Evenflo Plumbing

Annabelle P.

My husband recently discovered that our water heater was leaking (at 6:30 pm on a Friday). I contacted Evenflo and was transferred to one of their plumbers- I believe it was Kyle who responded to our call. He informed us that he was still at the shop and would come over to take a look at it. He came over and assessed the situation, answered our questions/concerns and made some recommendations. He returned the following day with a water heater and was able to install it. We were so grateful for the prompt and professional service...

Keri T.

Evenflo is the best! We had been having problems with our on-demand hot water heater on and off for years. We have had many different plumbers come out and look at it. Although, all those plumbers were lovely, it wasn't until Max from Evenflo came out that I felt like someone finally could help me. Max was very knowledgeable and patient with me. I am the type that wants to watch everything that is being done and ask tons of questions. Max and Lupe were very accommodating to me and they tried all types of trouble shooting before I decided that a new on-demand hot water would be my best option. Evenflo gave me great options to choose from in differing price ranges. I didn't feel pressured at all to spend the most money. Wendy in the office was a fantastic point person. She is always so friendly and helpful. I cannot say enough good things about these three people. Plumbing problems are no fun but working with Evenflo took the frustration out of the process. Thanks guys.

Milly L.

I called Evenflo about installing a dishwasher. Two guys came out, one who literally didn't say a word the entire time, and the other who had a look around. He said it would cost around $550 to do the plumbing for the dishwasher, but he was unable to explain how he came up with that number - it was not an hourly charge, etc. I asked if he could send me an email with that quote, as that seems standard in my experience. I wasn't sure I could trust what he said verbally when he was standing in my kitchen. I thought if I saw it in writing, it would have to be official. Well, I never heard from him/Evenflo again, so it's hard to know if that was an honest quote, or if he thought he could just throw out a number and I would agree to it. They won't be getting a second chance with me.

Kristan S.

YOU HAVE FOUND YOUR PLUMBER!!! These guys are INCREDIBLE!!! Max and Lupe are so courteous, knowledgeable, helpful, and prompt!! They don't try to jack up the prices with unneeded repairs/fixes...
And Wendy the office manager goes above and beyond to make sure you are taken care of...I seriously can not say enough about these guys!!! THANK YOU EVENFLO YOU TRULY ARE THE BEST!!!

Maggie M.

Nice people when they came out to give me a quote for re-piping the house (approx $5-7k job) but never received quote, even after calling a week later to remind them to send and confirm email. Too bad for them. Guess they don't need the business.

Carol W.

Charlie and Andrew arrived at my home at 9am, exactly on time, and In less than 45 minutes they had fixed the leaky pipe that my husband had been trying to fix for 2 years!
The guys were friendly and really seemed to know what they were doing and they guarantee their work.
It took a couple of weeks to get an appointment, but they are probably busy because they know what they are doing.
My biggest mistake was not calling them 2 years ago when the leak started.
Thanks guys!

M V P.

Evenflo Plumbing did a nice job with replacing a huge water heater for some folks for whom I was house sitting. You can imagine what a nightmare it was to discover a leaking water heater on your watch when it's not your place. Nevertheless, Evenflo did a great job with all parts of the job. They got a technician out promptly to help me cut off power to the failing water heater so as to prevent fire. Then they took quick action to try and find a no-long-made extra-large water heater. At all times, communication via phone and e-mail to me and to the home owners was prompt and clear. The job site was spic-and-span clean at the end. I'd use them again for prompt, professional service.

Sarah L.

Great and thorough service with friendly and knowledgable technicians. We discovered a leak underneath the house and they arrived within two hours. Fair prices, too! These guys are our plumbers of choice from now on.

Lee N.

They missed two appointments and were insanely rude. They called before the first appointment, said they'd had an internal scheduling mixup, and rescheduled me for ""first thing 9am"" on another day. They NO-CALLED NO SHOWED the rescheduled appointment. I called at 9:30 am to inquire where their plumber was, and phoney baloney excuses poured out. Within 30 seconds I was told that road conditions are icy (it's 31 degrees outside) so the plumber was pulled over ""for safety"", the plumber is travelling from out of town, and that my appointment window is actually from 9am-11am so the plumber really wasn't late yet. If road conditions are poor, leave your house earlier. That's how I get to work on time. I can't believe this ludicrous story that their plumber is pulled off the road, just waiting for the weather to warm up ""for safety"", yet noone bothered to call to let me know. I and this company are in Corvallis, so I'm not thrilled hearing ""our workers are from out-of-town"". And noone at any time mentioned there was a two-hour time window. Why should there be a two-hour window for the first appointment of the day?? It's ridiculous, and you only find out long after they've no-called no-showed, even though I was word-for-word told that my appoinment was ""first thing 9am"".

That's still not the worst. I get a call an hour late saying the plumber is still delayed, and will I be available all morning? I say no, that I have to work, and we'll have to cancel the whole thing. Ten minutes later, I get a call by someone else at the company that was 100% HARRASSMENT. I was told that I was rude for not waiting for the plumber (what??), accused of hanging up on the dispatcher (100% untrue) and I was repeatedly told that I was being taken off the schedule. I'm still baffled by that call. When I saw them calling my cell again, I was hoping it was an attempt to still get my plumbing issues fixed!

I've had good and bad service in town, and this is the worst of the worst. Insane level of rudeness, no-call no-show, can't keep their word on anything, and lies freely.

Eric H.

Update 10/21/15 - The wife of the owner contacted me last week to discuss the issues below. She was very nice and professional, however their side of the story was still inconsistent, confusing, and defensive. Contrary to what the first support staff told me on the phone the prior week, the owner's wife claims that they do almost all of their work on a 'fixed fee' basis and that I actually received a ""discount"" because my two drain repairs according to their fixed fee pricing totaled more than what I was billed. I asked her where this fixed fee price list was and she said they don't have one, and that it varies based on the tech's assessment of the job. That makes no sense. I then asked her why this was not made clear to us, or why it isn't mentioned anywhere on their website, and she told me it's the customer's job to ask those questions ahead of time. She also stated that we got assigned their ""fastest"" plumber and if we had gotten one of their ""slower"" plumbers we likely would have paid more, so we got lucky again.

I finally got her to break the price down on the phone to a time and materials basis, and even with their inflated parts pricing and billing their techs travel time to and from my house, she came up over $100 short of what I was billed. Despite that, she was very reluctant to admit i was overcharged. That's when things got weird and she claimed that contrary to what my wife had told me, my wife was not present for the duration of the service visit and therefore had no idea how long the tech was at my house. Supposedly the tech told her this and she believed it over her customer's word. Not sure what else to say other than my wife did not lie and we can prove that she was home until he left the house, and part of the reason why she felt she needed to stay is because she ""got a weird feeling from the technician in how pushy he was both in the work that needed to be done, and insisting she didn't need to stay home while he worked"".

I'm not sure what is going on over there at Even Flo... but it isn't for me. Your mileage may vary, and they have received very positive reviews from others on Yelp, but at this point I've talked with several people at the company, and I don't like how they operate and how they treat their customers when there is a dispute.

Long story short.... she reluctantly agreed to refund us the difference between their ""discounted fixed fee"" and the time and expenses price.... which turned out to be $440 vs $540

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Original Review:

We unfortunately had a very negative experience with Evenflo Plumbing.

They are not transparent with their billing and seem to capitalize on the inexperience/trust of some customers. Most of our complaint was turned back onto us, blaming my wife for not asking the right questions ahead of time. So, if you are not an experienced tradesman, and/or accostumed to the games that dishonest serviceman play, it seems that Evenflo would love to have your business.

For what it's worth, we had 2.5 hours of work completed at our house (shower drain leak, and a clawfoot bath tub drain reconnect) for a shocking total of $540. Their hourly rate is supposedly $92/hour. What was not disclosed upfront or at really any point until I called to complain, is that they bill for their ""travel time"". Not once did the tech mention that, nor does their website mention it, nor did their correspondence before the service visit mention it. Their ""bill"" also did not mention it.

I say the ""bill"" because the service technician refused to provide my wife with an itemized bill... even when asked. Instead he convinced her that a lump sum was a ""better deal"" and if he did an itemized he would really have to include all the parts that he used, and this way he can kind of hide them in the bill.....

I called their office today to inquire, and they seem more interested in backpedaling and blaming my wife for not asking the right questions before the service visit than addressing their lack of transparency and dishonest practices. Even with travel included, the bill includes $200+ unknown charges... supposedly parts related... but no justification. I was told she would check with the technician and call me back. I'm not surprised to have not heard from them since.

It's a shame to be a small community, and consistently run into people who just don't get it.... they are more eager to take advantage of you, then to do a job well and be honest and upfront and develop a relationship for return business. We have a lot of future renovation plans, and could have been a lot of business for them, but we will be going with someone else next time.