Fenwick Home Services

Jeff J.

I called for a clogged kitchen sink. Jimmy C. The plumber showed up and was outstanding. He was very thorough; explaining what and why he was doing. Very courteous and clean. He also improved my drain piping. I will recommend BF plumbing to anyone especially Jimmy C. My wife was even impressed

Michelle T.

Very professional and took less than 30 mins to complete. Called, set an appointment and were here at my convenience-will definitely call for all my plumbing concerns going forward

Michael P.

Just want to give you a fair warning that if you call this company for service they are very quick to respond with a price that will have your head spinning once your handed the bill. The only place I've ever dealt with when nothing is itemized and when I called into challenge the $393 labor and the $309 equipment I was basically given the speech where they justify all charges and attempt to make you feel like you got a bargain. Even grocery stores itemized purchases but not these folks and everything is based on their systems which make no sense/CENTS at all. Shower still leaks so I want to thank them for allowing me the opportunity to call another plumbing company to come fix what did not leak prior to them entering into my home. Although they may have a pretty good reputation in the city of Jacksonville I will share with you that I will never use these folks again. Not telling you what you should or shouldn't do when it comes to plumbing but please just make sure that you bring your wallet and are willing to pay for services rendered without any itemized bill or chance to challenge without listening to somebody tell you that the charges were justified and you basically got a deal. I have a deal... Call another plumbing company. I have attached my bill for your review so you can see the charges listed but no itemized bill....

Tim M.

Called Bill Fenwick Plumbing to replace a water shutoff valve that was not operating properly. The technician showed up on time, quickly diagnosed the issue, and repaired the value. Not to mention this was a Saturday morning. Definitely will use this company in the future.

Bill N.

We moved into the house 2 weeks ago. We have been Presented with a number of challenges associated with owning an older home. When the need for a plumbing repair was needed I recalled the distinct commercial for Bill Fenwick. I gave them a call, I was told that I was just outside of the service area but they were willing to make the travel and evaluate the issue. In my industry, I am called to evaluate a problem with a piece of equipment, once the repair are determined I submit a repair quote to the Owner or maintenance repair manager. It is then and only then when the approval is given for the repair do I facilitate the need. In my case, I had 4 other companies waiting to provide a quote for the repair I needed. It was the alarming phone call I received from one of the other plumbers waiting to evaluate my concern that caused concern. I was read the riot act by the waiting company stating I should have called them to cancel the service call if I elected someone to conduct the repair. As you can imagine this caught me off guard as I didn't give authorization to have the repairs done. Well unfortunately 1 1/2 hours elapsed and an invoice was given to me for an exuberant amount. $650 to resolve a leak under the sink. My complaint submitted and I waited 3 days for a response. I called back and wanted to speak to someone regarding my experience. Low and behold the sound of the voice was recognized from the commercials, Mr Fenwick and I spoke he advised That there was a calculated error in the prices and a refund (small) was issued. I was grateful for the conversation but still not satisfied with how things were handle not the price I paid for the work received. Well 24 hours elapsed and wouldn't you know it, more water leaking from the same area. Licking my wounds from the previous experience, I wasn't ready for another kick in the shorts from this company. a local fella was recommended and this time I got what I expected. A professional evaluation and quote was give within minutes of the service tech being on site. He advised me that the repair was cause by the newly installed components. It was in his opinion that the sweated joint was damaged by the actions of the previous technician. Well that is disappointing I thought but I knew I had to get things repaired regardless. The new repair tech said it would cost me $150.00 to resolve the concern. I immediately approved the quote. The tech was there for 3.5 hours to resolve the issue. I asked """" are you sure that the quote was fair? His reply was """"absolutely and thank you for your service to our country,"""" I didn't even ask for a military discount but it was given out of courtesy because of conversations that were had during the repair process. Mr Fenwick if you read these reviews, understand that the way you are conducting business should change. You got me once out of ignorance to your industry standards. You will not get me ever again. Word of mouth advertising is a great tool, I wish you luck in the future.

Trisha G.

I was very happy to get service the same day as needed. The plumber arrived right on time and worked quickly to resolve my issues. He left the area clean and was very pleasant to work with.

Whitney C.

We needed our hot water heater replaced after I came home yesterday to find it leaking all over the garage floor. I requested an appointment on their website and got a call back within minutes (and this was around 9 o'clock at night!) Tyler came out this afternoon, had a new one delivered and installed (and our old water heater was solar powered so not so cut and dry) all within three hours! It wasn't exactly cheap but when it comes to water inside your home, you want somebody who does the job right the first time! Tyler was very polite and explained everything he was doing throughout the entire process. I won't hesitate to use Bill Fenwick in the future, and recommend them to friends and family as well.

Shannon K.

Jimmy and his associate replaced plumbing in our 3 x 3 condo. Professional, clean and punctual at all times, they made this job as painless as possible. After receiving three bids I knew they were the company to do the job. A great value and service.

Tammy H.

Technicians were very nice. They cracked my toilet tank while doing a minor repair. I know this type of thing can happen. They went and bought a whole new toilet as tank only not available and installed it at no additional charge .Thank you for being very fair in pricing and taking care of your customers

Jacob T.

We had them come out to run a liquid propane line and the guys were downright amazing, punctual, and polite. I was nervous about running a gas line across my entire yard, but the guys assured me nothing would happen and they did a great job routing it around the septic system. Matt, the service manager, communicated clearly and offered a fair quote, by far not the cheapest, but the most professional. My only complaint is they wrote in the proposal they would tie the line into the tank but tied it into an existing line that supplied our Rinnai with propane instead. Matt assured me there would be no affect on the Rinnai, but I wish they offered some sort of credit for the less work. By no means is this a reflection of the guys who came out, but an office issue. Other than that, it was an excellent experience!