Epic Plumbing

Katheriine P.

As A New Home Owner To A New Build, This Was The First Time I've Ever Had To Deal With Plumbers And Everything. Danny Came Out For The First Issue And Within Minutes It Was Resolved! Danny Came Back Today For Another Issue (Non-Related To The Last) And Again! Fixed Instantly. It Honestly Works Better Now Than It Did At Move-In. He's Not Only Professional But Great With Families. The Little Ones Were Obviously Curious About Everything And He Was Completely Unbothered By That! Patient And All. I Also Had Some Questions About Other Services Involving Plumbing And He Answered All Of Them. Again I Would Recommend Danny For Any Of Your Plumbing Needs.

Tom W.

Same day service , technician was courteous, knowledgeable and meticulous. Will certainly use again.

Christina C.

I almost forgot to include pictures of my vehicle. and the damage that was caused in the accident when they rammed into the back of my vehicle. They are fighting the attorneys trying to claim that my fiancé is still at fault. I'm sure you can see from the damage yourself, that this was clearly their fault, not my fiancé's. This is my vehicle by the way, and I am dying from a disease that is not properly recognized by the CDC, so I am struggling to keep my head above water. Now I have no vehicle because my vehicle was totaled due to this company, whom does not want to admit fault, even though they have prior complaints from other people of bad driving. this is clearly not a God-fearing company, and only the devil would promote their behavior.

Sioux g.

I saw their company b truck in Mesa 2/14/24 rudely and insanely driving unsafely and putting others at risk... Creating two lanes on a one lane road and trying to push others out of the way. I will remember this business... In a bad way. I will not ever utilize they services after seeing this behavior on the road.

Robert K.

Everyone at Epic Plumbing has been great for us; Especially Conner; he has a great professional attitude; and he is amazingly talented in getting all plumbing problems/issues resolved; we highly recommend this company!!!!!

Lauren F.

Awesome Company! They installed my water softener and RO. Guy who came to instal wasn't bad looking either so thats a plus! lol

John M.

We moved into a new home in September, '21. It came with a Bradford/White Model RE250T6 Water Heater. The upper Thermostat failed at appx 15 months and I called the Epic, the original installer, for repair. This was done under the 2 year Warranty for parts & labor which was fine. This past weekend, the unit failed again and I called Epic to schedule repair. I was told that the parts were still under Warranty, but the labor was not. I agreed and the technician was scheduled for the following Monday.

The technician arrived and, after inspecting the unit, advised it needed a new upper Thermostat and Element. When I asked the price for the labor, the technician said he would have to ""check with the office"". He went outside the garage to make the call out of earshot and returned to tell me the labor cost would be $348! I said this was an outrageous charge for what I imagined would be a maximum of 30 minutes work. He said ""I don't set the charges..this is what we're told by the office to charge.""

Then he said an option would be to replace the entire Water Heater for a charge of $500. I declined both options and he said I'd have to pay for the Service Call @ $165. He did offer a 10% discount to $148 which I paid. After considering this situation, I've concluded that his ""office call"" resulting in the $348 charge included $148 for Service Call and $100 each ($200) for the Thermostat & Element getting the price within $150 for a complete replacement.

Although I could easily afford the $348 or $500, I do not like being ""ripped off"" by unscrupulous vendors. So, I will not be doing business with Epic in the future. A local plumber has agreed to replace both the upper and lower Thermostats and Elements for $85. I'll have to pay for the parts, but this will be my ""go to"" solution for all future plumbing needs.

My advice, if Epic was your original installer, once your original Parts & Labor Warranty expires, find another plumber and part company with Epic!

Jamie S.

I had an instantaneous hot water heater installed by Jon, he was knowledgeable, efficient and friendly had it done in no time. I had great expectations from these guys and they didn't disappoint. I highly recommend Jon.

Campbell C.

Very expensive. Inquiry via text as to continued issues was met with a terse phone call from the plumber. Did not offer to return to even look at it. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.

Chris W.

For the love of god do not do business with this company. They over charge on everything as you can see for the other reviews. The charged $212 for 15 minutes of work to change out a thermometer on my water heater than told me it was for the good of the customer. It was emergency and I needed hot water or would have been able to tell them no. Run from this place as fast as you can.