Falcon Plumbing

Tony C.

Highly do not recommend! I had a water leak. Mike showed up with an attitude from the beginning. Charged me $287 to go into crawl space under the house to search for the problem. He did not locate the problem, charged me $287 and left promising they would have an estimate for me to find and repair the leak. They did not even follow up. What a waste of time and money!!!I then called Doctor's Plumbing (786)282-5599. They came out, immediately identified the problem and repaired it.

Hamilton C.

""""VERY BAD SERVICE TECH SCREAMED AT MY WIFE"""" Called for a water leak ($195), technician (Ralph), came in stating that needed to change pumps on toilets $150 I agreed, when he chanced it, said that my toiled on second floor was clogged, said that needed to run the snake I said ok, that was another $150, then when when I was not looking don't know what he did that my shower was not running and started running water he said I need to run a snake from the roof that was another $400, my wife and I told him that was working perfectly fine before he came in, he started yelling at my wife and had to tell him to lower his voice, he kept yelling at my wife saying (you think I broke it, you saying I broke it, I'm doing this for 30 years,), I said just tell me what I owe till now ($697) and leave my house, the next day I called and Lindy (owner or manager), said Im very sorry this happened to you and company will reimburse with $195, you will get a check in approximately 4 to 5 business days that was over 22 days ago. I called today and Lindy said I don't remember what you are saying just called after corona virus is over.

Robert S.

A really well run and honest plumbing company. They were there for me when I was out of town and my wife and two small kids were in need of a plumber due to a large leak in the shower. They showed up quickly... diagnosed the problem and had it repaired in no time at a very fair price. Hats off for an all around wonderful company to knows their stuff.

Barry L.

The good - they were prompt and came out pretty quick The bad - slow drain that had to be snaked from the roof The ugly - $3000 to snake a drain!!!! +++++$100 to go on my roof! Seriously - to run a snake! Save yourselves money and call Roto Rotter

Catalina S.

My mother and I were shopping at Home Depot and an employee from this company (I know he worked for this company bc he was wearing the Falcon plumbing uniform) yelled at my mother a 70 year old woman (while my daughter was in her shopping cart) """"Stop touching my shit!!"""" just because my mother moved his shopping cart so she could pass through the lane. If this is the kind of human being that this company employs I would never ever ever hire this company to do any service for my family or my businesses. I'm infuriated with how he spoke to my mother. He's lucky I was with my children. POS!!!!

Christian A.

Horrible service all through out. I forget his name but the bearded guy. Was absolutely unprofessional with my wife. Do yourself and family a favor and avoid this company altogether. When you quote a price and the finished job comes out $500 more. Then we call back due to issues with work and you can't back up your work with a quick fix. Then insult my wife in the process. You've got a major and now public matter on your hands.

David G.

while unclogging my main drain, they broke the top of my clean out drain. the tech on sight could not figure out how to fix it correctly and his attempted fix broke in a month. office did not want to respond on friday afternoon and said they would call. monday. I have never heard from them again. I had someone else fix the problem.

T H.

Unethical rip-off. Plumber charged my wife $180 for a special flapper because my toilet can't use a universal flapper. It is on amazon for $8. He was at my house for less than 10 minutes. I have left multiple messages for a call back to explain how a 10 minute visit to change a flapper costs $180 but have not received a response. They rip you off and don't have the decency to at least make up an excuse as to why. Certainly will never use them again.

Jennifer S.

I had to download Yelp in order to rate and comment on this business. I wish I could give them a zero star. Customer service is what keeps businesses alive. This company lacks every ounce of it. I scheduled an appointment with their dispatcher. I am an industry professional and I was very specific in describing the scope of work that I wanted to quote at one of my projects. I waited for nearly 3 hours on site, no one called, no one showed. I called them to inquire on the status of their appointment, instead of apologizing for keeping me waiting 3 hours on site, the owner was super rude and annoyed because I was interrupting her and she had to get payroll done. She said she would call me back, yet I heard no response. The following day, I called their office and was disconnected about 8-10 calls. I followed up with an email and again gave a full description for my scope of work and provided the drawings. The only response that I received was that they don't have the manpower to do my job. No apologies for their disregard of my time. My project is a simple renovation, it consisted of installing a new shower pan and new plumbing fixtures in a shower, disconnect and reconnect a vanity and toilet, provide a new water line and drain for a laundry washing machine, and move a kitchen sink 2 feet along the same wall. It's interesting that no one ever bothered to ask what my timeline for this project was. I suppose they're just booked for the next 365 days and that's how they determined that they don't have the manpower to do my job. Or maybe they're just busy doing payroll for the next 365 days...payroll can't be done without jobs to bill so perhaps when the economy slows down they'll think about the importance of customer service.

Madeleine C.

I had used Falcon Plumbing once before and was happy with the service and the price. I used them again for a stopped toilet in my master. It took the gentleman 5-10 minutes from front door out including payment. I was charged 198.00. I called and was told that they had a fixed price. I will not use them again. But the young man who came was very professional and polite.