Fenwick Home Services

ScubaSteve L.

First off why would anyone pay $115 to have someone come out and provide a quote? We've tried three others and not one of them has charged to come out and give a quote. That's part of the process when it comes to gaining jobs as a business. That made me curious. So I got on Yelp to read about other peoples experiences. The business manager answering the Yelp reviews seems to have the customer service skills of a toddler. After reading for a while I don't trust this company at all. I work in construction and it's not hard to see the red flags with this company.

Melanie B.

Great company! Professional, prompt and courteous. I appreciate the same technician coming out to assess something after just having it serviced a month or 2 ago. Love the text when a tech is on their way!

Kimberly A.

Cory was great to work with. He is an awesome listener and communicator about what was wrong and what he did to fix the issues. Thanks so much Cory!

Michele S.

Fenwick's service team is excellent. Their website is easy to use to schedule service and when you do have to call, everyone is pleasant and knowledgeable. The work crews have all been very polite and considerate and genuinely want to get your services done right, rapidly, and to your satisfaction. My A/C unit finally became more expensive to keep repairing than to replace. I was scheduled very quickly...we all know FL without A/C in August is awful. The guys couldn't have been more prompt or diligent in getting everything removed and then installed. Excellent experience all around.

Atlanta G.

Pipes in our 20 year old house ruptured and died. After calling five plumbers for an estimate we discovered that everyone was $300 of each other. Master plumber Jimmy and his helpers did a great job. He was polite, friendly and got the job done. We will call again.

Christine G.

Told the cost for an estimate but then when scheduling the """"appointment"""" was told of an additional $20 gas fee. Eventually canceled the appointment. Am using another company that provides free estimates.

Ashley N.

I've used fenwick for years as they were always a local company with great service and care for their customers. However it now appears that is no longer the case. The """"plumber"""" they sent out (Donald) was less knowledgeable than what I learned in a 10 minute YouTube video and didn't was not confident that he was equipped with the skills or knowledge to complete the job. I called the main line and asked to speak to a supervisor, the receptionist took down my information and assured me that someone would call me and was unable to give me a direct contact or email for someone in a leadership position that I could reach out to address my concern. I received a call back 3 days later, I immediately returned the call but the person in the office had no idea what I why I was calling or who the person was that called me. She again requested my info and said someone would be in touch. I explained they already had that information and if they could give me the direct line to the person who contacted me, which she was unable to provide. Long story short, they no longer handle customers complaints in house and have contracted to a 3rd party vendor named """"Horizon Services"""" to handle these issues. It's not very personable, and seems rather shady that there is no contact info that can be provided for a supervisor, manager or higher up. Save yourself the hassle and call a truly locally owned and operated plumber. Would no longer recommend using Fenwick for anything.

Sarah H.

Buyer beware. Learn from me...Ask questions first, before hiring! Fenwick Plumbing Pro's and Cons Pros: 1) Easy access to online appointment making. Fancy website. 2) Good follow-up with the office on confirmation of appointment 3) plumber came within the 4 hour time period Cons: 1) Plumber did not discuss scope of work or what prices would be up front. 2) Got HUGE bill and was told itemized bill would be sent from the office. (paperless because of covid) I paid the bill not knowing what I was paying for. When I confronted plumber on why so expensive, he said labor rate was over $200.00 a hour and then on top of that the basic shower head, cartridge valve and tub filler, but would not itemize costs. I guess its really my fault for not doing my homework and asking about hourly rate, but in all fairness, never had to do that. Spoke with the office a week later and they contradicted what the Plumber said about Hourly rate. but getting a bill for $518.00 for a job that should have been at the most $250.00...maybe $275.00, there is no doubt that their rate is above $200.00 an hour. When I did finally receive the invoice, it was still not itemized. Just all lumped into one sum. Fenwick ended up crediting me $100.00 which was nice of them. So all I can say is if you do hire them, just ask questions head of time. do your due diligence.

Lori C.

Very good overall service. Called them from IL on a Friday to service my tenants toilets and sink in Jax and they went out next day, were on time and very couteous to my tenants. He fixed all the issues in a reasonable amount of time an called me to follow-up after completion. I requested a copy of the invoice to be emailed since I was out of state and it was received promptly. Highly recommend!! Side note: I found them on this site from reading prior reviews.

Mark H.

Easy to get an appt. Filled out online request late one evening and had two emails within the hour stating one directly from an individual providing a phone number if it is an emergency. Our repair was not urgent. I received a phone call the next morning, set up the apt for the next day. The tech Travis showed up on time, was very friendly and very efficient. The repair cost half the amt expected.