F.H. Furr Plumbing, Heating, Cooling & Electrical

S A.

I had F.H. Furr come out to fix problems in two of my bathrooms so why am I seeing their stickers attached to appliances that had nothing to do with the service requested?

Juliana W.

Had FHFhurr for service contract for the last 10 years. Scheduled summer start up inspection and the service tech told us the refrigerant was low. Did not offer to fill that day and told me that if I called later to schedule FH Fhurr would charge a $90 trip fee, but gave me a card with his personal cell number and said to call him directly and he would do it for a better price. Called FH Fhurr about their service techs taking work from them to do on the side and their answer was ""not our problem"" . We had been customers for ten years and their response to a concern is that they did not care and if we wanted to post a complaint online we should just ""go right ahead"". WOW. Ten years, pretty obvious we are no longer customers, but we could not cancel on the phone, must be in writing. I looked past the service techs trying to sell me something every single time they came out, but this was insane. Look elsewhere if you are looking for anytype of customer service.

Melanie A.

FH Furr was able to diagnose and repair a problem with my hot water heater which their competitor was not able to repair in 3 rescheduled appointments.

The technician was very professional and truthful. I was at work, but communicated with him via phone and my child's babysitter who was in the home at the time.

I appreciate the excellent customer service and will do business with them again!

Dennis M.

Well here is a final update, i ended up replacing my whole ac and furnace for half of the price that FH Furr quoted me for. I suggest everyone get a couple quotes fist before making there final decision.

Mary M.

I had my system replaced by FHFurr in 2011, through Home Depot. They were the most expensive quote I got at the time, BUT, they had the best warranty package. Well.... When it's time to use the warranty, I am told it is not valid because I didn't have my yearly system maintenance with an ""approved"" contractor. So, the expensive price I got at the time also required the ADDITIONAL expense of the yearly ""approved"" contractor. BEWARE when considering their prices and packages, there is so much fine print in it, they are not worth the prime pricing. Might as well go with the less expensive option, since you are required to pay ""prime"" yearly maintenance anyway.

Kenny W.

This is a very dishonest company that practice extreme over priced high pressure scare sales tactics and the will create problems in HVAC equipment just to repair problems created by them.

And the ReviewBuzz reviews that they use is a gimmick that they pay ReviewBuzz to get positive reviews to help offset the negative reviews from the real sites like Yelp And Google, the ReviewBuzz only will publish the most positive of reviews..

Trang T.

FH Furr Plumbing, Heating & Air.

I signed up with Home Depot to install my Heat Pump & AC.The guy name Darius Lyvers from FH Furr Plumbing came to my house signed contract. He told me that Trane Unite will have 10 years warranty Parts & Labor. Today the motor is making noise. The Technician from FH Furr came check it. He said the motor need replace. The motor cost $1461.00. But they not under warranty because I not signed up for maintenance. I called Home Depot they tell me call Trance. I called Joe Bamford who is General Manager of FH Furr told me call Trane.

I really frustrated FH Furr and Home Depot both of them taking money then walk away. Why I have to call Trane to resolved the problem.

First I trusted Home Depot for installing. I don't trust small company that why I go with Home Depot. They took money on top of FH Furr and Trane now I have deal with other company for warranty.

Second I frustrated FH Furr send the guy to me signed up the contract. The guy never told me that Trane don't warranty if not signed up maintenance.

Every time FH Furr technician came out check some I have to pay for Dianosgtic $115. They never give me back $115 even I agree to fix it.

I hope everyone can lean this CHEAT from Home Depot and FH Furr before you try do business with them

Hai Nguyen

Ashley C.

RIP.OFF!!!

Where do I begin?? So, I had not one, not two, but THREE different technicians out to look at my water heater that needed replacing. The first tech quoted me one price, replaced the thermocouple and unfortunately is out injured so he couldn't be reached for comment. He suggested getting the heater replaced as it was 11 years old. Fair enough. The second technician came out and began the work on the new heater, only to call me half way through the job and tell me that water was leaking all over my house and he had to get someone else out to help him do the job...a few minutes later, a THIRD technician calls me, tells me that the first two technicians weren't qualified to install this new type of heater that has to meet code for my condominium building. He then proceeds to tell me that they were ""sorry for the misunderstanding"" and this special heater now would be costing me $6,000!!!!! Oh, I should also mention that this was AFTER the heater had been ripped out of the wall so needless to say I had no choice but to have the work done. (I was originally quoted around $3,000). Furious, as you can imagine, I called the service manager who informed me that he ""operates off a profit and could always walk away from the job and put the old, broken unit back in"". What?!?!?! Eventually, he agreed to take off a small discount, arguing that the cost was mostly labor and he was ""losing money"" as it was. My grand total was $4500 ($3200 of that was the unit itself!) And that's not the worst part-My fiancé and I found the water heater online, the EXACT model as it appeared on my bill, for $333. Profit, I understand. I'm in sales. but a markup that high is ABSURD. I will be reporting this to the BBB.

Sasha M.

This is a 2 parter: the people I spoke to who were not technicians and the technician himself.

My AC finally decided to kick the bucket (it is a whopping 25 years old), and my washer has been on the fritz. I live in a condo that I rent from a family member who does not live in the area, and he told me to call and find someone to inspect them.

I went searching for places that serviced both and wasn't having much luck, so I went to FH Furr's web site and up popped a cute little chat window. I spoke to the gentleman (I've discovered they work FOR FH Furr and not at their office). He said he wasn't sure if they repaired washers, but would have someone check and call me back, and was there anything else? I mentioned that my AC was shot and I would like to have it checked the next day if at all possible. (It was about 90 degrees in my house at night and I have pets, so this was really important to me). I had contacted him an hour and a half before the offices closed. He said he would pass my case on to the office and I would hear from someone.

I hoped that that meant within the next 10 minutes, perhaps half an hour? At least before they closed, if I were to be seen the next day at all. By half an hour to closing I had heard nothing back, so I called them directly. I chalked it up to a miscommunication with the chat people, perhaps. The gentleman on the phone asked if I needed someone out that night as an emergency, or if they could call me in the morning. The morning was fine, I said.

They called me early in the morning, which was much appreciated, and they said that while they were booked for the day, they could have someone come and look at the AC (they don't do washers) that day when they could. Which I was completely fine with, since I knew that I was a squeeze-in.

Justin was my technician and he was very polite and honest. Yes, the AC was completely shot, and he explained the various problems and how it would cost MORE to fix it than just replace it. He said he could have a specialist come and do an estimate on a new washer. However, because I don't own the property, and they wanted to speak directly to the owner (who was on a CRUISE FOR A WEEK BUT THAT'S ANOTHER STORY), they would speak to him when he came back first.

Shortly after Justin left, a woman at the main office called me and got my owner's address and phone number, and said that they would call him that Monday to set up an estimate time.

So I waited a week with no AC.

Monday evening that next week my condo owner hadn't heard from them. The next day I started getting phone calls and messages that FH Furr was calling to schedule a time to come look at my unit. From the chat problems to this, there didn't seem to be good communication going on and that wasn't cool with me.

I answered the phone yesterday. I told them they were supposed to call my brother on Monday. The woman said that my number was the only one that they had. Hrm. I told her again that I had given them my brother's address and phone number shortly after the technician left over a week ago.

Then the woman told me that they had spoken to him and he had told them to call me to set up a time to come look at the unit. So it went from them never having his information to them having spoken with him already.

I went ahead and set up a time for them to come. Their first available was Saturday but completely open-ended, all day. Their first SCHEDULED day wasn't until the next Wednesday. I scheduled and ended the call.

5 minutes later she called me back and told me that they DID have my brother's number before but that it was lost. I gave it to her again.

I asked my brother if he had heard from them at all before these calls, and he hadn't. I went online to ask the chat people to cancel my appointment. I got a call back within 10 minutes.

So my takeaway is this: The technician was very nice and polite. Because my system is dead, I can't give any opinions on prices. I paid the $150 visit fee. I didn't get an estimate that day, so I can't give an opinion on that.

The communication that goes on behind the scenes seems very disorganized. I didn't hear back from the company the night I spoke with the chat person. Then they never called the owner of the condo. Then when I told them that they were supposed to call him because he owned it, they said they only had my number, then lied and told me they had already spoken to him. And then backtreaded AGAIN by calling and getting his number again because they HAD had it in the office but they didn't know where it was.

A polite tech can only go so far. I would give Justin a 5 for what he did (albeit a very short visit), but maybe a 1 for the ""people behind the scenes."" The woman who called to get my brother's info right after my visit seemed very awesome and put together, but if you can't keep track of an account and then change your story 2-3 times, I lose major faith.

Marie C.

I called FH Furr and spoke to HVAC service manager, Mike, who was condescending, rude, inattentive and totally unsympathetic to my situation. A condensate hose has disconnected TWICE in THREE years and he said he really didn't know what could be the problem. He said he'd ""do his best"" to take care of me.
Especially considering what a loyal customer I've been, I thought ""do my best"" meant he would have my problem fixed by the next day. ""Taking care of me"" consisted on someone calling me two days later to set up a service call.

After 20 years of loyalty and a service contact, I expected the company to really ""step up"" and help me. I was hosting a party the following day and temperature were predicted to hit 90.

Ironically, while you're on hold with this company , the recording goes on and on about how much they value customer service. Ha! I canceled my service contract today.