Elite Rooter - Orange

Daniel K.

Anton was wonderful, prompt, and highly professional. Helped us replace an old toilet, no less on Christmas Eve.

Steve C.

Absolutely polite, clean, professional service I had with Anton. I would recommend him to any of our friends or neighbors. I'm definitely going to be using him in the future for an add-on bathroom doing thank you again.

Patricia C.

Elite Rooter really did a great job on our plumbing issue. They worked quickly and professionally.

Sarah B.

Anton and Donald were a great help. We were able to get our problems fixed in a timely manner.

Alissa F.

Anton really exceeded expectations. Very respectful, friendly, and resourceful. Great job overall! Thank you Anton!

Laura P.

Great service very professional and helpful employees. Very respectful of property and customer. Would absolutely refer them to friends and family

Michael S.

Scam of a company that left a large project that was fully paid for unfinished and the work that was done was poor and not up to city code. Eliterooter will also not respond to contact attempts.

Nina L.

Sammi and Sam handled our needs in a timely manner, made sure we were well informed and taken care of and we'll be sure to continue to use them for all our needs moving forward!

Vang H.

I too had a horrible experience with Dion and Elite Rooter. NOT RECOMMEND TO ANYONE!!!!!!!

I had a slow shower drain and had Elite Rooter San Diego came out to do an estimation. Grayson and one of his co-work came and I requested a camera through the shower pipe line and the main pipe line to see what was inside. They told me that the line were dirty that's why the slow drain but never shown me the video of the dirty lines. I requested to hydro jet the main pike line and the slow shower line for a quote of $1000. I believed Grayson and allowed to go ahead with the hydro jet.

At this time, Dion showed up and take over the work. After the hydro jet, the slow shower drain did not fix. I don't know what they saw inside the pipe lines but they did a poorly troubleshooting on the problem. Now I have to pay $1000 and the problem was not fix. Dion assured me that with his 20yrs experience, it's the P-Trap that causing the problem. They need to break a 3X3 floor and replace the P-Trap for $4300 or pay $1000 and nothing fix. He can get the cost finance loan so that I can pay it monthly. 10 minutes later, I was approved for financing loan $4300 on Synchrony Back credit card.

3 days later, I had to call him to come and let me know what is going on. He came by in the evening after coming from another job, he started to focus on the rusted pipe line, not the P-Trap. He said that he have to replace the pine and with his 20yrs experiences, all of the other iron-cast pipe are rusted and they all need to be replace. It's city code that he had to replace all of the rusted pipe after knowing that they are rusted. He gave me a new quote of $20971, this included the $4300. He will canceled the previous $4300 from the bank(He never did). I told him that I can't afford 20 thousand, there got to be another way. He said he'll help me by lower the 20 thousand to $16671 if I would secretly gave him $2500 CASHES.... STUPID ME..& F....ME, I agreed and I signed the agreement to go ahead on the work. 2 weeks later Synchrony Bank disapproved my loan but charged a me bank credit card of $20971. This is the total of $4300 and $16671, he supposed to cancel $4300 but never did. Now I have to pay that amount. He cheated me $2500 cashes for himself and cheated me $4300 to Elite Rooter.

He estimated that it will take 3 to 4 weeks but it took them 2 months from 9/20/2023 to 11/1/2023. They would come for couple of hours and gone for 2 days without any report. I had to follow up so much that I accused Dion that the work is a side job for him. Never keep appointment, always said that missing tool, missing part and don't show up for appointed work day.

I'm process of looking for a legal assistance to help me deal with this group.

DO NOT USE ELITE ROOTER. They don't itemize their work, over price, never keep appointment and don't show up for work.

Nick J.

DO NOT USE THIS COMPANY.

I originally had Elite Rooter snake the drain for my toilet which turned out to be a temporary fix (not their fault). Had them come back out a couple days later for the same issue and put a camera down the drain. Found out I needed all new drain pipes and scheduled the repair, putting down a deposit and financing the rest. I got a second quote a day later that was much more reasonable and included additional repairs so I canceled the service with elite rooter.

I've now been trying to get a refund for the services not performed for three months. I've called every single week, and each time I'm told by their call center that my issue has been escalated to a manager, the accounting department and someone will call me. I have yet to ever receive a single call or email from them and had to start a dispute over the financing payments I was being charged for.

Once again, they can get someone out to your house, but don't expect anyone to ever follow up with you if there's an issue.

Look elsewhere.