Ernie's Plumbing Service

Brett A.

Awful company! Don't use them! They said they could fix our problems, but would not accept credit card over the phone. We were out of town , and they would not help us because we were not there. Even though I had someone there (18+) to let them in. Company policy they say! Times have changed time to change policy too. Never will use Ernies ever!

Scott M.

We have an issue with both of our showers, which for the past 6 days causes us to have to take a bath which I do not do. I am 52 and plopping down in a bath is not good for the bathtub or me!!! As a result, we phoned Ernie's Plumbing to set Appt and wife took off Thursday for 2-6pm Appt window (4 hrs of leave). After waiting the entire time, the dispatcher called and said sorry technician is on an all day job and won't be able to get there. My wife was completely upset but calmer heads prevailed and we decided to reschedule because we understand things happen. As a result, we rescheduled for Monday btw 1-5pm and I was coming in from out of town wanted to spend time with my Mom who was put in nursing home so went there for 45 minutes (only) so I could make sure and be able to drive from Carrollton to Arlington to meet the time window so we could make sure we had a shower. It was about 2:30 and I asked my wife to call to see if there was any update in status and she stated they told her don't worry we haven't forgotten about you, technician still on other job, will call back. At 3:40pm I received a call on my cell from the Ernie's Plumbing dispatcher and she said "just wanted to follow up to make sure you knew we are still going to get there today, technician should be calling shortly. I stated ok thanks for calling. Then at 5:03pm, Cassandra the dispatcher called and said, technician is in an all day job and will be unable to show. I could not believe it!!! At least this time, they called to let us know they were no-showing didn't even get a call before. The only remedy offered in this situation was to reschedule, so obviously they could care less about my business. I would be completely ashamed if I ran a business this way and disrespected a customers time. To add insult to injury their commercial states, CUSTOMER SATISFACTION IS OUR TOP PRIORITY!!! This is a deceptive business practice because even after speaking with Gen Mgr Randy Kilcrief) and Office Mgr Leesa Ruiz neither one offered a remedy to solve the issue and both showed no emotion for the situation and so definitely did not feel like a TOP PRIORITY. Rather I felt as though my family and I were the LAST priority and they could care less if they served us because they have plenty of business! I implore you THINK TWICE BEFORE SCHEDULING.
Maybe if people stop going here Randy, Leesa and Cassandra will consider their CUSTOMERS an actual TOO PRIORITY!!!
Btw was put on hold for 5 min so the dispatcher could tell me the GM's last name. I gathered by this they are quite a close knit group.
Never Again and I hope it doesn't happen to anyone else! Just don't call so you aren't disappointed!
Sincerely,
Scott Marshall
***RESPONSE TO COMMENTS BY ERNIE C***

I guess I have to respond to all your inaccuracies provided in your rambling response. I have not and will not scream at anyone in your office. I spoke to them and did not curse, did not raise my voice I talked to them as a person would when they have been treated wrongly and had their time disrespected. If they felt disrespected, I apologize but they just felt like my family did with the way we were treated by this company. Also, respectfully Sir if you had any professionalism like I did to talk to your folks by phone instead of hiding yourself behind your words like a Coward I could possibly respect you more, but the way you have decided to handle this situation is just the way your business operates. Obviously you didn't read my comment, but I will explain, I was out of town came back in to Love Field and went to see my MOM at a nursing home in CARROLLTON wanting to spend time with her, that is not 30 min away and I don't really have to tell you what I needed to do your business should NEVER no-show a customer back to back, that is the issue here and the fact you are trying to make me be the problem just says that CUSTOMER SATISFACTION IS NOT AND WONT BE WITH YOUR ATTITUDE YOUR TOP PRIORITY! You have shown that to everyone that reads this just by what you wrote back to a dissatisfied customer. You didn't try to satisfy me you are trying to tell me how you are right and I should have used technology to solve my problems of time management. You seem like the guy that is always smartest in the room BUT unfortunately you don't have mine or my wife's schedule. Some people don't have jobs they can just leave on a whim whenever a call comes in or just Not Show up and it be excused. I can see though how you and your company (if you are the owner, never stated your title) would not be able to comprehend that by your actions.
Thanks for satisfying your customer even more!!

Philip A.

we woke up on a winter saturday morning to discover a few of our master bathroom tiles were very warm. after researching plumbing companies and asking people we knew whom have had major plumbing issues, we settled in on Ernie's. we called and made an appointment for a technician to arrive the next business day. Bryan showed up, explained what was going on and gave us a quote. our confidence in Ernie's and Bryan became such that we had Bryan stay an extra day and take care of loads of other plumbing items we'd been neglecting for years.
Ernie's will be our only call to a plumber in the future.

Teresa W.

I wouldn't have given any stars if that was an option. We called Ernie's Plumbing because I seen they had good reviews on Yelp and on Angie's List AND advertised FREE ESTIMATES. TOTAL MISTAKE! When the guy got here, my husband explained to him that he would need to get under the house to check for leaks. He said he was going to have to charge $195 for that. I asked him what does the free estimate mean then that they advertise? I called the office and asked them if free estimate means free estimate no matter what and she said that they will charge a fee if they have to go under the house and it's not a set fee, that the plumber sets his own price since he's the plumber. Ok, fine, we agreed because we have major plumbing problems and the last plumbing company that came out through a service call with American Home Shield who ended up denying authorization for services never called us back to give us an estimate of what it would cost. So Neal from Ernie's Plumbing finished his inspection and then said he would have to give us the estimate the following day when the ofc was open. He ended up chargin us $150, sent us the estimate via TEXT the next morning for $7,200 + parts + tax, so that estimate was only for labor. We asked him to give us an estimate for EVERYTHING and he said he would get back to us. We didn't hear back from him so the following day, we called the office and they put my husband on hold to call the plumber and got back on the line saying that he couldn't give us an exact estimate because he wasn't sure what all he was going to need for the job and that they would get back to us later that day. That was 2 DAYS AGO and we haven't heard back. I guess they didn't want to make money. Their loss! Stay away from Ernie's Plumbing, they seem to be real shady and LAZY!!!!!

Natalie D.

We had a clogged main line. It happens every year despite never pouring grease down the drain and using super thin toilet paper that makes gas station tp feel like a feather down comforter in comparison. Anyways, Martin showed up on time, was knowledgeable, polite and thorough! He snaked the main line and explained to us what the issue was and gave us some solutions to avoid this headache in the future. Quick, painless and easy on the wallet! Will definitely use Ernies again!

Carol L.

If you read my previous post about Ernie's Plumbing, I need to recant....way to go Ernie's!!! The owner was very apologetic....

After a rough bout with scheduling, you restored my faith in your company. Ernie's REALLY came through for me!! Made everything right! Reasonable rates, on-time service and knowledgeable and friendly techs. Gary is a great technician. Thank you so much! This owner REALLY cares about his customers!

Melba A.

Great service, very friendly, explained everything before he did it and it was a reasonable price. Will use them again!

Alan H.

I was tempted to rate Ernies 4 or 5 stars for the final result. Sometimes I hate rating with stars because it really cant draw a true picture and thats all everyone really looks at. I had a lengthy experience with Ernies that started out bad and ended well. Thus the A-OK rating. I had a stopped up sewer line. The first plumber Ernies sent out overcharged me in my opinion. In fact, I negotiated him down $500 and still felt I was overcharged. Then the same line stopped up again in about 30 days. Ernies sent a different plumber out and he spent a couple days fixing what he said were mistakes done by the first guy. The good part of the story is that they charged me nothing for the two days AND sent me an $800 partial refund for the original service. That is unheard of these days and I want to say that I am very impressed with the managers integrity and follow up.

Suzie F.

Bryce came out and did a great job. He was on time and cleaned up after he was done. I would recommend Ernies and I'll call again if we have an issue.

David S.

I had originally called Mansfield plumbing to come out and take a look at a slab leak at our house, but they were booked, so I asked them for a recommendation for another plumber and one of the names they gave me was Ernie's plumbing. That might have been a huge mistake because now I think that I have found my plumbing company for life.

Not only were these guys on time with their appointments, the plumber they sent out, Curtis Posey was not only professional but was very knowledgeable at his craft. Instead of doing patch work and risking another leak down the road, he recommended doing a reroute of that bad line through the attic. I now have a fresh new line, and my outside bib for my hose is at a better location than the original location.

They do what they promise and the work is guaranteed and their prices are the most reasonable out of the other plumbers we called. I highly recommend using these guys for your plumbing needs, like I said I think I found our plumbers for life.