Fenwick Home Services

Jean E.

I reached out on Yelp for a plumber as water was overflowing on my washing machine drain . Last Saturday I was contacted by this company and they sent someone out, I fully expected to pay emergency rates. 2 people showed up and went on the roof to try to unclog the drain. They said they could not and needed to have a camera to find the problem to make a long story short after over $1100 and 2 large chunks of wall missing plus a 6 inch gash in my bathroom wall, I did laundry yesterday and I STILL have the same problem! Water coming from drain all over the floor. I call and some snappy lady said I would have to pay after hours rates and could not get anyone there til after 5. What the hell??? Almost 1500 later and I have the same problem I started with but now have walls ruined???? They did replace some pipes but still have the water that is ruining my floor as I am unable to move the machine. And guess what!! No one ever showed up yesterday, I waited until 1030. Might I throw in I am a single woman and a Sr citizen and can't help think this is why they took advantage of the situation. June 30 - after speaking with Mr Bill Fenwick,after discussing what happened and did not happen to verify the original repair, he did send people out to fix the original problem of the washing machine discharge issue. He also send a person to fix the holes in the walls and came back twice to sand them. I am satisfied with the outcome and I will probably use them again when I run into plumbing problems. Any one can make mistakes but a good company will correct them without compounding charges. I am changing to 5 stars

Laura W.

The commercials are awful (sorry to say), but the company itself is wonderful. We bought a new dishwasher that Best Buy was going to install, but couldn't because the plumbing """"stuck out too far"""". Bill Fenwick came to fix that AND got on our roof to fix the sink that wouldn't drain. The guys that came out were wonderful and put up with our sense of humor.

Becca M.

I have never had a bad experience with Bill Fenwick. Bought a home with quite a few plumbing issues. I used a few (not named here) plumbers who were either WAY overpriced or exhibited poor customer service. The three times I've called, the dispatch has been incredibly helpful, the plumbers have been willing to go ABOVE their job to help me prevent future issues, and their prices are much lower than I've paid. I paid $111 to fix a pipe clog. With another provider, i paid over $200. Just sayin

John S.

Plumbing had been neglected for a long time. We needed somebody to come in and resolve a bunch of issues. We got 3 quotes from various plumbers. We accepted the middle quote and the guy never showed up and never returned a call. Decided to go with Fenwick - their quote was just a little bit higher (approx 10%) but we needed the work done. They were very professional and on time. The job was more complicated than we thought and required several more trips by the plumber. They stood by their original quote, and we probably ended up saving money because of that. And we saved time, and they were nice to deal with. My old plumber wanted us to wait 2-3 weeks, my second choice never showed. Fenwick is now my first choice for any future jobs.

Cathy M.

After using another plumbing company for years, we called Fenwick Plumbing for a second opinion on our outside sewer pipe. Boy, am I glad we did!! Our former plumber said our pipe had collapsed & needed to be replaced. Fenwick came out, scoped the pipe & made the needed repairs. Our pipe wasn't collapsed at all. Lester & Charlie were on time, professional, polite & funny. Great office staff as well. Calling to let us know they plumbers were on the way & answering questions we had beforehand. The price was VERY reasonable. We now have a new plumbing company should we ever need it.

Matt J.

I know most people are scriptural about repairmen and you almost always have a feeling like you are somehow going to get ripped off, but Bill Fenwick went above and beyond to make my money feel worth it. I needed a water heater replaced and called to see when the plumber would be able to come replace it. The young lady I spoke to was very nice and knew her stuff when I explained my situation to her. We set the appointment for the next day. The plumber actually came early and was easy to talk to. He informed me about what was wrong and what he was doing the whole time he was there. When I talked to the younger lady on the phone I was offered a deal of some sort, but the next day Bill Fenwick himself (hopefully not a paid actor) called and said that they would not be able to honor it. I wasn't let down because the lady did say it might not go through, but at least she tried. Anyways the plumber did a good job and the price was fair. I would recommend that if you need a plumber for a heavy duty job then give these guys a call.

Jonatan V.

We have a Miele Futura diamond dishwasher. Because we moved from Orlando to Jacksonville the Miele company concierge service will not install it again, so we choose this company to haul the old unit and install ours - phone service people were excellent getting us a requested date and were kind - installers were on time as scheduled. - the unit got well installed and its working great Will definitely call them again if needed.

Theresa P.

We spent almost $50,000 on a complete gut remodel of our master bathroom which was 35 years old and had wallpaper instead of tile !! It was a mess and unfortunately learned that we should NEVER have used a plumbing company as a bathroom remodel company !!! They also did NOT use high end products only charged us a HIGH END PRICE !! Only a few years later we are REGULARLY finding out just how many low end short cuts and substandard materials they used !! We waited years !! To actually remodel our bathroom .... raising 4 children was our priority ! It has been an utter disappointment we are still paying for as we financed the remodel with a home equity loan !!! On a fair note.... Fenwick plumbing DOES offer good """"plumbing """" services.... but they are clearly NOT qualified for bathroom remodels !!!

Angie V.

After calling numerous plumbing companies to repair an emergency leak to our main water pipe to our well, no one was available, not even the """"so called"""" emergency 24/7 plumbing companies. Once we found Bill Fenwick plumbing they were here within an hour of the call and stayed until 10:00 PM to get the job done. Great example of professional quality service!

JoAnn A.

More great work today. I had no hot water today and they rebuilt my hot water heater and did a great job. It was very affordable.