Epic Plumbing

Steve B.

BEWARE!!! This company practices terrible money rip off policies! I recently needed a plumber to repair a leak that was causing problems. When arriving the plumber that was sent, told me that there would be a minimum charge of $275.00 to find the leak, but that the charge could be applied to any work that needed to be done. I thought that was a bit high, but since I needed the repair done, I agreed. I also thought they must use this practice to ensure that they didn't spend alot of time in discovering a leak only to be told that a customer didn't want the repair done. After 10 minutes, he discovered the leak was coming from a faucet in the master bathroom sink. However, the faucet was located inside a wall that was covered by a mirror mounted to the wall from the countertop to the ceiling. He told me that I'd have to get someone in to remove the mirror. I understood and agreed. At that point he gave me an invoice for the $275.00 he quoted. I asked if this payment would apply to the repair that needed to be done after the mirror was removed and he told me no! That would only apply to work done the same day. I was furious! $275.00 for a total of 30 minutes spent in my home and no work completed.
I had the mirror removed, and had them back to do the repair, only to have them come a second time and now inform me that the faucet component that was inside the wall should be replaced. So he left and told me that he would include the bill for that day when he came back to replace the faucet after I went to a supply house and found the part needed. After finding the necessary part, I considered using a different company, but I figured that I was in this far with Epic, I may as well let them finish. The same plumber came back and replaced the faucet body. The work took about 45 minutes. He then presented a bill for $500.00!!! He told me that the exorbitant charge was what they normally get just for the faucet replacement, but he actually discounted that to $350.00 and then $150.00 for the prior days to tell me to get a new faucet.
I hate to be taken advantage of in situations like this but I paid him the $500.00. Afterwards I kicked myself for the next few days. I will NEVER use this company again, and suggest you don't either.

Sonny M.

This outfit did the original plumbing in our new construction, so, we used them for warranty work and, two fixes several months after the 1yr warranty expired (Performed free of charge; They replaced rubber rings on the same toilet.
We, of course, were glad the work wasn't charged, but remain dismayed at the cheap quality of today's toilets and kitchen sink fixtures.)

Anyway, so we later called Epic to replace a leaking kitchen fixture. They charged several hundred bucks for 15 minutes work. I inquired why they didn't charge by the hour and was told because employees previously took advantage by padding the bill.

While that may be true, I believe this is merely an excuse and means of gouging customers...

Bill W.

I use this plumbing company for a water heater problem. The initial people that came out Was Daryl and his helper. They were terrific. My pilot light had gone out a couple days later and Doug came out he's really great and he took care of my problem for me so I would recommend these guys I don't see what the gripe is with a couple of reviewers

Dawn D.

Pathetic! The guy came to adjust the knob that opens and closes the tub drain, but broke it off instead. Same guy came back to install the new one and took forever to get it almost correct. Thank goodness it was a warranty repair and I did not have to pay for this nonsense. I will never ever use this company for any of my plumbing needs!

Michael S.

These guys have been servicing our home plumbing system(sump pump in basement etc) since 2004. They are reliable, responsive and professional. I would highly recommend them to anyone, they know their stuff. Michael S. Phoenix

Jennae P.

We have always had great service from Epic Plumbing. We have had them help us with our 3 rentals as well as our personal home. On one occasion, we had another company quote us $2,500 for pipe hydrojetting. I had a hard time swallowing that price, called Epic, and was quoted $900 for the same job. I always feel their quotes are very fair, and they never have overcharged me for anything. Thanks Epic for always helping us out!

Erin G.

Epic has become one of the companies I depend on to keep my business running smoothly.

I've been using Epic for about 2 years, after they were referred to me by the AC company I've used for 15 years.

Epic has never disappointed me. They handle repairs quickly, efficiently, and cost effectively.

I just had them do a job repairing a leak in a cast iron kitchen drain line in an older home. They told me that they might need to jackhammer out some of the concrete floor to get to expose enough of the pipe to do the repair because the leak was right above the floor. They told me it would be $850, minimum. They called me the next day, with the job complete, and news that they had been able to make the repair without jackhammering, so the total cost was only going to be $600. Considering how hard working with cast iron can be, that's really reasonable.

Epic plumbing does quality work, at reasonable prices. They are available 24hrs for emergency calls, but they don't do routine repairs outside of normal business hours, which is understandable. If you need them though, they will show up, and they'll do a good job for you. I can't recommend Epic highly enough.

C J.

Their web site says they are always open. Obviously that is for emergencies; still, in such a large metro area I thought they would be available for routine maintenance calls--at least for a half day--on Saturdays. I was wrong.

Today, I was told ""Our techs don't work on Saturdays"" and since I was also told they can't guarantee an arrival time during the week, I advised the ""customer service"" woman that despite having done business with them for many years, I would now have to go elsewhere due to work schedule changes.

I doubt she'll lose any sleep over it. I can rest easy as well, since I've already found another company--reasonably priced and with a good track record--whose techs are available on Saturdays for routine R/O servicing.

Adios, Epic.

Jeff H.

Stay away. They are a complete ripoff. I had an ejector pump replaced by them. Yes, they quoted me a price of $4300 upfront to install the pump. I was naive to the cost of these pumps and was too busy with work to do some research on my own. Turns out you can get the very same model pump they installed, online for $1350 from a plumbing supply warehouse. So, basically I paid several thousand dollars for them to install the pump. Call me stupid for being taken, but this is outright robbery. The owner told me that they install these pumps in Scottsdale all the time and nobody ever complains and that's the price they charge. I guess everyone else in Scottsdale has money to burn.

Anil M.

This company is terrible. Total tip-off. Called them with a question about a drip in the heater - and was told, ""I'll just someone to take a look"" And then when he showed up took a quick look and said the ""flex pipes need to be changed and it will cost you $289"" Really?! The material cost would be no more than $25-30. So, he wanted $250+ for less than 15 minutes of labor?!!. When I declined to accept this quote, I was asked to pay $140 just for showing up. Don't call this company. They will hold you to ransom. And then take as much money as they can. Complete rip-off. Look for another plumbing services provider.