Evergreen Plumbing & Mechanical

Troy J.

Finally! I finally found a plumbing company I will use again, and again, and again. Evergreen was the most responsive of the companies I called when we had our most recent plumbing emergency. And Jake was the best. He walked me through all of the situations that could have been the culprit and diagnosed the issue correctly. I've had very bad experiences with other plumbers in Salem area so it's with tremendous joy that I can make this post and recommend Evergreen. My buddy who has experienced the same issue of trying to find a good plumbing company has already booked his visit. Thanks Evergreen for being the company we want, need and expect when we call.

Claire A.

I got horrible flashbacks to Advantage Heating, where they use a ""Fee for work"" system to justify outrageous prices. It's a shame, and I think as the recession robs people of the money they used to have to spend on rip off contractors, businesses like this will start to struggle as people start getting more bids or just learn to do things themselves. Most home repair is actually incredibly easy, and cheap. For me, it's always been very, very cheap/easy if I just do it myself.

If a buissness does not offer hourly rates, it's an extreme red flag, don't even call them out IMO

And believe in yourself, if you think you can do it, you probably can! Save a fortune and grow as a person!

Phil C.

David was our tech who provided service. Very knowledgeable, fixed our issue, explained what/why it happened. Checked our other toilets, provided additional insight and for future possibilities, quotes on further replacement should we need it. Great service! Reasonably priced!

Wayne B.

I was appalled at the cost of replacing 3 bathroom faucet cartridges---$760 amounts to $250+ per cartridge. And that was with a ""discount"" on the 3rd cartridge and the $69 ""service"" call fee applied to the total cost. . We've been gouged. Never again with this outfit

Jason P.

Great team and leadership. Highly recommend them for any plumbing needs. Needed a quote and will not hesitate hiring them to do the work and then some.

Carol J.

I used Evergreen to replace a water heater. No complications with 2-hour job. Price was double what I paid 6 years ago, but Jess said cost of heaters had doubled. When I asked for the usual invoice showing costs and labor, with mfg. serial #, and warranty, I was told the ""estimate"" was it. Now suspicious, I looked up retail price of heater, about $1000. That left labor and haulaway at $1200! Won't be using Evergreen again.

Mark S.

Water heater crapped out, so I start calling different plumbing companies seeing who I could find to retrofit a tankless water heater that day being I had no hot water. Made it very clear with the receptionist it needed to be done today. No problem we can have someone out between 12-2pm to get that done. Called two times 3pm and 4pm was assured the guy was coming and would still be able to get the retrofit done. Dude shows up after 5pm, and no unit with him. Proceeds to explain everything that would need to be done to retrofit from a tank to tankless system. Try's talking me out of doing the tankless system and doing some hybrid bullshit. Finally tell him I just want to know what it will cost to install and when it will be done. Quotes me 6500, I immediately told him that's bullshit being I spent all day researching/pricing while waiting. Told him I can buy the unit for 1500 and everything you explained to install doesn't cost 5 grand, why are you so expensive? Couldn't give me an answer except that's what his tablet says.
Dude thought he had me stuck in a hard spot since I obviously needed hot water. Was a little shocked when I sent him on his way and went bought my own new water heater and installed it myself.
Thanks for wasting my whole day for nothing evergreen, I will build an outhouse and shit outside before ever calling you for plumbing needs!

Adina C.

Jamie was informative and helpful. He explained what he was going to do before he did it. He was on time and very professional and when you have a basement full of water, quick and thorough is important. I highly recommend
Service: Unclog drain

Kelli W.

On time, reliable, and fantastic service. We will be calling only Evergreen Plumbing for any future work! Thank you

Randy M.

I called them and set the appointment and they showed up at the appropriate time and a bunch of that point, things seemed okay. There was a little confusion in the beginning as they were very adamant that they really wanted the homeowner present and able to pay on site immediately after the repair which is a little challenging because I live more than an hour away and a family friend lives at the home. But after two phone calls and three conversations they told me that they would be able to call me and I could pay over the phone. So at that point it was a four-star experience but still acceptable. When a plumber arrived and looked at the job he called me I missed the call because I was in the middle of another phone conversation. I called back and less than 5 minutes but when you call back you don't get the plumber their system route you back to the corporate office not to the plumber who's on site. After sitting on hold for several minutes they finally answer my phone call and attempt to transfer me to the plumber who is on site I leave a voicemail for him because he doesn't answer. I also sent a text asking them if they could text. I later found out he doesn't get those either their office manager is supposed to respond to them I guess. Very odd. The plumber calls me again about a half an hour later. I was with a client and could not take the call at that moment. Again I call back in less than 5 minutes spend about 15 minutes on hold because remember I'm getting transferred to the corporate office not the plumber on site, then the office answers I explain the situation and then they attempt to transfer me to the plumber again. He doesn't answer the second time either and so I text again please text me what's going on. I hear nothing back meanwhile the people living in the house have been without a shower for 2 days and I'm getting angry. After an hour or so I call again this time very upset. I told them I never talked to the plumber, I never got any text from anybody in the company back as to what's going on, and I never got any quotes for the work that needed to be done. The person on the phone went back through their system told me that they had received my unanswered text and told me that the quotes for the work were in the system but were never sent to me. He then sent them to me while we were talking. They were very professional looking quotes although roughly double what I have been quoted from a very reliable local plumber and also my personal plumber in Hillsboro where I live, both two were too busy to go do the job hence my call to evergreen. I needed the job done now so I said okay can they go do this work and they said he's already left the job it will be another day of waiting. I ended the call email them back to cancel any and all work scheduled or anticipated with me and I would never use their services again. I went in search of another plumber. I got a referral from a local real estate agent. The new plumber came out within 24 hours quoted me about 40% of the price that evergreen quoted me. Sent me a text when they arrived. Looked at the job and gave me a quote over the phone and completed the job promptly quickly and efficiently. Since I am remote, the new plumbing company email me an invoice with a breakdown of all charges and said I could either go on their website and pay online or give them a credit card over the phone. The experience was significantly better than any part of the Evergreen experience. I do not recommend Evergreen plumbing. I will not give the name of the new plumber but I will leave reviews for them online so if you search reviews for The other plumbers in Salem you will probably find my positive review on them somewhere.