Environmental Heating and Air Solutions

Marianne B.

GREAT experience dealing with this company field rep, installation crew, and office staff. I compared 5 other companies, and Environmental Heating was by far the best deal for the quality. Highly recommend!

Kailey W.

Today, Mr. John Ehlers, Environmental Heating & A/C, provided excellent customer service regarding our newly installed Lennox HVAC system. Environmental Heating & Air Condition promptly sent Mr. Ehlers to our home to teach my wife and I how to program our Lennox smart thermostat. Thanks to John's patience and friendly attitude we are happy that Costco chose Environmental Heating & A/C to install and service our HVAC. I recommend Evironmental Heating & A/C as a Five Star company!

Melvin S.

Two and a half weeks later and 3+ techs have come out and I still have a system that is partially broken. Turns out that even though EHAS advertises emergency services, they don't really have on-calls on Sundays, that's the reason why they didn't come out. After many calls and frustration, I decided to troubleshoot, I ended up cutting power to both the condenser and furnace/blower and that brought it back up. When the tech came out two days later after it initially went out he said there is nothing they can do unless the problem is there, but they can't be here when the problem is there, so it's a lose lose situation for the consumer. This weekend on 7/16 my system went down again, on a Sunday during 113 degree weather. I had to restart it again because they couldn't come out. Whereas the system came back up, the thermostat upstairs got all screwed up. Temperatures are not correctly reading. There is also little or no air blowing on my upstairs zone. Another tech came out and said it was a configuration issue (which maybe the thermostat was but not the air flow). He changed some zoning configuration and for the air flow increased the CFM, and of course it made a bit of a difference. I asked the tech two questions:

1. Do you think this is an issue with a damper not working correctly?
2. Would the system tell you if it was a damper issue?

To both he said no, he was pretty sure it was a configuration issue and didn't bother to check the attic unit/dampers. Well, they left the system turned off, and when it came back on, again no airflow upstairs. In my frustration I decided to troubleshoot it myself, again. I went upstairs, and sure enough the damper is either not opening or gets stuck between 20% and 30%. The tech recommended tapping on the damper, which helped open up the damper, but when it closes and opens back up it gets stuck again. This was Monday 7/17. Here we are on Thursday 7/20 and after multiple calls and promises that we are in their schedule as ""high priority"" no one has come out nor are we receiving any type of ETA. We're expecting another heat wave 100+ degrees starting tomorrow, and we're still with a NEW system that's not working.

David Q.

Excellent service. Kevin R, Jacob, and Arturo installed a new HVAC system at my home. Their service is professional, also providing clear and thorough explanation on everything we need to know about the new system. Really good experience.

N O.

It's with pleasure I share a 5 Star review today. Alexa, from EHS, just completed a routine maintenance call on our HVAC system. Though all techs having performed maintenance calls since equipment installation have appeared to be experienced, efficient and knowledgeable, Alexa was outstanding at all of the above, and coupled with great customer satisfaction skills, there was no doubt she was in tune to each and every detail, and committed to following maintenance protocol to its finest.

Alexa is a superb representative of EHS, and I hope she's available to schedule and perform our calls in the future.

Thank you EHS & Alexa!!

Patrick H.

About a year and a half ago, I contracted EHAS to replace my gas furnace and air conditioner through Costco. The installation went, okay, except that they removed and destroyed my Honeywell Electrostatic Air cleaner, and the first air conditioner unit they installed failed immediately.

A couple of month later, they call me to join their service club, which would cover 4 inspections a year to keep the warranty in force. I joined and a couple of weeks later a technician came out to do the first inspection, about a year after installation.

At the end of the inspection, he het me with a $2,500 estimate for repairs! He said that a fan inside had dust on it and would have to be removed an cleaned with a $2500 cost. He also tried to upsell me a new filtration system that the installers previously said there was no room to install, or I would have bought it then to replace the Honeywell.

He claimed I didn't change the filters enough. My wife has respiratory issues, and insists that I change the filters regularly. I installed five filters in the year. He claimed that the filter he just changed was clogged and had deformed to let unfiltered air through. The filter holder they installed prevents any deflection or deformation of the filter, which was not clogged in my estimation. It was only 6 weeks old.

I wrote a complaint letter to the general manager, but he ghosted me.

I complained to Costco. In less than a day, someone from Costco got back to me, and got someone from EVAH to call me.

That call did not go well. The customer service rep right off the bat said that the $2500 quote was in error. The real cost would be $1,250.

That was still way too much to pay to have a fan cleaned on a year-old furnace which had its filter changed frequently, and I said so. The customer service representative again accused me of not changing the filter often enough, which I denied, and told him of my filter changing regimen. He again accused me of lying about changing the filter.

We went back and forth uselessly and repetitively for a while, when I stated my bottom line: the repair needed to be done free-of-charge.

After a bit more go-round, he agreed. Okay, then. We're done.

But they've never come out to fix the problem they claim is going to void my warranty if unfixed.

So, time goes by. I'm waiting for them to come out for my summer inspection, as our maintenance contract requires and I have pre-paid for.

Crickets. So I called them today to find out what's up. The customer service person, a different one, says she can't figure out why they haven't called me to set one up by now, but they're booked until late July.

The furnace and air conditioning equipment they installed works great. I went with the really high efficiency model, which was an upgrade from what they suggested we install.

But they're customer service sucks, and their business practice is suspicious.

Si R.

My 27 year old furnace went out. It wasn't worth repairing. I've had a pleasant experience using Environmental Heating and Air Solutions. They are Pearl Certified and is a Costco preferred vendor. James was very helpful in educating me on today's Lennox furnace and AC technology. Jacob, Kevin, and Marcus installed my system in a day. All four gentlemen were professional, courteous, and personable. The installers performed great workmanship and cleanliness. They have excellent financing options, plus big savings benefit through Costco.

Juan P.

My HVAC system was 23 years old and needed to be upgraded. I decided to use Costco and they connected me with EHA solutions. Overall the communication between sales and installation crew was very good. Install took one full day and the crew was very friendly and professional. The system was then pressure tested and passed very easily. I know that it wasn't the cheapest but having the peace of mind that Costco does business with EHA solutions assured me of my decision.

Dulce P.

Very professional, knowledgeable employees. Did an excellent job with our new HVAC system. Even the inspector was impressed with the quality of work done. Highly recommend them. Excellent communication from office on time of arrival, HERS inspection, final inspection from City of Concord and follow up after completion. Very efficient , organized company.

Marc L.

I had an estimate done through the service from Costco. I signed the work contract but later the same day I sent the cancelation notice. I got email confirmation of the cancelation. Fast forward 2 weeks...EHA sent a work complete notice the the finance company. Even though I notified the finance company I canceled the contract they still paid EHA. I've spent the last week trying to fix this major screw up. My credit has tanked down. I've asked EHA to call multiple times to get a text message. After that, crickets. They've caused a total mess that is taking hours of my time to rectify.