uses First Class.

Phil C.

I have had them here many times over the last several years. Hot water heater, water softener, water filter, well pump, shower installation, and a few other things that needed replacement.
They get the job done right and the price is fair.

William B.

The appointment was between 9and 12,after waiting I called at 11:45,somebody should have called me as soon as possible. Of course I was nice what do you expect me to be mean.This is one Company I will never use

Jennifer T.

First Class Mechanical, the company our home warranty company sent to our house, came out to replace our well pump. The technicians mentioned that our well water was notably dirty before leaving. That evening, when we turned on a faucet and flushed a toilet for the first time, we were shocked to see water that resembled mud and was the color of mustard coming out of all of our faucets and toilets. We did some quick research and decided to run a hose from where the well water enters our house to the backyard and run it for a few hours.

I called First Class Mechanical Friday morning to ask if having muddy mustard colored water is normal after replacing a well. The lady who answered the phone called the technician and told me that he said we should call our water filtration company because our filtration system must be broken. Knowing that our filtration was working and we had clear water up until the moment our well pump was replaced, I made a call to our water filtration company and another well company. Both asked me if the well was flushed ""over the top"" after the well pump was replaced to get rid of all the silt/dirt that is typically stirred up with a well motor replacement. I observed most of the repair and I did not see anything that looked like flushing the well, and there was no water in the grass around the well, so I called First Class Mechanical back to ask. They had the technician call me back.

I asked the technician if they did an over the top flush of our well before leaving. He said they did not. I asked if they normally do it. After some prompting, they said they usually do it for 15 minutes to 45 minutes. He reminded me that our well water was particularly dirty and it ""probably wouldn't have made a difference.""

If our well water was particularly dirty, why wouldn't they have done a longer flush than normal, 45 minute to an hour, instead of skipping it all together? And more bothersome, if they chose not to flush it themselves, why didn't they tell me to run a hose from our basement where the water comes in to the backyard before leaving? And tell us not to plan on using any water for days? And tell us to expect mud to essentially come from our faucets and toilets?

We did not have usable water for over a week and are still waiting for the other shoe to drop in terms of appliances that were filled with mud. Our warranty company had to pay to have a plumber come to our house for 8 hours and flush our water heater, all toilet tanks and any other appliances that use water. They also paid for our water filtration company to inspect our unit.

Run, don't walk away from First Class Mechanical. Call someone else. Anyone else. They never called me or apologized for the chaos that resulted from their laziness. Definitely not first class, or even second or third class.

Sabrina C.

I had an excellent experience. Jay Athas came to service our home on behalf of Carroll County Bureau of Utilities. Jay was very prompt, knowledgeable, friendly, courteous, conscientious and kept a very clean job site. I would recommend First Class Mechanical and would request Jay!!!

Ann C.

We have used First Class Mechanical for the past 11 years for plumbing (extending outside lines, dealing with frozen pipes, replacing worn out water heater and well pump) to electrical (hook up for a convection stove) to the installation of a generator.

Always great to work with - and responsive - as in last Friday night when we had no water, First Class Mechanical showed up, it was dark and they worked until they figured out what was wrong - our 19 year old well pump was worn out.

Its great to have a company we can rely on. We are so appreciative of the friendly staff and quick response.

Tom W.

They were first at my home to replace the well pump. Fast, thorough and priced well so...
When I needed a couple commercial ice makers and a commercial kegerator repaired I called
Although it took 2 visits for correct parts, all is well.
Very professional and fast.