Fast Plumbing

Cire D.

I called and spoke with the owner regarding my outside water system spurting out water since 1/1/2018. Now, I have to admit, I know nothing about plumbing, at all! Please follow along closely, because it gets very interesting...

I stated to him the issue as well as provided pictures, upon his request, and let him know I found the main water valve and shut it off, and our home has been w/o water since New Years, yep, that's right! Perfect way to bring in the new year you're thinking, definitely not. So; after sending pics and him telling me what the issue was, he then quoted me $700 to fix it. I was shocked! Now, like I said, I'm no plumber. But, I'm also not a complete idiot either! I knew my unit was above ground, and that it wouldn't require any digging. I didn't share my frustration just yet, because I wanted to do my research first, and find out if that inner feeling of being taken advantage of was correct. And yes, it was! I called around and spoke to a plumbing company to get a idea of the price for parts, and what I found out was astonishing. They informed me, the parts to fix my issue would cost me roughly about $160. So, now I'm really feeling upset at this point. How in the hell could a so called "reputable" company want to charge me over $500 in labor!? I begin to make excuses for them. Like, maybe they use a special type of piping, or tool that's needed that's crazy expensive, and only licensed plumbers can use, pathetic I know smh. Well, readers. That wasn't the case, at all. Keep following me here, it gets worse. A gentleman by the name of Mycal (Michael) showed up and he was very professional, and I can tell he was extremely knowledgeable in his field. I begin to explain to Mycal, if there was a breakdown I can get of parts vs labor before doing any work, so I can see exactly what I'll be paying for. To his defense, it wasn't much he could tell me, being that his boss is a complete scam artist (My words, not his). He politely told me he's unaware of pricing, and his job is to only do to the work. I replied, I respect that. And asked if he could get his boss on the line to re-negotiate this absurd quote. After speaking to his boss, in which I was very surprised the so called "boss" wouldn't want to speak with the customer himself, if that wasn't already a red flag. He begins to tell me, that the same top valve pc I found for $150, they're charging $300, and the labor would be $400. I asked him, how long would he expect to get this job finished. He replied, in about an hour. At that moment, I realized I've been lied to my whole life. Why go to college and work in corporate America?So, for any lawyers that's reading, you're wasting your time and money. Clearly, being a plumber, earning $400/hr is where it's at. So, after hearing this ridiculousness. I politely told him, I'm uninterested and apologized to him, and him only for wasting his time. About 15 mins pass by, and I receive a call from Truit Strickland aka "Lee" yapping off about how I cost him X amount of money, and wasted their time etc...and I'm cheap, and blah blah blah. I replied, have a good day:) that's right, kill em with kindness people. So, if you think that was the worse of it, you're sadly mistaken. I then get a call back from another plumber I left a vm prior, and sent the same pictures, as well as described the same issue. His name is Leonard on behalf of LG Plumbing btw (Stand Up Guy). And what he said next had me fuming! He goes, sir; you don't need to replace your sprinkler valve right now, it can wait, being it's the winter time. I said, excuse me? And he stated, yeah it's only the sprinkler valve. Turns out, all I needed to do was to turn two levers off on my top valve to my sprinkler unit, and I can still have running water to my home; just not to my sprinkler unit. So, Lee (Owner) knew my family didn't have any running water, and wanted to capitalize on my ignorance of plumbing, and to over charge me, on something that wasn't even crucial to begin with. It's sad tbh, that there's good workers out there working for such scam artists! **I advise anyone who is thinking of hiring this company, to do your research first, as well as ask all necessary questions upfront**. Or save the headache and hire someone with a heart and a pulse! On the other hand, thank you Mycal for being polite and professional, and thank you Leonard for not wanting to take advantage of people, and chose to help me vs making a quick buck.

**Update 2/19/2018**
I have been harassed countless times from the owner to recant my review. He's even went to the extreme to threaten me with a SLAPP lawsuit if I didn't. If he would put as much effort on doing the right thing, and treat customers with the respect they deserve vs using all his time on threats and intimidation, I'm certain he'll prosper. There was nothing I wrote that wasn't true. Be aware Yelpers! God bless!

Ryan M.

My biggest complaint is they charged me for a permit that they never pulled with the city. Permits are required, Fast Plumbing will tell you that on the phone, and in my case they tacked on an additional $275. An inspector called me out on it when I had some different work done a few months later, I followed up with the permit department and they confirmed it. When I discovered this I contacted Fast Plumbing and they tried to claim that it was never part of the deal and the proof was that the receipt they provided me wasn't itemized with that specifically listed on it. I finally got them to cover and schedule an inspection to get this all straightened out, but it wasn't easy.

I'd never recommend these guys.

Matthew M.

Very pleased, requested a quote this morning on a broken pipe from a freeze - got a call within minutes, and had someone at my house a couple hours later. The person who came (Mycol) was outstanding, and fixed things up better than new. I was terrified that it'd be impossible to fix 100% but I was clearly wrong, highly recommended.

Kimberly S.

We needed a new water heater installed. We did some research and decided to go go with Fast Plumbing. The service guys, Eric and Juan were prompt, courteous and professional! The installation was very smooth and quick. We are thrilled to have hot water again. We will definitely use Fast Plumbing for any future needs!
Thanks again!

J. S.

I just wanted to comment on a holiday service level that was unexpected- it was indeed fast and fair. Thanks for coming out on a weekend+holiday and resolving our drainage issue. You really made the experience seamless, responded quickly and ensured our Saturday plans remained intact.

I highly recommend Fast Plumbing.

Derek M.

Excellent work! Fast Plumbing sent Eric to my house on Saturday to fix a leaking shower. Eric was very thorough and did a great job! I received the price upfront. This is the service everyone should get. Thank you Fast Plumbing and Eric for the job well done. I recommend Fast Plumbing!

C. Y.

Eric and Kelly came by to replace aging/leaky toilets in my house. They arrived a bit later than expected (about 20 ish minutes not too bad) but worked quickly and cleanly. Eric is also super easy to talk to. Thanks guys!

Also a shout out to the folks (receptionists? admin?) who work the phones - they called me very soon after my Yelp message and that's how they got my business. They also have a sense of pleasant urgency in their demeanor in the followup calls - hence Fast Plumbing I guess!

Charlie P.

Called and talked to person who answered phone, gave direction , contact #. Said he would come out and fixed clogged drain. He gave me prices and options over phone. Never showed up or called to say he was not comming. Called the next day, someone else answered not even apologetics after I explained what happened. Cost me business, money.

Melissa R.

Eric, the plumber who came to my house, was a really nice guy and very competent.
They have sonar, so if you can't find your leak, they have that service (vs. a camera, which, in our experience, is really time consuming). After an initial misunderstanding with the owner, we were taken care of by Fast Plumbing. That says alot about a plumbing service! There are so many con's in this business that when you find one that will stand true to their word and treat the happiness of the customer as the primary goal, then you should trust them.

Jason H.

Sent them a message at 5:00 on Saturday evening . They came out and had a toilet pulled and resealed by 7:00. I'm impressed.