Fenwick Home Services

Gerald G.

We had plumbing issues that started on Friday Night of Memorial Day Weekend. We called Fenwick and we're told that they could send someone out on Monday and it would be $99 to clear the drain and $99 to run a camera (if needed). Fenwick employee Tim A. arrived on Monday at the appointed time. He came into the house and was very condescending to to my wife. With out doing anything, he said it was not a clogged drain, and that there was no way it would be $99 to fix, he also said that our front bush would have to be removed before he could use the drain clean out machine. He walking around the house and was looking in rooms (including my daughter's room) which had nothing to do with the issue. By the time he was done with the estimate of cost, He was nickel and diming everything, with each thing costing a few hundred dollars, and climbing on the roof was over $600 dollars. It was very obvious he didn't want to be here, so my wife sent him packing. My wife called Fenwick and was told a manager would call back, but no one ever called. There is no customer service in this company. We contacted Mr Rooter instead and a very nice guy fixed our clogged drain and cleaned everything for under $300. I can not recommend Fenwick, and definitely think Tim is not a person I would what representing my company.

Kelly M.

I'm recommending this company in St.Augustine, based solely on on employee. Michael Underwood. If you use this company, request Michael Underwood. He's very professional, very knowledgeable, works hard and is customer oriented! I only ask for him when I need a plumber!! Very trustworthy. Knows his stuff! Highly recommend

Brian P.

Called them to run gas to my whole house generator. They sent someone the very next day for an estimate. Agreed on the price and was scheduled for the following day. I received a text prior to the tech showing up with his picture. They completed the work. It's a very professional installation and I think the price was very fair considering the amount of work required. I would not hesitate to call them again.

Bennie S.

Hot water heater needed to be replaced. Fenwick arrived ahead of time. Inspection of old system was completed and rep explained the details on the new system. Rep was very knowledgeable and installation was efficient. In essence Fenwick check all the boxes for me. Highly recommend their service.

Jax S.

Told the cost for an estimate but then when scheduling the """"appointment"""" was told of an additional $20 gas fee. Eventually canceled the appointment. Am using another company that provides free estimates.

Athena B.

Unfortunately we needed an emergency plumber. At first I felt completely lost and didn't know who to call so I just started calling the top 10 plumbers on yelp, of which Fenwick happens to be one. The receptionist was extremely helpful and set up an appt for 10-2pm time frame. Our plumbers arrived at 12:30pm which I was very happy with. We had Robert and Chris, they were fantastic! They were knowledgeable and very kind. They showed us how to fix the issue if it ever were to happen again! They were very thorough and respectful of our home. Thanks Robert and Chris, we appreciate you and all your help.

Kyra W.

I definitely would not recommend Fenwick. We called for an issue with not enough cold air coming out of the vents with the ac on. The technician came out and after 10/15 minutes he told us we need an entire new system because the coils were frozen and there was absolutely no way to fix it. He said he could try to add some coolant but it would be $1000 because our system is to old. As soon as he left I started calling around and I also called family members who currently work for hvac systems and used to. They all told me I do not need a new system that I needed to change the filter and wait for the ice too melt . We also found a clog on the pipe. So once we cleaned all of the out and changed the filter again the problem was fixed and we haven't had any issues . Even a Google search had the same information but I did not know the coils were frozen otherwise I would've never called them. The person that came for the tune up back on November told us to change the filter every 6 months . Which turns out because we have an older house it should be every 30 days! My wife and I are new/first time home owners so we really didn't know alot and they definitely tried to take advantage of that. We paid them a fee to come out and basically do nothing and that's so frustrating. Save your time and money and go elsewhere.

Michael D.

Two stars for the professionalism and knowledge of service tech. Fenwick was prompt and responsive when calling to schedule. In that aspect they are great. Unfortunately thier prices are ridiculously high. 2100 00 dollars for a 40 gallon low boy tank water heater. I can buy one at lowes for 850 dollars (and it is a 48 gallon). Assuming this cost for their tank, this leaves around 1200 00 dollars for the install (and remember they will be getting the tank for less than retail so 1400 to 1500 dollars is more likely for installation). This is a straight forward install, pipes are there, electric is there. Old tank is removed. Honestly this is a 30 minute job from start to finish at best, more like 15 for a pro. Remember, the customer also pays the fuel surcharge to get them there. How can you honestly charge that much for install of a water tank? It is just wrong. I understand that most people do not know how to do this ,therefore you can take advantage of them, but to charge that much is just kind of criminal and seems excessive and predatory. Yes, I know they can charge what they want and so on and so forth. But, outside of the customer service I would find another company to use, cause in all reality, it should cost, at most, half the cost of the water tank price for install. So, a 850 dollar water tank should cost 425 for install, at best. Especially since the customer pays the fuel charge as well. I have had no work done by them, so I cannot speak to workmanship, but at those prices I would image everything they do is done to perfection!

Brent M.

Called late last night with a cooling issue and they were able to get me in for an appointment this morning, which was appreciated. They communicated when the tech was enroute, which is very welcome when you're balancing 5 other things at home. Mike Rogers came out, quickly diagnosed and fixed the issue. The price was right, the service fast and I will definitely be coming to them first for any HVAC or plumbing needs! As an aside, if I was grading them on their evening calltaker, which I'm going to assume is a third party, but perhaps not... 2 stars. The guy was very passive aggressive and unpleasant. One of several examples was after reciting his lengthy covid question I responded, """"no covid"""". He snarkily informed me that, """"its a yes or no question."""" That's exactly the kind of crap no one needs to hear when its hot at 2200 hours and you're trying to give a company money. But where it counts, service and price, they did great.

Bill B.

Alex was extremely helpful getting old gas lines replaced and new appliances roughed in our 1929 house completely roughed in and tied in our new new kitchen as well as new Laundry room and Fireplace.