Emerald Plumbing

Amanda S.

I wish I knew what this plumbing experience was actually like, but I could not get past the EXTREMELY rude office staff answering the phone.

Dwain D.

I chose Emerald to re-pipe my house despite their not being the low cost provider. Because as my Dad always said """"you get what you pay for"""" however in this case he was wrong. With Emerald you get far more than you pay for in terms of service, quality and professionalism as their team of Darren, Joe, Andrew and Blaine was exceptional. They triple checked each other's work and made sure I both understood and was comfortable with the process. Emerald Plumbing now has a client for life!

Jami M.

Fast knowledgeable service! The green truck arrived full of all the supplies that a plumber could ever wish for! Ken came in, took off his shoes and diagnosed the issue. He was able to get the job done in less than 20 minutes, with no unexpected additional charges. He was amiable, neatly attired and thorough. I would highly recommend this company for any plumbing emergencies.

Scott K.

After getting Emerald recommended to me by several neighbors, for a repipe, I gave them a call. Started out well, guy was there later in the day and was friendly and thorough in his review and explanation of the job. Got my quote via email and wanted to ask some questions. Called, and the office person was totally miffed I wanted to speak with the guy who was at my house. """"I can answer questions"""". Well, if you were in my house and looked at my bathroom you could...but since you weren't maybe the person I asked for could please call me? """"He's in the field, no way to call until tomorrow"""". Fine. Not a very nice person. After hanging up I sent an email to the field guy with the info I was going to ask about so he could be prepared. AND sent an email back to the person who sent my quote asking for an estimate of when they would be able to do the work. Over a week has gone by, no call, no emails, no nothing. Their work might be good (it appears so from the many recommendations) but the theme of the office being a mess seems very true. They were the lowest bid with the most recommendations but if you have to chase them when they are SELLING you the job, what chance do you have after, during their """"10 year warranty"""" period? Sorry, took a pass and went with another recommended firm who WANTED my business. Guess this is another example of our good economy.

Pat O.

After 35 years in a house with copper plumbing and the only house in the neighborhood that hadn't been replumbed, I wasn't too surprised by a leak in the slab signaling copper pipe issues. The owner, Liam , came out the day after we called and gave us a reasonable estimate and time line. A week later, a team of 7 experienced plumber showed up early and got started. This wasn't an easy replumb but I'll be darned if we weren't up and running by 5PM. The crew was personable and clearly experience - a pleasure to watch. I can't say enough about what a great job Emerald Plumbing did for us. I wouldn't hesitate to recommend them to anyone needing their expertise!!!

Kim R.

We love Emerald Plumbing. They replaced all of the supply lines, the water heater and added a few outside faucets. They arrived early and got the job done in one day. The guys were professional, courteous and well organized. The office staff was friendly, even when I had to call and reschedule. The county inspector said they never have an issue where Emerald doesn't pass inspection. We will certainly call them the next time we need a plumber.

John D.

Let me tell you about the horrible experience I had by phone with Emerald Plumbing today. As an owner of a rental I requested for them to look at an issue with my tub since they re-plumb the entire home June 2013 and im thinking it is a warranty issue. They were to make arrangements with the tenant for entry into the rental to check out the problem. I did not hear from them until i called and spoke with the tech who describe the issue and also informed me that they needed to order 1 more additional canister. So i said okay and i waited. According to my cell phone history the last time I spoke with them on December 7th regarding the status of the part that needed to be ordered. It has not come in at that time Let me add the only reason I found out about what the issue was and the status is because I had to call them. I haven't heard anything else so I called the tenant who informed that she doesn't work from home anymore so she hasn't been home to grant them access. Their lack of communication is horrible. Emerald Plumbing should have shared with me since I am the point of contact for any communication and payment on my rental. They failed to informed me that they were having issue getting access. If they were having issues i would have driven up to meet them and let them in myself. If it was a payment issue I bet my phone will be ringing non-stop but they conveniently wanted to blame me and tell me that they informed me that were having issues getting access to the unit. So when I called today Kira's tone and attitude was inappropriate. I called back and asked to speak with the manager of Kira and the Assistant Manager answered and she attempted to try and passed blame on to me as what I perceived as inappropriate. She went on to try and say she heard me yelling and that infruiated me because she was trying to say something to justify Kira's actions when in fact i wasnt yelling at all; not once did I raised my voice. Yes I repeatedly asked her question after question that she couldn't answered because they have no records of the work order. Conveniently, if it was money due to them they would be dialing my cell trying to collect and there would have been a work order. I will be posting an update because they now have to send a message out to all their workers to see who went out to do the work and what part were they waiting for.

Jay R.

We have used Emerald Plumbing to complete repairs, faucet replacements and an entire home re-plumb. They get the job done right and stand behind the workmanship. Highly recommended.

Steve N.

Beware of this company!!!!! They do not stand by their work. If you have a problem after 30 days you are on your own. They are pleasant until you have a problem with their work. The president of the company would not even call us back to discuss the broken pipe they installed. BEWARE PLEASE!!! There are much better plumbing companies out there.

Jessie G.

Great job and good customer service. Frank did my repair this morning, he was friendly and knowledgeable. When I made my appointment I was told they would arrive from 9-9:30, Frank called in the morning and advised of his arrival time. He was right within schedule. The repair was done within a reasonable time. I feel companies that charge per hour tend to prolong repairs on purpose to charge more and I didn't get that feeling with Emerald. This is the second time I use them and each time job has been done well. I would recommend them to a friend.