Emerald Plumbing

Jose S.

BE SUPER AWARD OF THIS COMPANY ESPECIALLY WITH MR HUGH and OFFICE MANAGER MYRNA SUPPOSEDLY THIS JOB WAS COMPLETE PROPERLY AND PASS ALL CITY CODES, we will see about that. I not sure how this company kept there linceases, The complete the whole re-pipe on one of my property everything ok until I decide to remodel my bathroom. This is what you call cut Corners, incompetent and laziness they destroy my 1,500 dollar vanity to connect a water connection to the out of the property which should be run thru the inside of the walk or run thru the roof. SEE THE PICTURES

Jon L.

I had my three bed/two bath house in Orlando repiped by Emerald Plumbing today. Roger, Chris, and James were very friendly and competent. We discussed the job and a few options on how drywall cuts were to be made. They showed me the materials they would use and described the process in detail. The hot water heater was also replaced. They put down protection for the carpet, removed mirrors above the vanities and created a safe job site. It helped that they were able to back up to my vacant garage to stage their tools and material. When the repipe was complete they pressurized the system with air to check for leaks prior to reconnecting to the city water supply. All taps and valves were inspected and then the hot water was turned on as well. They left the house with minimal drywall patches to be made and cleaned everything up nicely. Emerald provides a 25 year parts warranty, a 10 year labor warranty, and they were also the lowest bidder of three estimates. I would highly recommend Emerald Plumbing and they are fortunate to have Roger, Chris, and James to represent their company!

Kimberly A.

We hired Emerald to do a total re-pipe of our home. They were very professional, from the initial explanation of the project to the efficient and respectful technicians to the immaculate clean up afterwards. And their price was very reasonable. I'd recommend them to anyone.

Kaytie B.

George was efficient, very knowledgeable, and very nice. He fixed our water heater in one day, going out to get the parts the same day himself rather than wait for them to be delivered, because the Emerald Plumbing team was worried about our heater shorting. They even gave us a discount since we had the initial consult and final service the same day. Highly recommend!

Nancy W.

Worst service ever! Called at 8am have them all my info, they told me cost estimates etc. and gave me a window noon to 5pm. They told me he would call 30 minutes out and I failed to answer phone they would not come. I carried my phone everywhere all day! It got to 4 I thought I would check and make sure they were coming and I got """"we have no record of you in our system"""" SERIOUSLY?!?! I must have sounded upset cuz I was told I don't need to raise my voice and then they told they would check one more time and they came back and simply said nope we have no record? No apology mind you...I told them they must have enough customers and don't need this one.. called Ferran!

Shannon S.

We had our home re-piped after it was brought to our attention that we had the undesirable pipes from the 90s. We obtained three quotes, and decided to go with Emerald Plumbing based on their competitive estimate, prompt service and professionalism. We were definitely NOT disappointed! From phone calls and customer service through the finished product, they exceeded expectations all around. Our crew chief Richie kept us informed throughout the entire process, and the crew worked very well together. Highly recommend- on time, on budget, professional, and quality work. Thank you!

A S.

Awful. Had them do a really-plumb and they never came got the final inspection done. I had to do it in my own. Called again for a problem they found with the clean out. No show and no call for the appointment, even though they said they did. Office staff were no help and not engaging at all. Asked for my invoice to be emailed to me and they said it would take 24 hrs. Why? So disappointing. Always looking for help with my rental properties and they definitely weren't help Go to close on the sale of my rental house they did the work on and they never closed the permit from 2 years ago and it delayed my closing. Also just checked my credit card charges and they charged me $500 more than my paid invoice shows. This has been a nightmare to deal with them and I'm shocked they are still in business

Orlando girl R.

Late Sunday night, I had a flood in my bathroom which seeped into the bedroom and through the garage wall. The answering service was VERY polite and empathetic. Frank called me back within an hour, triaged the issue based on what I told him and when I asked him to come out, he advised several times about the $285 charge, I repeated that I was OK with it. (I'm guessing he's dealt with a few customers who may have denied knowing about the charge. No worries... I definitely needed help.) After showing up 45 minutes later, Frank was courteous and knowledgeable. Then, he went outside and climbed on top of the roof to work through the vent. Keep in mind, when I've called plumbers over the last 10 years, they would go on the roof as a last resort citing, """"If it comes back, then we'll go through the roof vent."""" This means, I was VERY pleasantly surprised that he did this without hesitation AND remember... this was in the dark on a Sunday night. I definitely would use this company again. Thanks Frank and Emerald!

Rick G.

May 8, 2019. After calling Emerald regarding, what we thought a small leak, we discover we have multiple leaks because of the old gray pipes...long story short; Jeff quickly remedied the leak issue. His professional, knowledgable and thorough explanation of the current and future problems with the pipes convinced us to schedule the long overdue re-pipe. Jeff provided us an immediate and very reasonable price quote with a target date of May 24, 2019. The morning of the 24th the crew arrived at the scheduled time. These gentlemen were all courteous and professional. It was obvious from the start that they were a team and each knew exactly what was to be done. After a very brief walk through the team supervisor (Chad C.) quickly assigned individual tasks and then he began explaining their game plan to us. Chad was very informative, patient and open to questions. At no time did we have any concern or anxiety regarding the work that ensued. Work began promptly at 9:00am (as promised) and a little over six hours later, the team are busy gathering up their equipment, vacuuming floors and wiping cabinet and appliances off (impressive!). One thing I noticed, and must mention, was something that stood out and clearly demonstrated their level of professionalism. When one guy finished his task, he didn't hesitate to ask another if they needed help and jumped right in if they said yes. At completion, Chad walked us through what had been done plumbing wise, and what to expect when the drywall crew arrives the following Tuesday. Mr. Liam should be very proud of what he has created and how he has instilled his technicians with a positive work ethos which ultimately carries over into the field as individual professionalism, pride and quality of work. Kudos!

Tetiana G.

They came out to fix the leak from the bathroom to the garage. It wasn't possible because the leak was related to age of the shower glass and the worn out grout in between of the tiles. However, they replaced the old shower cartridge and charged $295.49 (2* 95 service call, trip charge of $30 and materials $75.49). When I called for an update I was told the invoice and the report was sent out. I requested to resend it twice and didn't get it until today. I called a different plumbing company to get another opinion about the leak. When they came out today, it turned out that the cartridge was installed upside down (which doesn't have anything to do with the leak of course but still was surprising to say the least). So I called them back and made them aware of it and the representative told me that the person who installed had years of experience. The customer service representative was impatient, defensive and made rude remarks. I would never recommend this company to anyone! Incompetent customer service and lack of professional skills!