Empire Plumbing of VA

Lauren B.

I was told a plumber would come to my house between noon and 4pm. No one ever called or showed up, and when I called their office, I kept getting voicemail. I left a message, but unsurprisingly, it wasn't returned. I'm extremely frustrated with this company, as I had to take the afternoon off from work, only to be stood up by the plumber.

Chris W.

Had a great experience with Empire. My home warranty company assigned them to my after a pipe busted and flooded my garage. When I was still on with the warrant co, they were already calling to schedule an appointment understanding the emergency situation. They worked to fit me in the next day. After being a little nervous reading other's reviews, I was thrilled that they were on time, very quick to assess the issue, informative of the fix needed and how to prevent further issues and we're able to get the water back on in my house in a very quick time-frame. Even after finishing the job, they called that night to make sure everything was okay and working. Thank you Empire!

Tojuanna D.

These people are a nightmare. My warranty company sent them out to clear a main line stoppage at my rental property. They gave me a window between 10-2p on last Thursday. They did not arrive until after 10pm. The technician said that he could not clear it and that I needed to call the county out to check their end of the line. The county came out and said their end was good. He said that he located the cleanout and that they just needed to snake it. I had to put my tenants into a hotel. I called Empire back and told gave them the message on Friday. I asked them if they could get someone out soon because of the sewage backing up into the house. He told me that he would try to get someone out Sunday. That never happened. We had to wait until Tuesday. The technician came out and said that there was nothing that he could do. He said he snaked 150 feet and couldn't clear the line. Matt, who I assume is the owner tells me that I need to install 1 or 2 cleanouts so that the line can be cleared. He said it would cost me about $800. He said he didn't have a long enough snake to reach the stoppage and that he does not do jetting. Had to end up calling Stemmle plumbing. They came out on the same day and made it my house early. They located the cleanout near the house and had the stoppage removed in 15 minutes. Empire did not even try to locate the cleanout closer to the house and I have no idea where he was sending his snake. The cleanout that is farther away from my house was not flooded and Stemmle knew that the stoppage had to be between the house and the middle of the yard. I have spent $1000 between hotel costs and repair fees messing around with Empire. Stay away from them.

Arleen G.

Empire Plumbing handled my problem fast and they were very professional. Stephanie was great and my tech Lee was awesome took care of the problem and left me a note stating the problem and left me a note that all is will. Came home late and things are well. Thanks again for a great job.

Angela J.

These people are completely incompetent. I had a minor issue and it look 3 visits to fix a faucet. They are overwhelmed and do not care about the clients time. They come to your house not prepared to work and you can guarantee your issue will not get resolved on the first visit as there is never the correct tool on the truck. But I will say Lee showed up on the third day and went above and beyond to ensure that was the final visit. Thank you Lee, but he can not change this company alone the rest of the staff has got to step it up.

Mike D.

Cons! Home warranty company sent them will not comeback in my house to do anymore work.

Tina C.

I Filed a claim with my Home Warranty and they selected this company to come out , I noted what the problem was is that my underneath sink was dropping and I had granite counter tops and it needed to be resealed . The Appt was for Saturday 12/03/2016 ( think 9-2pm ) guess what this was a no show and no call . I called again Monday and she said did not know what happened and that she would send someone out that day around 4pm . This guy showed up at 6.30pm walked in looked at the sink ( maybe 1 min ) and left , he sat outside in his personal truck for about 15-20 min . Found out not covered under warranty but they could fix for 250.00 . I refused to pay my 75.00 charge because of the no show no call on Saturday . The guy that came ( I would not hire him to do any type work ) I would check to see if these plumbers are licensed before do any type of work .. Stay Away from this company !

Charlie W.

Don't let your home warranty company send this bunch to fix your plumbing problem. Insist on an alternate -- it's your right. If not, prepare for them to misdiagnose the issue, find something that's not covered to fatten their wallet, and then threaten you with legal action when you object. Absolutely horrible...

Joshua B.

absolutely the worst. had to explain things to the tech who misdiagnosed the problem... caused me to have to pay more money, tried to sell me on a service that i didn't need and then left without fixing the original problem. scheduled a second tech to come fix the problem and they never showed up. two weeks of calling the office and being told they would take care of it... never did. they are shysters! stay away from this place.

Meg M.

Run fast and run far away from Empire Plumbing! Fellow Yelpers have been loud and clear of their opinions. Unfortunately, we had no control over who our home warranty company was going to send out to repair a leak.
We asked the company to please give us a call when they were 30 minutes away because this was a rental property. This never occurred. They would call after they arrived or not at all, upsetting our tenants. If you are billing by the hour, tick tick. The first plumber diagnoses the problem, but has to get permission to get the part, so they will be in touch.
Days pass by, leak getting worse, so we have to make more phone calls. Second plumber sent out. Shows up on the wrong day. Tenant texts me. I jump in my car and arrive within minutes. He's already left! Attempt to call their office, no answer. Ugh! He comes back the next day and claims there is bad mold. There is nothing he can do. He attempts to collect a second deductible, really? Now, I'm really freaking out!
At this point, fearing the worst, I telephone our homeowner's insurance and report a claim.
The property adjuster gives me a call and shares several restoration/remediation companies.
I arrange an appointment for all of us to meet and reevaluate the problem. The experts laughed at the lack of mold, shocking! They were both writing their reports, but now we are back to the beginning.
More phone calls and frustrations. Inquired if we were able to hire another plumber, then get reimbursed, but not an option. Original plumber returns, he doesn't have the part he needs! He has to go to Home Depot to purchase, really? Lowe's is much closer and I happen to know that they have the exact same item. Travel time? The actual repair took about 10 minutes, max! #What a nightmare! :-(
***A few days later, my husband attempted to start drywall patch. Guess what, it's still leaking! This empire has fallen!