Erica's Plumbing Air Conditioning & Restoration

Jo W.

Hi Mrs. Williams, THEY ARE A NIGHTMARE.RUNNNNN!!!!! I am in receipt of your email below as well as the voice message from this morning. We also received your Facebook post that you do not recommend our company which Erica responded to. I attempted to call you back this morning at 11am but it went to voicemail so I do apologize that you feel we are ignoring you as that is not our intention. We pride ourselves on customer service and want to ensure your project is handled with care just like all of our other customers. That is why we took the time this morning to look into what took place at your home. Last night when we spoke with you I explained that Brandon is an experienced plumber and our employees are all authorized to repair and replace plumbing under Erica's License. It does not require more than one tech to repair or replace a shower valve. When we were originally called out you stated that your bathroom was just redone in January of 2019 and requested that we fix a leaking shower head in the master. Upon arrival Brandon found that the screw was stripped on the interior cartridge and it was unable to be removed easily. He gave you the option to replace the valve at that time which you declined. While onsite you place a call to Moenand they stated you can try to drill the screw out. Brandon did advise you that he could attempt drilling out the screw in hopes that it would easily be removed but he could not guarantee it. Being that this screw was stripped there was no other option but to leave it leaking or try to remove it. You then decided to try to remove it and unfortunately it did not work so the outcome is the valve needs to be replaced to correct this issue. The valve needed to be replaced after Brandon exhausted all attempts of repair. We got your water back on last night and did not charge you for the call as we knew you would need to replace this valve once you were ready. I would suggest since this valve was just installed on January of this year you should call the company who installed it and have them replace it or if you would like us to replace the valve you may purchase one and we will install it for you all you would pay is the labor for the installation or we may provide you one and install it the estimate for that was given to you last night. The other option is wherever you purchased the valve or maybe the manufacturer can send you a new replacement and we will install it for you for labor only. Please let me know how would like to proceed. I do have a personal question since you have been a customer since 2018. How did your mold job with JRG Restoration go? Was Joe Ridgeway the person who redid your bathroom that you are now calling us to repair? Warm Regards, Tiffany 4270 Oak Circle Boca Raton, FL 33431 Phone: 561-245-7435 Ext-0 Fax: 561-672-1126 www.ericasplumbing.com

Katie W.

It's New Year's Eve and my kitchen sink is backed up and my washing machine has overflowed flooding the laundry room, kitchen and garage. I put a call into the plumbing company where I have been a loyal customer for many years and have a service contract with only to be told, I'm sorry we are completely booked and have nothing available until Wednesday. I can put you on the emergency call list, but there is no guarantee they will be able to get to you and there will be $125 service call fee on top of the repair costs. So I went online and did some research and came up with Erica's Plumbing. I could not have asked for a nicer group of people to deal with, from the person who scheduled my appointment for that day to Joe the tech who showed up to fix my plumbing. Needless to say, I am now a loyal Erica's customer!

Rhonda G.

To make a long story short. This company did detect our leak after arduous searching. The plumber, Anthony, had to go into the attic, remove the hot water heater and re-set it to repair. A day later we found the floor in bedroom where hot-water heater was re-set and leak repaired through attic wet. The room was flooding. The company was called, and they sent Brandon out. He repaired leak which was caused by their first plumber, and admitted to same. The company then brought in blowers & asked if they can remove all flooring and replace in that bedroom. Since, we were still dealing with the initial flood which impacted another bedroom and the bathroom, we could not remove the flooring and replace at that time, That we wanted to replace flooring in impacted rooms when we can do it at one time, and when structural damage was all taken care of. I called Erica's Plumbing several times during the last week of November 2018, and the beginning of this month. I spoke with Tiffany, and asked that we start on the replacement of the flooring. Essentially, she said that I dont know anything about it, and I have to do research. I stated dont you have documentation on what occured at our home, and you collected over 10,000 from the insurance company - and NOW you don't know about the flooring that your company is responsible for as your company caused the 2nd flood in the room where they worked (which was NOT impacted by initial flood)!!!! Well, it's been over a week, leaving messages, and sending e-mails and the company- HAS NOT called me back and TAKEN FULL RESPONSIBILITY for the damage they caused. NOTE: they were already paid 10,000 plus from our insurance company!!!! I AM WAITING FOR ERICA of ERICA'S PLUMBING TO CONTACT US AND MAKE GOOD FOR THEIR ERROR by doing the RIGHT THING & complying with their professional obligation to fix what they broke!!!!!! Rhonda & Sanford G

Daisy S.

Omg ! This place is 10 stars. !! Started a project on Halloween and cake across issues and freaked out with water not stopping. I googled and came across Erica's and mentioned 24 hours. So we called them and from beginning to end was amazing!! Came out right away with a very reasonable service after hours charge. Joe our Tech was awesome , professional and so very knowledgeable. We never had a plumber that we would say """" Hey , call our plumber """" BUT NOW WE DO!! we are honestly thrilled to have found a great company! Thank you !

James L.

I went on the Website, and got an appointment between 12 and 2. Never heard from the company again. Not even a call to reschedule. I think there reviews are fake as there is no way they have 4 stars.

John G.

Literally the best experience I have had to date with any service tech out there was with Erica's plumbing and the tech was named Joe. Ask for Joe and you wont be let down his knowledge as well as manor was exceptionally professional. Erica did very well finding Joe as an employee. He went above and beyond for me and my family. Erica's plumbing cares about its Veterans as well. Look forward to working with them in the future.

Christina M.

After a year of battling with my hoa about the mold in my wall due to a crack in the outside foundation which they are responsible for they hired Erica's. I can't say how great the 2 gentlemen were. First they were prompt and very friendly and answered every question I had about the mold remediation. They removed my flooring, drywall, taped up my air vents that were closed and even laid down paper through my house to my front door on my tiles as to not get them dirty. I explained to them I had to leave and they would be in the house alone. I came home to a spotless locked house and it was mold free! Thank you so much after dealing with my very difficult HOA. I would definitely recommend them to anyone for water, mold and remediation.

Karen O.

I used another Plumbing service in the past, but Erica's is the most professional. Next day appointments available with email reminders. I love that they send a photo of the employee so you know who will be in your home. Fred installed a new water heater. He works quickly, is very neat and answered all my questions. We were able to request him when we had a drain issue. He fixed it and gave us some excellent ideas about a future bathroom renovation. I highly recommend Erica's plumbing...it the only plumbing service we call.

Harry T.

In short, quite expensive. Showed a book of prices but a quick Google search shows that these """"baseline"""" prices are much higher than many quotes on the internet.

Bob S.

We called Erica's Plumbing to get a new bathtub installed while our bathroom was being retiled. The job involved the plumber moving pipes in the floor and installing the rough valves. After the new tile was installed, the plumber would then comeback and put in the tub and tub filler. Sean Rossi and Brandon came out and gave us an estimate. We told him what we wanted and he quoted a price. Their price was not the cheapest but it was fair on the higher end. We chose Erica's Plumbing based on the confidence and reassurances from Sean on the level of service he would deliver. (As a side note, we had initially chosen Lindstrom, based on price, whose plumber came out and opened up a wall and then decided to go home.) Sean and Brandon came out the next day and spent the day digging up the floor, moving the pipe and installing the rough. They worked incredibly clean despite the enormity and potential messiness of the job. They laid tarps and all dirt and concrete was put on the tarps and never came into contact with the tile. After they were finished, they cleaned up, closed the floor and the wall. They did amazing work. Though not the cheapest, Erica's Plumbing delivered on their promises. They came when they promised and were prompt.. Completed the job on time. Gave excellent advice and were pleasant to work with.