Estes Services

Michael C.

I was complaining more about 1) delay in sending the quote, and the quote not including the refund until after I reminded the estimator guy who had to clear it with someone (the respondent?). The reason was """"it was ready, just forgot to send it out"""". But I think he made a decision that since I wanted another quote, he was going to assume he lost the sale. 2) the tech guy who first came out seemed more interested in referring me to get a new unit and maybe that was a misunderstanding; 3) pressure from the quote guy """"gotta act before the 27th"""" (at least that is what I recall at this time. Maybe he said 24th); 4) after years, there have been two teams from ESTES I really liked, the guys who did the vent for my down-draft stove/oven and the two guys who first diagnosed the problem last year. The guy who replaced the motor last year was not one of the guys who quoted me. He knew nothing about an ordered motor to match the unit, and got something off the truck. I had agreed with the previous two on the price of the """"order one to match the system and not one off the truck"""". This guy seemed a bit intimidating and insisted this was the price, period. I mentioned it at the time to your service people. No one called me back. I'm too busy to chase down your problems. You have the records, you know who these individuals are. 5) The guy who came to diagnose insisted on the $59 dollars before leaving """"I can't bill you. I have no choice."""" He was the same guy who installed the motor last year. I have upped it to two stars because of the memories of the two teams I liked and that the final guy who came out to actually replace the motor. That last guy was very professional, no nonsense and got the job done well and quickly. He reminds me of the guys who I really trusted in the last town I lived in... so relaxed and confident that there was no need to be intimidating nor over-sell things; just state what you can do, for how much, and then let the customer figure it out. It is the company's over-all approach or size that I think might be the problem. I realize there are two sides to each story, and you can look at your records and what you did. Did you record the call where I protested last year about the price vs. which motor I got? I will try to keep an eye on this review but most likely will let ESTES have the last word. As indicated by their reviews, they are overall very well liked, and maybe I am the one or two """"bad experience""""

Rick G.

They were quick to respond and AC technician was professional except for the fact that he way overcharged. What ended up being wrong is that my thermostat had died. He said he overrode the system and that is how he knew it was bad. But he inidcated that there was probably something else wrong that caused the thermostat to go bad and he could not check the rest of the system without installing a new thermostat. I asked how come he could not check the system using the override he did to find out the thermostat was bad and he said he was not allowed to. Thermostats are cheap and easy to install but he had me in a hard spot and he charged $299 to install a $65 thermostat. They completely took advantage of the situation. If pricing was fair, I would have been happy but this was outrageous so that is why I am posting this information. I would not trust their pricing.

Adrianne G.

After contacting GB services and being told I would have to wait until next week to have my ac fixed, I contacted Estes not the recommendation of a co-worker (first thought their web site, got no response) when I did call them they said someone could come out the next day and gave me the 12-5 window (wish I had called sooner!) The technician called me before noon and was there within 10 minutes. He was very friendly and knowledgeable. The lack of five stars comes from there being no quote for the prices before he fixed the unit and I signed up for the service agreement so it was not a cheap day, but I felt confident they knew what they were doing. He did try to upsell me a little with the chance I might need a new unit in a few years, but I feel all types of ac people and mechanics seems to be like this (I will be doing my own research on the R22.) I have had some horrible experiences with people fixing my ac, so I feel like this was definitely one of the better companies.

Ashleigh P.

Great service!! My time window was from 12-5 (a bit of a large gap) and I was concerned I was going to be late for work. My tech called me at 1230 and was at my house by 1. He was VERY respectful and fast. He figured out what was wrong with my A/C within 5 minutes!! Never was I pressured to buy a new a new unit (which was 1 of my fears), and he told me how much repairs would cost before he fixed it. Repairs only took 45min! I initially tried to go the cheaper route with someone on Craigslist, but that person never even showed up to the appointment, nor did he call. ESTES was like a superhero as it gets hot very early in Atlanta! I would recommend to friends and family!

Rosa G.

ROSA G. I had a Very good Experience Today after Estes Air came to fix my unit all new good prices I guess the best had being calling different places for prices . I called yesterday Chase from Estes and they came in today to install my unit Today . Me and my Family don't have to suffer no more this weather thanks ESTES SERVICES THANKS ...... I DEFINITELY RECOMMEND THIS COMPANY 100%....

Nicole S.

I called Estes to get a quote regarding our split level house and the cooling problems we have upstairs. The technician arrived right on time. He was very polite and thorough. Brought photos of some issues in my crawl space. Issues that needed to be fixed ASAP. One of the pipes was cracked, it was a pipe that contains carbon monoxide, so needless to say needed to be fixed fast! He reviewed his recommendation. He said that everything needed to be replaced if they were going to do the work. They were going to do it right if they were going to do it. """"They were not hurting for jobs"""". You see our unit is 25 years old but because of yearly maintenance it runs great! The problem is the house was built without central air. Once he said they would not zone without replacing I told him we were not able to replace it right now. I told him we paid in full for everything and financing was not an option. However I did not say it was out of the question in a month or so...but with Estes it is! It has been a week and no quotes at all. Not for my leak, nor to zone the house. I guess Estes is too busy to worry about my problem...I went with GB services. They came out on Wednesday I had a quote that night, for the CO issue, and they came out to fix it the next day. They considered my CO issue an emergency since I have a newborn in the house as they are more susceptible to CO than a healthy adult. I will not reach out to Estes again.

Sandip S.

So, the wife and I have used Estes for the past 6 or 7 yrs. We have them for our plumbing, air/heat, and appliances. For the most part the service is good to excellent. Last month a tech came to the house to complete an inspection. I knew there was nothing wrong with the a/c system, because I rehab homes on the side. However, the individual came to the house and tried to take advantage of my wife by telling her that system needed to be replaced. After me explaining that there in nothing wrong with the system, the same individual came to the house and said we needed Freon. When we complained a manager came out and said the original person mistaken and the gauge was broken and that's why the first tech thought that. I looked at the gauge and tested the Freon and it is not broken. I have a feeling that this company is moving towards higher quotas for their techs which is making them do unethical things...

Stephanie P.

We had a great experience with Estes from start to finish. Our initial team was Cody and Chase, then the install team was James and Patrick--each of them provided exceptional customer service. We required a furnace replacement and they made it a painless process. Cody and Chase explained all possible options to us and helped us make an informed decision we could feel good about. The install team arrived on time, worked quickly, and they even cleaned the area when they were finished. I look forward to working with Estes for years to come, and also recommending them to family and friends.

Clarke S.

Not a good experience. We have an older furnace that was acting a bit flaky and the moment the tech arrived he started steering us to a complete new system. Wouldn't really discuss repair options and ended up leaving with the system turned off. Another fellow showed up Monday and promised an estimate ASAP since the system was and remains off. Days later and still no word. Definitely won't be working with these guys - from the start this felt like they really only presented replacement options but then never even delivered an estimate. Update: finally received estimates after posting this review. Note that they were more expensive than one other that we have had worked up so far. Response to owner comment below: thank you for the response and for taking the time to post your thoughts on this. What you say is true as far as how the first technician's visit unfolded, however, there were definitely more options than he was willing to discuss with me (new system is all we were given as an option as he shut our heat off). The best analogy I can offer is taking an old car with some immediate problems to the shop and being told there are not really any other options other than buying a new car.

Jeff H.

I scheduled an in-home estimate with Estes to replace my AC and furnace. The salesman showed up on time and we went through about 90 minutes of current state evaluation/future state options. He gave me good information and promised a thorough report would be emailed in a few days. It's now 2 weeks later and I'm still waiting on the estimate (which I understand is just not coming). Your salesman essentially provided a free consultation to help me in choosing one of your competitors that actually follows through. Thanks for wasting my time, Estes.