Excalibur Plumbing

Liane M.

So...if you're looking for a warm and fuzzy receptionist, stop now. Also, if you're looking for good communication, that may also need some work, but I wanna give big props to Eddie he gets 10 outta 5 stars. He thought he was coming for an estimate in the afternoon but I'd confirmed the week before they'd be there between 8-9 am, to get the job done!
So, Long story short, if you're looking for a "bend-over-backwards- to-make-it-right" kinda guy, Eddie, at Excalibur, is your man.
Long story long, read on: I had scheduled a follow-up appointment with Excalibur 2 months ahead (had an assessment and estimate done some time ago, and I live out of state, also had to have the HOA notify the other condo dwellers about the water shut off ahead of time ) So, Eddie showed up and saw I had a literal tower of faucets and parts that I'd been advised to buy for the work, he was pretty confused. (He thought he was there to "have a look around" not to do the repairs). He was not certain that all of the fixtures needed replacing at all, and methodically tested water pressure to the building, and checked out the sediment in 8-10 possible traps and quickly determined a flush and a few flow valves would like remedy 90% of the issues I'd been having. In the end I returned the fixtures to the tune of nearly 800$, and got great advice along the way. He was meticulous with his pricing disclosures, professional, and knowledgeable. I'll go through this company again, but you know who I'll be asking for!!!

Laura B.

We called Excalibur on a Friday afternoon. This was a non-emergency call and within business hours. The technician showed up and ran a 75-foot snake less than 10 feet and let us know we likely had a broken septic pipe, near the city line and dirt was coming off of the snake. For this service, we were charged $339 to have someone come out to run a 75-foot snake less than 10 feet. I'm told this is the standard charge. We were then quoted $4100 to fix the likely broken pipe. There was mention of using the cost paid for the initial service and another discount of $199 if we went with their quote. When I called to discuss possibly putting us on the schedule, if we could agree to a price and offered them $3600 to do the job ($3562 is the actual math w/discounts). We even inquired about their financing and were told someone would call us back. No one called us back and they actually countered with $3800 which we declined. It is unfortunate that this company lost business because they chose to take advantage of the situation. Additionally, they even showed up at our house as they had "penciled us in" without our consent. I was even told by Management that now their crew has nothing on the books because they blocked off two days. With untrustworthy business practices, questionable quotes, and lack of communication - I would never recommend them. If you are this far down in my review, I suggest you call your city utilities first. Even if they find it's on the homeowner's side, they're free and ran a camera as well.

M R.

First of all let me say that we have used Excalibur Plumbing in the past and they have done good work and at a reasonable price. This last time, we had them send a plumber to come out to flush the water heater at our residence and at a rental home we own. All seemed to go well, and it was the same plumber that did both houses, but after he left we noticed that we didn't have hot water in our house. Then we checked the rental house and the water heater was dripping from the faucet. Since it was after hours on Friday, no one at the main number answered and there's no ph number for emergency calls. I was able to call back the plumber that actually did the service, and he was rude and abrupt to me , said he couldn't go back out, and to contact the main number. When my husband called him back after trying again to reach the main number, he was much more pleasant to him ,but insistent that he could not come back out to take care of the problems. He them advised my husband how to turn hot water back on that he forgot to do when he serviced our water heater, and to tighten the valve or faucet on the rental house water heater. The water heater continued to drip even after tightening it, and my husband had to run a hose from it out of the garage.Both things should have been taken care of when he serviced both houses. We had left several messages at the main number, but no one ever called us back on Monday.

Corey F.

I've used this business in the past and had pretty good luck. They replaced a water heater in my old house and fixed a few minor issues in my new house. My current water heater just decided to go out. It was 15 years old so I guess it was time. I contacted several plumbers, including Excalibur, to quote a new water heater and I got an automated response from Excalibur asking me to contact their local office. I ended up chatting with one of the reps via their website who took down my information and said someone would be in touch. No one ever called. In hindsight, I should have called their office instead of chatting with a rep online but when your juggling work, multiple bidders, and screaming kids, you've got to do what's most convenient. I had to give the business to someone else who managed to show up within a few hours of sending a quote to me.

Carol B.

We had a leak under the kitchen sink and a wobbly faucet. You never know who to trust. After searching many plumbing company reviews, we chose Excalibur Plumbing. So glad we did!! From setting up the appointment (Brice was friendly and listened to our issues) to the actual service call. Eddie Guerrero was experienced, knowledgeable and very nice. Issues were addressed timely and price in line. We have finally found a trustworthy and honest plumbing company. Thank you Excalibur Plumbing and Eddie, who I will always request in the future.

Kim s.

I had a great experience with them recently when they came out to my house to fix a leaking hose bib. It turned out that I needed a new pipe which required going in through the wall of the bedroom. Eddie was very professional, showed me and explained everything he was doing, and was very friendly to me and my dog.

Jim C.

Late yesterday afternoon the the pipe to the outside faucet of our home broke. To stop the the flow of water I had to cut the water to our house. I started calling plumbers, hoping someone would come respond the same day and repair the pipe. Two of the four plumbers I called, there was no answer and I left messages asking them to return my call. The third plumbing company answered the phone but told me the dispatcher would return my call to schedule the repair. When I called Excalibur, they answered the phone and told me they would respond. Within 20 minutes the Excalibur employee (Richard) was at our home, repaired the break and the water to our home was restored.

Excalibur was responsive, friendly, and did a great job!






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Shefali O.

Jason came over today and got my hot water heater working again. Very professional, polite and competent. I recommend highly.

Mar T.

They needed to disconnect my water softener and see what was clogging up the cold water in the kitchen sink. He had it fixed quickly and have had no problems. I really appreciated talking to someone who knew plumbing when I called to schedule the visit.

Rick F.

We had a spot on the wall that looked like a water stain. Excalibur was able to come the same day. They sent out Eddie Guerrero. He was very polite and professional. He was very thorough in his investigation. Upon looking in the attic for possible leaks he found signs of roof leaks. There were no indications of a water leak. Thanks to the Excalibur team!