Emerald Plumbing

Jen R.

I am writing this review on behalf of my parents, per their request! My parents had a broken spigot that forced them to have to turn off the water to the house. Emerald Plumbing was quick to the rescue and promptly fixed the problem at a fair price. Friendly and fast service. We really appreciated it!

Beth D.

After looking at some of the other reviews I feel better. The office staff made me question my sanity. I used EP for several jobs recently and was happy until the last job. a mishap in scheduling left me hanging. When I called to get it corrected I was told it was my fault. The office staff is rude, confrontation. I got conflicting stories when I tried to figure out who I had scheduled my service with. One time I was told there were only 3 people in the office and another time there are only 2. And I was told they never make mistakes. Asked to speak with the owner. Never called. Have since gotten a estimate from another plumber. Guess what the work they did previously is wrong and has to be corrected.

Mark A.

Did thousands of dollars in plumbing with multiple jobs. Was disappointed when I had a problem. The front desk person really forced me to quit my service over a new garbage disposal that was defective and wanted to charge me $120 to come out and fix it. Got a lot of back talk for lady in office. Seems that when something goes wrong you are not right and must pay. Don't recommend and moving on

Walt D.

I called Emerald Plumbing because my gas water heater stopped working and my usual Plumbing company, Belzer Plumbing, no longer services gas as their gas guy left. Before calling the plumber, I checked my propane tank which indicated about 20% so I figured the water heater was the problem. Emerald came out, and told me that they could either replace the tank the next day for ~$1200 or repair the burner which would take over a week for ~$500-$600. I asked the guy if he was sure it was getting gas, and he said yes it was. This is our only water heater, so the repair would effectively mean no hot water for over a week. The reason I was told the repair would take so long is that they don't just sell a part, and a whole new burner would need to be reassembled w/ parts that would take some time to get. I was a bit leery of this explanation, so decided to get another opinion - so I called a company called Apopka Bottle Gas, which is where the previous gas guy from Belzer went, since I had dealt with him in the past I figured I could trust him. The problem turned out to be ... wait for it ... an empty propane tank. The gauge was stuck hence the 20% reading was incorrect. Now, you could say this was my fault and I should have known the gauge could stick, but I would counter the guy from Emerald who works on gas appliances for a living should have known this as well and I even asked if he was sure it was getting gas. The guy from Belzer also told me that even if it was the burner, that this type of burner can be repaired or replaced quickly and the story about it taking a week to reassemble is BS. When I told him what Emerald had told me, he said """"I know what he's talking about, there are some burners that do have to be reassembled like that but this is not one of them."""" I called Emerald the next day and explained what happened and asked for the service call charge to be refunded, which they did without argument although they added """"we usually do not do this"""". I am going to give Emerald the benefit of the doubt here, hence my 2 star rating rather than 1-star, and assume this was just an honest mistake. Even if that's the case, in my opinion the guy should have known better. However, there is also the distinct possibility that this was a deliberate upsell, and the story about the repair taking over a week seems to support this. In summary, best case the service tech was incompetent, worst case he's a crook, either way I will not use Emerald again nor would I recommend them. I do appreciate that they refunded the service charge, at the end of the day no harm no foul but again I won't call them in the future.

Jody O.

Such a great company and I'm so thankful to have found them. The plumber that came out was so nice and let me watch over his shoulder to learn about what he was doing. They were also able to come out right away which was a life saver!

Derek H.

I have used Emerald Plumbing for a rental home and my own personal residence, and they provide excellent service every time! Today I called them in a pinch needing them to do a repair so we could proceed with a closing on a property (I'm a Realtor in orlando), and they were able to come out to do the repair the same day!! Many other Realtor's in my office use Emerald Plumbing also. I would highly recommend anyone who needs plumbing work to call Emerald Plumbing.

Britny N.

Ed was awesome he was able to complete the job under an hour and professional. No difficulties scheduling the appointment.

Vince S.

I hired them for a plumbing repair and the repair took 3 days to complete. Needlessly to say I was WITHOUT water for 3 days. Each day I was the last call. And when I received the bill it was way over the price that I was quoted. But when I called the office to question, I was constantly being threatened the account going to collection. There are better plumbers to use out there.

Helen B.

We used Emerald the first time last month when we had a shower leak in our second bath and were very pleased. Today we sprung a pipe leak inside the house by our hose faucet. We called Emerald and they informed us they had a technician in the area who would come over as soon as he finished the other customer. Ken arrived in 90 minutes, went right to work and fixed our pipe. The repair included cutting the stucco which was done cleanly. Emerald is professional, knowledgable, and competitively priced. I will use them for all my future plumbing needs and not hesitate to recommend.

Sarah R.

Used them on Christmas Eve because our garbage disposal was leaking. Service was great and they installed a new one at a reasonable price considering the Saturday and holiday hours the employee was out. I would recommend.