Extreme Hydro Jetting & Pipe Inspection

Rebecca M.

My home warranty company sent this company to my home for some toilet repairs. The tech showed up on time and that was the only good thing about my experience with them. They "repaired" one of the broken toilets that wouldn't flush. As soon as they left the toilet started running constantly. My wife had to turn the water off to get it to stop running. This wasn't an issue before the tech messed (I mean "fixed") the toilet. We called several times and eventually got a phone call back. We were told they wouldn't come back out until the next night. This didn't sit well with us and they told us to "find another company." WOW. Great customer service. BEWARE OF THIS COMPANY!!!!!!!!! Take your money elsewhere. I will be filing a complaint with my home warranty company.

John B.

Extreme Hydro Jetting & Pipe Inspection was sent to inspect and repair a plumbing leak at my Austin, TX property by American Home Shield home warranty company. The tech arrived, very young and inexperienced, and balked at removing the sheetrock necessary to inspect for a plumbing leak in the downstairs ceiling that had caused sheetrock staining. I finally got him to remove a piece of sheetrock containing a large water stain in order to inspect the upstairs bathroom drains. I ran water in the upstairs bathroom while he looked for leaks. He told me he couldn't see a leak and didn't know what else to do. He said he didn't know how to further diagnose my problem. He attempted to collect $75 for doing basically nothing and his machine couldn't process my card. He told me I'd have to call his office and relay payment info to office staff. If you use these people, you do so at your own peril. BUYER BEWARE!!!!!!

Billy K.

AHS sent these guys out to fix a couple of things in my place. They arrived on time, did the jobs properly, and weren't rude or sexist or anything else the reviewers here said. AHS denied some of the items they needed to fix - but that isn't the plumbing company's problem.

Jay P.

Great service, very professional. Derril came out same day that I opened my service request with home warranty. Diagnosed the problem, gave suggestions and taught me a thing or two. I highly recommend them, they have been at our house on a few occasions and have been spot on every time.

J F.

My home warranty company sent this company out to fix my bathtub leak. On the first visit the technician said that he was replacing the cartridge and he flushed the line and everything appeared to be fine. Later that evening I discovered that he had the cold water coming out of the hot side and the hot water coming out of the cold side. I called them to come back out a couple of days later. The technician fixed that problem and caused another one which again I didn't discover until later when we were running a bath that the hot water pressure was low. A few weeks went by and I called them to come back out for a 3rd time. I left 2 voice messages and no one called me back. Finally after the 3rd attempt a week later someone called me back, but they would not come back unless the home warranty company reopened the order even though their technician caused the low water pressure.

My home warranty company sent a new company out who was great. The new company showed me the cartridge that this company said they replaced and it was clearly never replaced or was used. They are also horrible at returning phone calls. Will never use them again.

David R.

A completely unprofessional company. Came into my home on a AHS call and walked in with dirty shoes. The plumber was abrasive and rude to the point of being confrontational. I asked him to be professional and he walked off the site. He then filed a report to AHS that indicated that the work that was pre-approved was not valid. I called the company and left a message to speak to the owner. No response.

R J.

Horrible company. Very unorganized and unprofessional. I would strongly recommend to anyone to never do any business with this s**t company and especially never let them near your home.

Rocky S.

CROOKED as a dog's hind leg!

I called in a service request for my leaky toilet through my Home Warranty and they sent these guys out. The "owner" Derril took one look at my toilet which was leaking from the base and said it was not properly installed and that the warranty probably would not cover it (I guessed he has X-Ray vision and can see through the porcelain of the toilet to tell why it is leaking). He and his assistant went out to the truck to "check on my coverage", came back in 25 mins later and said "nope, they wont cover it". When I asked what are my options he said I could pay them $185 to reset the toilet. I kindly said no thank you as this was a preposterous price considering I had already paid them $60 for the warranty service call.

They left, I called my Home Warranty company who said they had NO REPORT from the contractor and that they were not supposed to determine or discuss eligibility with me.

Basically these guys did not even take the toilet off to see what was wrong instead LIED TO MY FACE and proceeded to try to bilk me for $185 to reset the toilet which should have been part of the troubleshooting process in the first place.

I have filed a complaint with my HW company and they are sending another provider out free of charge to properly diagnose my issue.

Please STAY AWAY from this company, these guys are CROOKS!!!

Ricardo P.

They are very reliable and professional. All the times I needed them they were great. I recommend it.

Humphrey H.

Poor Customer service.
We have home warranty which sent them to fixed our leaks.
First time actually it was quite friendly, they fixed the leaks and help us to check something. However, the leak happened agian for recall service. They were horrible.
My wife cell phone is the only contact with them, but they said they call and I answered the phone and ok them to go before schedule appointment.
they failed to report correctly to the home warranty company and lied!!!
horrible