Emerald Plumbing

Ron N.

WARNING, stay away from doing business with this company if you expect a suitable job! We , also , had used them in the past. We will never use them again. their communication skills are very poor!! I would have liked to have posted pictures of their completed product but this website will not allow it! They were called for a leak and removed our brass spigot on exterior of the house and replaced with a plastic handle shut of valve spigot without informing us of the change! Left pipes exposed to the elements on exterior of wall instead of in wall (like originally built)! Do your self a favor and call someone else!! I have to get another plumber to correct their work!! Ron N.

Taylor V.

10/10 recommend!! We're in the process of fixing up our home to sell, so we've worked with several different contractors/companies within the past few months on various projects. Our experience with Emerald plumbing compared with the others has been night and day - the entire Emerald plumbing team was incredibly helpful & professional from the office staff to the plumbers and dry wall guys, overall we're extremely satisfied. We had a full repipe on our home - we called on a Monday and the very next day someone came out to give us a quote (which was very fair/competitive by the way), once we decided to move forward they were able to start within a few days. Even when the county inspector came by afterwards and we told him we used Emerald he said """"I don't even have to look too hard then, these guys always do a fantastic job"""". Our realtor actually suggested Emerald to us in the first place because of all the great feedback she's heard, and their reputation for great work holds true!

Bruce B.

Paid 8000 for re-pipe of my house and the shower faucet was dripping. I called 3 times and asked for someone to come back and fix it. I was told the project manager would handle it. 8 days later no one called or cares. Their customer service stinks. I guess I need to call a plumber to get it fixed!

Mark D.

Warning, stay away from this firm. I had used them on several occasions in the past with decent results but the last time was disheartening. I have a rental property that I've owned for 20+ years and I'm very familiar with the plumbing, old. Over the 20 years I've repaired the tub washers and seats and when the tenant called, I knew exactly what it was. A new washer or seat was needed. Called Emerald and asked them to fix since I didn't want to deal with it. They quoted me $155 for service call and up to 1 hour of time. I said ok. Technician called me and quoted me $750 to replace the whole internal diverter and repair the tile. WTF! I questioned him and that was that! I refused and replaced the seat and washer for $14. I'm out $155 and the Tech never even shut off the water to evaluate the problem. Thank goodness I'm a bit handy or I would have been grifted out of an additional $595. It hurts paying the $155 but I learned not to trust this company.

Erica J.

TERRIBLE experience with the office manager of Emerald Plumbing. She was interrupting, wouldn't listen at all, didn't find out the situation of her team who had to come back to fix something on the job, talked to us in a very disrespectful tone, and blatantly blamed us. I liked the company's work until they gave us an inaccurate estimate and tried to charge us almost double the price. They don't do written estimates so you have no way to verify your quote is correct. That was the most hurtful experience I've ever had on the phone with a customer service agent. She did not seek to understand or do anything to rectify the situation. I highly discourage people from trusting this company after this experience.

Ruben R.

First off, no one already likes calling a plumber to help with a situation. When it came to getting real support these guys were the best. They treated my problem like it was at their house and were able to get the work done fast and at a reasonable cost.

Jen S.

Came out when they were supposed to for several small projects and did a nice job. Felt like we got what we needed without being ripped off

Precious H.

Stay away from this old, grumpy, and rude woman Myrna. She is rude, unprofessional, and arrogant. I don't know how he sleeps at night. This company doesn't warranty their job. Extremely overpriced. Just stay away.

A L.

Inadequate customer service. Had to call several times to get tech to give repair information and several calls to the office for pricing and invoices sent for work performed. The company is only concerned about getting payment and lacks communication. Very disappointed since we were a returning customer after spending over 10k on another property. Will not have my realtor recommend this company again.

Paul G.

Totally broke an exposed PVC pipe main water line to my house. Called Emerald who had helped me before with a similar problem. Shawn did a great job, fixed our issue, and improved the cosmetic fix of the original fix. Highly recommended!!