Emerald Green Plumbing

Nadine T.

Brian came out immediately to fix a leak in the line feeding into my water heater. It was fixed in a flash for a reasonable price (let's be real, plumbers are not cheap though). What I liked is that he doesn't have that kind of business model that runs as a network/dispatch that pays on commission. He gave me a good education about my aging copper pipes and advice on how to get the most out of them rather than jump right into an expensive re-piping job. In short, he's a technically talented plumber and sincere person...no BS. I would hire him again.

Diane R.

We've had Emerald Green as our condominium plumber for years. They ar so far above any other plumber, especially in diagnosing problems that baffle other plumbers. Our condo recommends them without hesitation.

Rose Marie C.

Our family would like to commend Emerald Green Plumbing and its owner, Brian Walsh, and his assistant, Martin, for many years (at least 15) of the best in ""home rescue plumbing service needs"" for our home. Emerald Green Plumbing is outstanding particularly in the areas of customer service and maintaining a vast and thorough knowledge and comprehension of plumbing problems (any kind) and what it takes to fix them. From our own personal experience over the years, Emerald Green stands above other plumbing companies that we have used. They are very familiar and knowledgeable about the plumbing layouts and needs of the older homes as well as the newer to the most newly designed homes with designer kitchens and designer bathrooms throughout the San Fernando Valley as well as other outlying areas. Our family has resided in the Valley for almost 45 years and there has never been a time or a plumbing issue from simple to very complex that Brian Walsh could not solve, whether to repair or replace. Martin is equally as hard working as Brian and they have always gone the extra and many miles to get our plumbing issues resolved and in a timely way.

Just to name some of the plumbing work that Emerald Green has successfully repaired or replaced for us: Water heater, kitchen disposals, new commode installation, major plumbing from the front of our home out towards the street (having to go under the driveway, etc.), replumbing for washer and dryer going from inside the home to another location, ....there have been other repairs and new work, all very professionally done and with not just the right parts, but top of the line parts that worked and nothing had to ever be redone.

We are very pleased with Emerald Green and that Brian always takes the time to explain what our particular plumbing issue(s) is about and what is needed to correct it. He doesn't mind taking the time to explain details, does not get annoyed when we ask lots of questions; has a great attitude, and this goes a very long way with us. Other plumbers simply wanted to come in, diagnose, get the job done and then hand us a bill. We feel very blessed that we can call on him with great confidence for all of our plumbing needs because he and or Martin always know what to do. His company's service is reliable and trustworthy and we have always found parts and labor costs for various jobs to be within fair pricing limits. No matter whether planned plumbing is in the works, or an emergency call for help, Emerald Green has an excellent reputation for promptly returning calls and ready to help. If you want to have a plumber to work with who truly cares about your issues with your home and you want quality work to be done and someone you can trust who knows what they are doing, we highly recommend Emerald Green Plumbing. Brian Walsh and Martin will go the extra mile to make sure the right solution is in place to get everything up and running again for you. Thank you Brian and Martin for many years of outstanding service.

Fachnan O.

Had an emergency where the flex connectors under the sink in my bathroom failed suddenly on a Friday evening. Brian from Emerald Green arrived promptly for then appointment the following morning. He replaced the connectors and check all the others in the apartment. He explained, in advance what he was doing and what the cost would be.
I was very happy with the work and would highly recommend this company.

Jess B.

Martin came by within only a few hours after we called to install a new water heater. Very fast. Was impressed by the time it took to install as well as his professionalism. It was a good experience compared to previous experiences with both Home Depot and Lowe's trying to get a new water heater installed in a reasonable amount of time. Will use them again

A M.

I understand that things change or come up last minute, however it's the lack of communication that prompted me to post this review. This plumber wasted our time for hours by stringing us along to change our faucets, he confirmed 3 times the day before and on the day of the appointment, said he would come an hour before the appointment, did not respond to phone calls or text during the scheduled time, said he is busy with another job and did not show up, highly unprofessional, avoid wasting your time with this company. The other reviews must be friends/family or paid for.

Chris L.

Emerald Green Plumbing is always my first call for any plumbing problem I have. Brian has installed a shower, a disposal, water heater, toilet, and fixed a number of drain issues at my house over the last five years, and every time, he responds to my calls promptly, arrives on time, and executes perfectly.

Raul G.

I recently learned about Emerald Green through Lowe's when I had to have a new toilet installed in one of my home bathrooms. Having engaged plumbers for more than 30 years I was not expecting the quality of expertise and customer service they provide. The owner, Brian Walsh, runs a 5-Star+ business. They picked up and installed a new toilet within three days and the plumber, Martin, was punctual, polite, quiet, fast, and a perfectionist. I've had doctor's who aren't as good at their jobs as he is. He came back today to install a toilet in another bathroom and take away the old one. Martin showed me the toilet was only soft-blocked and said he could simply clean and reinstall it, saving me time and money. I took his expert advice, and his honesty saved me more than $600. I can't recommend this company enough. (I also recommend Lowe's in Burbank for their plumbing department's customer service.)

R J.

Janet and ""Peace"", seriously? This company is supposed to be responsible for a water heater that was installed EIGHT years ago and a disposal that YOU purchased which they happened to install?
Here's the bottom line...you get what you pay for and with Emerald Green you get EXPERT service. I've had Brian troubleshoot a drainage problem that two other plumbers were perplexed by and today Martin would not stop working on a slow hot water issue that other plumbers told me I would have to re-plumb the ENTIRE house to fix (he fixed it by literally SUCKING the mineral deposits up and out of the filter of the kitchen faucet). Martin is the kind of employee that any business would be blessed to have working for them!
How often do you have to hire a plumber? Once every year or two? Don't be ""a penny wise and a pound foolish"", spend a few bucks more and get the job done right.

Brian S.

After using Emerald Green for a couple of large jobs and a couple of small jobs I finally get around to a review. Whenever I drag my feet on a review that means that I'm undecided, indecisive, and still mulling over the situation. Right now I'm torn between 2 or 3 stars. With regard to plumbers: Meh, I've experienced better, but meh, I've also experienced worse.

Emerald Green advertises in church bulletins as a local parishioner who gives a 10% parish discount. I've seen his ad in several parishes... so I wonder, which parish is he a member of? I once asked and really didn't get a coherent answer. I never asked for the discount so I suppose it's my own darn fault for paying too much for plumbing jobs.

The good: Brian has a charming Irish brogue and is quite a chatterbox... maybe even to the point of being perceived as a ""fast talker"". After discussing a job and the price (seems to generally be on the high side, but since plumbing jobs really aren't amenable to ""shopping around"" it is hard to really say) I always feel like I have to count my fingers after the handshake. His crew did very clean work on the re-piping and the interior walls looked just like they did before. I was fearing a lot of chopping and patching but there was none of that seem. During that job there was some property damage from a crew members accident and Brian took care of the repairs completely and to our satisfaction.

The not-so-good: A few years after a re-plumb job there was a need to turn off water to a faucet... and I quickly learned that the shutoff valve was plumbed flat against the wall so the pipe has to be pulled back to turn the shutoff valve. That isn't right and seems like the result of lazy workmanship or an attempt to not use a couple more elbow fittings. Both water heaters installed by Emerald Green eventually needed major repair - thermostat/gas controller replacement. One failed so soon that warrantee service took care of it. Fine; no problems. The other failed about 8 years later. Called Emerald Green for service and l;eft a message... no return call. Called the office and the receptionist started the gilling, ""is this a Lowes water heater or one we installed; we won't service a Lowe's water heater; are you sure we installed it?"" This, twice. And when the did come out for service they didn't have the part on the truck, couldn't get one from their supplier, and basically left us on our own to find the part. (I found one in one phone call and had it overnighted. But why don't YOU have a better network of suppliers?) After installing the part the cover to the water heater could not be replaced -- the gas line had become so deformed that it won't fit anymore. I don't think this is right, and I also think this is another indicator of the inattention to details.

The really perplexing: One of the water heaters installed by Emerald Green is a Whirlpool... just like those sold at Lowes. The other site has an American Water Heater brand installed by Emerald Green. Why couldn't you look up in your records to verify that you installed the water heaters instead of the grilling on the phone and the resulting confusion/concern/consternation?

The best: Emerald Green's young plumber, Martin, is a very charming and nice man. He seems very honest and hard working.

The bottom line: I'm not totally dissatisfied, but not totally satisfied either. There are just too many small things to make me really think that next time I may call someone else. Seems like too small of a shop to count on for emergency service despite the ads bragging about 24-7 emergency service being available.

What a shame since I like supporting small business. But to keep up with the big companies with fleets and people actually returning calls promptly you need to give us reason to keep calling... but it's just not there.