Epic Plumbing

Lauren F.

Awesome Company! They installed my water softener and RO. Guy who came to instal wasn't bad looking either so thats a plus! lol

John M.

We moved into a new home in September, '21. It came with a Bradford/White Model RE250T6 Water Heater. The upper Thermostat failed at appx 15 months and I called the Epic, the original installer, for repair. This was done under the 2 year Warranty for parts & labor which was fine. This past weekend, the unit failed again and I called Epic to schedule repair. I was told that the parts were still under Warranty, but the labor was not. I agreed and the technician was scheduled for the following Monday.

The technician arrived and, after inspecting the unit, advised it needed a new upper Thermostat and Element. When I asked the price for the labor, the technician said he would have to ""check with the office"". He went outside the garage to make the call out of earshot and returned to tell me the labor cost would be $348! I said this was an outrageous charge for what I imagined would be a maximum of 30 minutes work. He said ""I don't set the charges..this is what we're told by the office to charge.""

Then he said an option would be to replace the entire Water Heater for a charge of $500. I declined both options and he said I'd have to pay for the Service Call @ $165. He did offer a 10% discount to $148 which I paid. After considering this situation, I've concluded that his ""office call"" resulting in the $348 charge included $148 for Service Call and $100 each ($200) for the Thermostat & Element getting the price within $150 for a complete replacement.

Although I could easily afford the $348 or $500, I do not like being ""ripped off"" by unscrupulous vendors. So, I will not be doing business with Epic in the future. A local plumber has agreed to replace both the upper and lower Thermostats and Elements for $85. I'll have to pay for the parts, but this will be my ""go to"" solution for all future plumbing needs.

My advice, if Epic was your original installer, once your original Parts & Labor Warranty expires, find another plumber and part company with Epic!

Jamie S.

I had an instantaneous hot water heater installed by Jon, he was knowledgeable, efficient and friendly had it done in no time. I had great expectations from these guys and they didn't disappoint. I highly recommend Jon.

Campbell C.

Very expensive. Inquiry via text as to continued issues was met with a terse phone call from the plumber. Did not offer to return to even look at it. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.

Chris W.

For the love of god do not do business with this company. They over charge on everything as you can see for the other reviews. The charged $212 for 15 minutes of work to change out a thermometer on my water heater than told me it was for the good of the customer. It was emergency and I needed hot water or would have been able to tell them no. Run from this place as fast as you can.

Barbara A.

Excellent customer service! Two days before Thanksgiving, in the afternoon, I found a slow drip from one of the fittings between the wall and the water softener. I called Epic and immediately felt their concern. Rather than have me wait over night for their plumber, they sent the on call plumber. He had to drive clear across the valley, a 2+ hour drive. The plumber was professional and quick, fixed the problem in a matter of minutes. Wait, the great service does not stop! Epic called me early the next morning to make sure I was satisfied and asked if they could send someone by later in the day to make sure everything was done correctly. The second plumber was also professional and quick. And then I got another call to ensure all was good. Holy cow! The service was outstanding all the way around.

Benathen M.

Perhaps it was an honest mistake, but I was quoted $1k for a new hot water heater install over the phone. When the technicians showed up, they told me the quote was $1.4K. Either way, the sticker shock was enough to turn me off. I wouldn't tell a customer one price and then try to charge them another if I were an honest business. Maybe steer clear.

Zahra K.

Very bad experience all around. High prices, almost three times other very good companies and over promise and under deliver. Not very honest

Jeremy M.

Apparently they installed our water heater improperly so I've never been able to flush it but now they're saying because it's out of warranty they can't fix it for me. This is totally my bad because as a homeowner I should have noticed this before now. But still I'm just letting them know that they installed it improperly but they just tried to blame other people saying that anybody could have done something to it since they installed it even though I assure them that nobody else has touched it since them. I wasn't trying to Initially blame them. I just wanted to know how I can flush it with it installed like this. But them blaming other people just put a bad taste in my mouth.

Homeowners beware. We should be running these regular maintenances to notice these things before they get out of warranty so companies like this don't have an easy out for their lack of professionalism.

Kimberly M.

Darrell is an incredible plumber. His care and service for our home always goes above and beyond typical service. We have some unique challenges as our property and home are older. His expertise always saves the day when we need help with plumbing issues.

We feel so fortunate to have found Epic Plumbing and their incredible team!