Elite Rooter

Adam B.

Scammers!

If I could give negative stars then I would. They tried to tell me I had a collapsed pipe and they could start the job today. Initial estimate was $7200 but could be in the $22k range if more pipe needed replacing. I stated I wanted a second opinion and they immediately packed up and left. So glad I got that 2nd opinion. The next company had no issue cleaning out the sewer line and actually showed me via video that the entire line was in great condition.
Had we listened to Elite Rooter aka scam company then we would have completely torn up our back yard including our concrete patio for no reason at all.

Avoid this company at all costs!

Jo B.

Keith Brown was an amazing technician who didn't quit until he figured out our problem

Lisa X.

Keith Brown showed up within an hour of my calling. Great service and knowledgeable. I would have them back without question.

Corey T.

Quentin was fantastic! We always have a gray experience with Elite Rooter. Thank you for the quick and efficient work!

Mateo G.

I am a repeat customer . unfortunately i have a homes that were built in 1940s. I have had the pleasure of calling Elite Rooter now , four times over the course of two years across three different properties. I cannot say enough good things about the service technician, Israel, and the district manager, Augustine, both are extremely courteous and professional and attentive .
At my smaller property back in July , i had a sewer blockage and they provided me with avery competitive bid and diagnostics of the issue . in the house that I'm sitting at now. I've had the sewer blocked up a few times due to multiple belly's and root intrusion. They came out on 24 October cleaned the line. It got clogged up again today and they stood by the work and cleaned the line again today at no additional charge. I can't say enough good things about the customer service and staff. Great people make great business. Very pleased with elite rooter .

-Topher H.

Our garbage disposal stopped working and our dishes was backed up. Quentin was super helpful, kind and knowledgeable. fixed up our issues. thank you!

Michael K.

I had a backed up sewer main line. I chose Elite as thought it was small local company and found out later that it is not a small local company. The tech arrived and within a short time stated that the line was blocked ten feet from the clean out entry and he could not continue as the company policy is not attempt to break through a blockage with the rooter and to stop. I had the drain videoed a few years before and knew that within ten feet it was in plastic (SDR) pipe so either SDR failed and collasped or something was not making sense. The tech called in another tech with the camera and they started to show the sewer line. We went right past ten feet and nothing in the line. My line changes from SDR to clay and there were minor roots growing in at the clay pipe joints and city made a repair to the line a few years ago and that was noted. We found a blockage around 75 feet of white materials. The camera tech stated due to the root balls, the clay pipe joints and this major blockage that I needed to have my line replaced and also lined in the other sections at the cost of at least $23,000 and when could they get started. This took the tech about 5 seconds to come up with the price to replace the line. I said that I needed to discuss with my wife and that we would talk tomorrow.
Due to a previous issue with sewer line there was a root ball about 75 feet that I was recommended to clean the root ball and I forgot about this until i saw the blockage at 75 feet. I took the video and sent to two other plumbers and both said the line is not perfect but does not need to be replaced today. One stated they would attempt to go through the blockage their rooter which they showed up and went though it. It was also recommended by one of the other companies to start using root killer to help remove and slow the root growth.
I feel that Elite was not being truthful and dishonest and would not recommend as luckily I had previous knowledge of the line and also some good advice from other professionals.

Aaron G.

Quentin and his team deserve 6 stars. The level of communication and understanding they showed is rare for any trade industry these days. No fancy up sale, no unnecessary work, and they didnt just say what was wrong, they showed us. This is a company and team lead who know what customer service is and how to provide it. 10/10 would hire again!

Lauren H.

Quentin was super helpful and pleasant! Would recommend and use again! Awesome job. Was quick to respond and got everything done.

Janet H.

Unprofessional and very poor workmanship. Not only was I overcharged, but I was charged for work that wasn't done. Their customer service is non-existent. Read the reviews before you have them do anything!