Falcon Plumbing

Sylvia K.

Highly do not recommend! I had a water leak. Mike showed up with an attitude from the beginning. Charged me $287 to go into crawl space under the house to search for the problem. He did not locate the problem, charged me $287 and left promising they would have an estimate for me to find and repair the leak. They did not even follow up. What a waste of time and money!!!I then called Doctor's Plumbing (786)282-5599. They came out, immediately identified the problem and repaired it.

C C.

The worst owner in customer relations!! Appointments are not followed though!! They don´t care to loss customers and business!! Owner in very high stress manners, very disrespectful!! STAY AWAY!!

Serkan B.

AWFUL AND EXPENSIVE!!!! After reading the positive reviews on Yelp I happily called and made an appt. The receptionist was extremely friendly and I was given an appt for the next day from 8-9am. On the day of the appt. I did not receive a call from the technician until 9am to state he was in traffic and would be late. He did not arrive until 10:30am. After explaining I had 3 leaky faucets and 1 leaky toilet he presented me with an estimate of $850 for all the work. Only $80 of it was for parts, the rest was for labor as he was charging labor for each individual item instead of once for the entire visit. I told him it was way too expensive and was only interested in fixing my leaky toilet for now. He stated he would knock off the $150 charge for the toilet and do everything for $700. I told him it was still way too expensive for such simple work. Needless to say after $150 and an hour's work, the toilet was already leaking the next day. When I called the company to complain they stated they would resend the same technician the following day (again between 8-9am) as it was their error that the toilet was not properly fixed. The day of the second appt he had not arrived by 10:30am. When I called the company, the receptionist apologized stating the technician had a """"family emergency"""" and was supposed to have notified me. When I said he had not, she quickly said she would have him call to see when he could arrive. When the technician called a few minutes later he merely stated """"I'm sorry."""" No explanations for his lack of professionalism. When he finally presented himself at 11:15am, again there was no explanation. I pray he fixes the problem so that I do NOT ever have to use this company again!!!! I don't know if I had the misfortune to have an unprofessional and bad technician but at this point I am unwilling to give this company another chance. Use at your own risk!

Angie S.

Get an estimate before they show up!!!!! Their pricing is astronomical, and if you decide the quote they give you when they get there is too high and don't want to spend that, they charge you $75 just for coming out. Had they let me know how ridiculous their fee was to change a drain I never would have had them come over. So they don't let you know and when you are shocked by the quote they bill you for coming over. I am so angry I actually gave them the $75 since they also never told me if I didn't have the work done I would be charged that amount. Never again!!!!! I feel I was really ripped off and it could have been avoided by being up front with their pricing and policies. If there was a zero star I would give them that. One is too high.

George C.

I would recommend this company. I live down in Homestead and not too many people are willing to travel that far. Thankfully I called Falcon. The service was professional and not rushed. The plumber explained what was wrong and how he was going to fix it. The customer service was great. Thank you Falcon for quickly and efficiently solving the plumbing issue.

Aron D.

Great company to work with. Every time I've called them, they were able to come the same day and even provided a call 30 minutes prior to let me know they were on the way. I did try calling other companies and they cancelled on me, so I was happy that this company has always arrived around the time they estimated. The dispatcher and the plumber were polite and explained things well. They weren't the cheapest, however, they are licensed plumbers so I believed the prices to be fair with that consideration in mind. On different occasions their work required them to make a mess and they did bring in a shop vac to clean up. One time I had a problem with a slow sink drain and they actually took the time to show me how to fix it on my own the next time it happens. I had called them for something else and was pleased that they didn't charge me for the time to fix the slow drain.

Nicholas K.

I had a plumbing problem that I clearly explained before having them come out to fix it. They promised to give me a one year warranty on the job. They said they fixed the issued but three weeks later the same problem occurred. When I called them and referred to the one year warranty that they issued on the receipt they refused to honor it saying it was only parts and labor and does not cover the problem! I am very upset because I paid $850 and never saw a remedy to my issue. When I call back to speak to the manager they never return my call. Horrible, dishonest and fraudulent!!!

Red P.

I appreciated that service provider called ahead for the appointment. Chris was the plumber who was able to identify the type of pipes in my home using a telescopic camera. We were given a jump drive of the images seen. Excellent job! Chris came prepared with a mask and was very safe in his work. Highly recommend this company!

Yoram S.

Absolute horrible service! I have never been treated so poorly before. Wendy from their office didn't even have the decency to call me and work out a misunderstanding I had with the plumber. The plumber, Eric, just called me and refused to show up for his follow up appointment to fix my water heater. I called the office to express my dissatisfaction with their service and was YELLED at by a man. I was in shock! He even had the nerve to throw in my face that they didn't charge me for the initial consult to """"diagnose"""" the problem which wasn't even the right diagnose. That was their choice to not charge me, not mine. Regardless, I thought it says """"free estimates"""" in their information does it not? I don't know how they operate a professional business. It was an absolutely horrible experience and I would give them zero stars if I could. Please don't hire them. There are so many other reliable plumbers in this city that have more respect and consideration for their customers.

Cathleen K.

Horrible service all through out. I forget his name but the bearded guy. Was absolutely unprofessional with my wife. Do yourself and family a favor and avoid this company altogether. When you quote a price and the finished job comes out $500 more. Then we call back due to issues with work and you can't back up your work with a quick fix. Then insult my wife in the process. You've got a major and now public matter on your hands.