Epipe

Nina O.

e-pipe/ Pipe Restoration, Inc had a great job with patented e-pipe technology! When I had pipe leak problem in Jan.'21, I was introduced Pipe Restoration Inc. from my neighbor who had done in 2018. What I was deeply impressed is:

1) They have a great patented theology which doesn't hurt or replace present copper pipes or walls at all.
2) They can finish their job in a day from 8:00 to 6:00 (5/14/'21). Because my neighbor with 2 floors had 28 connections (water faucet?) it took 2 days. My house has 27 connections with 2 floors, and they finished only in a day.
3) They issued a beautiful e-pipe Certificate with ten year warranty. This means my house value will goes up with leak free warranty.
4) They discounted $500 from original $8,115 since I have a homeowner's Ins. At the beginning contract, Bob Pigman showed me the estimate in detail to compare my neighbor's case. He also offered the wall repair under sink which was done by the job of Jan. another plumber.
5) Their follow-up job relieved my anxiety: After 3 weeks (6/4/'21) later they visited my house. Jose, the crew boss checked connections and fixed the walls under sink beautifully. When I complained one old faucet, he fixed it with one hour. Although I thought the extra charge for the job, he declined to receive it since those are all under warranty.

If you are warrying about your house leaks, I recommend this e-pipe for your house!

Jim D.

Louis and Brian showed up on time and wore masks throughout the day. The job turned out to be more complicated than originally estimated, but they honored their original estimate. I would highly recommend these folks for anyone with a piping issue.

Suzy T.

We loved the fact that each day they worked here, they were on time or early. We also appreciated them being consistent in wearing masks. Antonio and his crew were professional, polite and clean. They treated our house as if they were working on their own homes. Antonio also helped us with a minor plumbing issue that was out of the scope of our contracted work (Outdoor faucet leak).

Tommy, the gentleman who came out to our house to tell us about what epipe would do for our plumbing, was very informative and helpful.

We have nothing but the highest of recommendations for this company.

Scott L.

To whom it may concern,
My experience with e-pipe and their staff was significant enough that I wanted to share my experience on Yelp.
During the 2020 holiday my wife and I discovered a small wet spot under the carpet in her office doorway and immediately suspected slab leak. We called our home warranty folks and they sent a plumber team yet could not find any noticeable leak coming from the pipes. They wanted to do more investigation which would require opening walls to pinpoint the pinhole leak. We have copper pipe and our 5 bedroom 4 bath home was built in 1965. We chose to get a second opinion and invited the repipe1 sales rep over and heard his pitch. He was not a plumber yet made a good pitch and I was ready to move forward. My wife still wanted another opinion so we had Thomas from epipe come to the house. He was a plumber and actually walked the house explaining the the different shut offs and how the water routed into the home from the main line at street. We were so impressed with his story we chose to move forward paid a deposit and scheduled their plumbing team to come over and detect the existing suspected leak so we can get back to our normal lives. We had been turning the water off and on for a week or so and living with bowls of water next to bathrooms and kitchen sink. Their plumber team David and another gentleman came by for several hours and still were hard pressed to find a pinhole leak. By this time I had peeled back the carpet and was watching for leaks. David mentioned that if leaking happened again please call. That night it was cold and we had the heater on and I started noticing water leaking significantly. I took a video and sent it to Thomas whom immediately had another plumber from epipe over the next day. I shadowed the plumber Jose? and after no leak was found AGAIN, together we started snooping around the water heater and the HVAC system both next to my Wife's office door looking for a water leak source and eventually removed the front cover of the HVAC system and saw puddled water on the base of the unit. Further investigation revealed a broken drain hose line connected to the condensation reservoir which was apparently draining water onto the base of the 90%er HVAC and then it would spill over onto the slab below and follow a small crack to the exact spot under the wife's office door. ALL ALONG it was the heater causing the problem and NOT a slab leak as suspected. I called e-pipe and spoke to Jason the manager and he said no problem and that I could cancel the contract. He only charged me the minimum for 1 visit from his plumber team (even though they came out twice). They sent me a refund check within a week and our life has gone back to normal.

Kudos to the team at e-pipe...they were professional and friendly every step of the way and when we eventually have a slab leak we will be making only 1 call to epipe for a complete house treatment.

Thank you again epipe

Scott and Magali Lewis

Daniel S.

Just had my entire house done (both cold, and hot water lines), and I was very happy with the entire process. We live in a post and beam midcentury home and the plumbing is all in the slab foundation. We had been having pinhole leaks more frequently over the past year, and rather than jackhammering up our floors, our only other alternative was to have copper piping run across our roof, which was not a great option for aesthetic reasons, as well as how expensive it would be. After doing a lot of research and speaking with some people who had hired epipe for their own places, I decided epiping was definitely the better option.

Tommy came by a few weeks ago to give me an estimate and provide details of the epipe process and answer any questions I had. I was lucky enough to get scheduled in so quickly (last minute opening) as they're booked out pretty far in advance right now. The day of the epipe restoration the crew showed up on time, were very professional, efficient, and clean. They managed to have our water back on the same day. Clearly they had a lot of experience and it showed since they operated like a well oiled machine. The following day the crew came by to pick up their equipment as well as double check their work and clean up.

Time will tell how well the epipe will hold up, but I'm very confident that it'll do the trick. Knowing that we have the warranty made the decision pretty easy too.

Susan H.

We had a slab leak at our house so we called two plumbing companies. The first one was a more traditional plumbing company whom we had used before. They came, reviewed our issue and provided an estimate. ePipe/Pipe Restoration came and they spent time actually diagnosing our problem using a minimally invasive technique that truly identified where are our leak was. Their process is very different and less damaging to walls and floors. Their team came, fixed the problem, cleaned up after themselves and we are very happy with them, We rate them very high in professionalism, attention to details, communication and showing up when they say they will be at your home. Interestingly, our slab leak actually was not where the traditional plumber thought it was so had we hired them, they would not have fixed our problem. Long story short. The unique approach used by ePipe/Pipe Restoration is the perfect solution should you have a slab leak in your home. A friend recommended them to us and we highly recommend their service to you.

Victor H.

I would not recommend this company. Shortly after their installation a faucet was inoperable. On several occasions the company sent representatives to fix the faucet and it could work for awhile. The company blamed prior contractors and water heaters for the problem they caused. ePIPE accepted no responsibility. They charged for a service call while under warranty. I had to hire a competent plumber to corrected ePIPE's failures.

Additionally, ePIPE spilled sludge on our driveway. They tried to hide the spill but it was caught on camera. The company ultimately restored the driveway to its prior condition but not without a fight.

Veronica C.

If I could give more stars on this review I would! Restoring our pipes with this company has not only greatly improved our water pressure and security of our home but it's been incredibly refreshing to finally work with a truly professional company!

My husband & I have been working with several different contractors recently for different major projects as we work through upgrading our old home and we're exhausted from having to adjust our expectations as some of these ""professionals"" we've hired to work on our property have left us wondering whether companies actually understand what professionalism is.

I'm thrilled to recommend this company because we are amazed that they not only met our expectations but actually succeeded in exceeding them which I assure you is not an easy thing to do because we are very specific when it comes to how we like work to be accomplished on our property.

From the start, we called the office and had a wonderful conversation with Elba who listened to our concerns and answered all of our questions without rushing us. She was friendly and knowledgeable so we agreed to schedule a free consultation with Tommy.

Tommy was also very friendly and patient considering how on the day he showed up for our appointment, we didn't hear his knocking because of other work that was being done at our home that day but he came back and was happy to help us. His extensive experience showed as he quickly advised us of the issues our pipes were preparing to have and provided us with an estimate to repair what needed to get done but with no pressure to sign a contract immediately. We didn't hesitate to proceed and we appreciated receiving detailed instructions as to what we could expect on the day the work was scheduled and how we needed to prepare our property for the work to get done efficiently.

On the day that the job was scheduled, we noticed that the Project Manager, Edgar, arrived early to organize his team outside and get their equipment ready so by the time our project was scheduled to begin, they were actually ready to start working immediately!

The best thing about the experience with this company is being able to have peace of mind that they helped us accomplish something on our property that is very important and we are confident that no other company could've done the job better, so for us, it was money well spent!

Ashley F.

We had a slab leak at our home. We called the service department at Epipe and talked to Stephanie they sent out a technician and found the leak right away. Since we had marble tile a direct repair was not an option. We decided to only repair the line that was leaking. They stopped the leak got out water back on and returned the next day. Every one at Epipe was very professional and clean would recommend them to family and friends

Leland T.

Epipe is not a company that keeps their word. They make promises after being paid in full thousands of dollars CASH & then keep billing you, take your money again & then apply it to a credit. We will definitely make sure on every web review that is a referral service for plumbers EPIPE IS NOT TRUSTWORTHY.