Ernie's Plumbing & Repair

P G.

Though I didn't get to have them do work, I'm not happy with the customer service. My backyard was flooded. It was coming from under my grass, sprinklers perhaps. Anyway, I did everything I knew how to stop the water running but when my yard started lifting, I called, what was listed an ""emergency"" service, Ernie's. The dispatcher took my info and said she will try to contact a plumber on-call. Around 20 min later, I called back to see if she had any luck and she replies with ""oh, yeah, so I was wrong. Apparently they stopped taking calls for the night"". Um, when were you going to let me know?! I had to call them to find out no help was coming? Thankfully my neighbor was still awake to help. Don't call yourself an ""emergency"" plumbing service if you can't deliver emergency help. I'm sure they are capable and professional while on the job but that dispatcher needs training and the company needs to list conditions on ""emergency"" services provided.

Forest C.

Ernie's replaced about 50 ft of sewer line for me. Unfortunately, I have a monster of a sewer line and part of it ended up collapsing over time. Ernie's came out quick and went through all the protocols to try and solve the issue. """"TIP If you have a clogged sewer line and it cant be unclogged by the powerful snake they have opt to use the camera. I think if i would have used the camera first I could have saved some money on the digging and prior work before the main problem was fixed. Alfred who was th main contact for me was awesome. Customer service and communication was superb. All the work was done very professional, the landscaping of the grass to go over the trench was put back satisfactory. They are plumbers not landscapers so if you have to do trenching prepared to level and fix the turf yourself or gardener. They cleaned up very well and Ernie was able to work with my home insurance so I wouldn't take the complete hit on my wallet. Like some other Yelpers have noted Ernie's isn't the cheapest plumbing company in town, however as the saying goes :you pay for what you get."" Definitely would call Ernie's team again. Thanks again!

Bryson S.

These guys were not easy to work with. When they came to our home to replace the kitchen faucet (I was out of town) the Plummer didn't have a few simple parts with him. He left our home without fixing the problem and gave instructions to my wife for what i would need to buy (a simple water supply hose). Then when I came back in town a few days later he came out to replace and complained about how bad the construction was under the sink (remodeled within the last 10 years). Grumbled about how difficult it was for him to hook up the new faucet (duh! i would have done it if it would have been easy). In the end, he charged me for two full visits (even though the first time he didn't fix anything) .

Now, about two months later, the darn thing is loose! I call them back and the same guy gets on the phone and tells me I'm going to have to get a contractor to modify the cabinet under the sink. I have 15+ years experience as an electrician and if I had to get a contractor to fix every little problem I ran into while installing lights, fans, equipment, i would have never completed a job!

These guys aren't concerned about customer service or quality and they over charge. Very sad for a local business.

Heather M.

Nice to deal with and on time on both visits. But caution is advised as they overestimate the time and cost then do not discount when it takes less time than estimated. End result was very unprofessional looking and ugly.

I feel taken advantage of because they described my toilet replacement as a very complicated job that would take a lot of time. Estimate was over $700 to replace the toilet due to complexity of dealing with old house plumbing and the need to ""sweat old lead fitting"".

Turns out they did not need to deal with any lead sweating but the end result was ugly as the replacement toilet sticks out further and there is a huge gap between the wall and the toilet.

They were here one hour and took only $40 off the price even though work effort was much less than estimated. Toilet was $230 according to plumber and I suspect that price was inflated. In the end we paid $710 for a simple toilet replacement that took less than an hour and looks unprofessional.

The old adage, ""fool me once, shame on you; fool me twice, shame on you"" comes to mind. They got a premium price for a below average job this time but they have lost any future business in plumbing our old house. I'd rather deal with the big boxes than be taken advantage of again.

Updating this review: we've since discovered through our own research that there are viable options for retrofitting an old toilet so there isn't a huge gap between the wall and the toilet. One would think that an expert plumber would know this and provide advice on how to make the end result professional and not an eyesore.

M G.

Ernie's may not be the least expensive Plumber, however, you can trust them to be prompt, do as they say and get the job done. We have had them out to our home on three different issues and in all cases they completed the job as promised. I would use Ernie's again because I can trust them.

Chris L.

Worst experience ever. We gave them two chances to fix their errors and failed again the second time. Had a house in gilroy took 25 min and charged 200 dollars. The entire water pressure was normal but after they came to fix the water temp issue, they messed up the water pressure. It's like someone is peeing out of our shower.

We called them, then they blamed us and said that it was our fault and we must have touched something.

Real good customer service. They came yesterday, the water pressure is gone and now they are complaining and now accusing me that I touched something.

That must be the way he operates business.
His name is Fernando.
I will be reporting them to the better business bureau.

Thanks guy. I hope anything related to water breaks in your car and your house.

Fiona F.

Technician turned up within 30mins of the call and fixed the problem in a matter of minutes, which a previous plumbing company had spent 6hrs trying to resolve to no avail; highly recommend

Craig C.

Ernie's is great.

They've helped us with a number of fixes ranging from drain snaking, faucet repair, and a complete reinstall of our sewer line. They are always on time, always professional, and always provide quality service.

Julie R.

We have used Ernie's Plumbing on 2 separate occasions. On both occasions, the entire communication was professional and polite. The owners and employees are skilled and knowledgeable, their communications effective and timely, and we were treated very professionally. The quality of the work is very good, with accurate scheduling, complete work and thorough cleanup. The field techs have very good interpersonal skills and are very customer-service oriented. We would definitely recommend Ernie's and would use them again.

Julie S.

So picture this. Holiday weekend, day after Thanksgiving. In laws at the house. Birthday party in 4 hours. 20 people coming. Clogged kitchen sink. In the process of trying to unclog it, blew out some pipes, just about exploded, mess like you can't believe (don't ask trust me). Called EVERYWHERE to get this fixed. Got hold of Ernie's, Ernie Jr came out within the hour. He replaced all the pipes under our kitchen sink, had us up an running in about 40 mins. Friendly, clean and quick. Love these guys. Would call again anytime. Thanks!