Edwards Plumbing & Heating

Chris N.

Taking advantage of people who don't know pricing is the fastest way to get your business flushed down the toilet. See what In did there? Stop ripping people off for things like garbage disposals and maybe you'll get better ratings.

Paul B.

I had a corroded pipe above the kitchen sink trap. No biggie, something even I could have fixed had I not had to work. The dispatcher told me the fee was $60.00, plus the cost of the repair. Since a small length of PVC would do the job, I had thought that the repair would be no more than $100.00 at the most. Boy, was I wrong. When the plumber arrived, he informed me that the fee would be $225.00. When I expressed surprise, he reduced it to $202.00. I felt misled on the pricing. Run, don't walk away from this company.

Joseph S.

My dad told me to come go with EPH and it is the best choice he gave me yet! I gave them a called this Monday and I got schedule for Tuesday and they told me that the worker would be at my house around 1 to 7, James came to our house at around 1 something and help fix our problem with the hot water and also gave use some advice on how to fix it the next time it happened again. I don't know what to tell y'all but James is awesome and he was really helpful with the information he gave my brother and myself. I definitely recommended this company to a lot of my friends if they needed help without anything that has to do with these kind of work. Thank you for the work! Your company is AWESOME!

Brian F.

Edwards Heating and Plumbing provided us with great customer service in getting a skilled plumber out here to our condo to fix the kitchen sink pipe between the garbage disposal and also provide us a solution and quote for fixing our humidifier water line and also for running a water line to our garage. Rick Fife was a very nice when he arrived, wore shoe covers, and explained everything he was doing while he made the repair and explained the solution and quotes for the water line and the water line repair for the humidifer. He came after my work hours at 6pm which allowed me to be able to not have to miss work. I would use Rick Fife and Edwards Plumbing and Heating again for our HVAC and plumbing needs. I highly recommend them as a company and Rick as a plumbing and repair professional.

Crystal V.

Prompt service, skilled technicians. I had a sewage pump installed (I know it's an easy thing to do yourself but I didn't want the hassle). Mark Edward was very knowledgeable in the phone. His guys only took 30min to do the job which was great. I was quoted an hourly rate of 120$. When it came to paying after the cost of the pump itself was 164$ for the labour which had a travel fee for picking up/delivering the pump. It would have been nice to have known about that extra travel fee before is the reason for the 4 instead of 5 star.

Joy M.

When I called this company I explained exactly what was happening with my clogged sinks, and what was done before by their own service AND what that serviceman said would need to be done in the near future. As it is the near future, it is unfortunate that the original plumber wasn't available, they sent someone else. I am sure he is competent but when I told him what was needed, he suggested a different solution. It not only didn't work, made it worse and he had to replace a piece of the plumbing broke in the process. I wasn't charged for the pipe but was charged for the service call and given an astronomical quote for what needed to happen next, though he could not perform this work himself. Sinks clogged and a terrible smell emanating from them, I called a local plumber who, was here and completed the task in minutes and restored my faith in the plumbing industry.

Heather J.

Wish I could give even more than 5 stars!! Again EPH pulled us out of mess. Never a good time for hot water tank to died and leak water all over basement but EPH sent Robert. He was here fast, explained what was needed, got supplies and water tank was done. Couldn't be happier. EPH my go-to. Great job Robert and EPH !

Nathan M.

Edwards Plumbing would not credit the $59 estimate fee toward my final bill, even though they explicitly advertised and promised that they would.

A technician came to my house and gave me an estimate. He finished around 9PM, and didn't have the necessary tools and parts to finish the job, so told me to call and schedule with the main office.

I called and scheduled, and they did the job. The work was great, no complaints there; the tech was polite and friendly.

However, they did not subtract the $59 estimate fee from my final bill, as they said they would. I spoke with a manager yesterday, and he said that I ""had waited too long"" (two weeks) after the estimate to schedule the job, and that ""they have costs.""

So, even though I was promised that the $59 fee would be taken off my final bill, and the tech didn't even have the parts to complete the job on the first visit, they would not honor their advertised and promised pricing.

The manager did credit me $50 for future work, but that of course will only help if I ever pay another $350+ for their services.

Again, the quality of work was great, but I was shocked that they would not honor their own advertising and promises.

Nathan Moger, 2-10-17, Ann Arbor

Jim B.

Highly recommend Edwards! They have done plumbing, gas line leak repair, and furnace repair for me both at my business location and a rental property. They have always been friendly, professional, very knowledgeable, and do excellent work. Customer service is great! If you want excellent work, fast service, and affordable rates....call Edwards!

Courtney Z.

Horrible scheduling, customer service, and management. I scheduled an appointment for an estimate on a Thursday afternoon between 1-3pm. The Edwards technician never came (I took the afternoon off from work). I called, they apologized and scheduled an appointment for the same day and time the next week. Once again: no technician came to my house. They called me and claimed that the technician's truck broke down. Then the next person I talked to said that the technician was on an ""emergency job."" I was justifiably disappointed and complained to the manager that I wasted 2 afternoons waiting for them to send a technician. And I was disappointed that someone was obviously lying to me. The manager responded by yelling several horrible vulgar words at me (the f-word). I will never again even think about doing business with this company... The technicians may be decent, but the managers are horrible, unprofessional, and have no class. And the people who schedule appointments are incompetent. A company that insults you and does not care about customer service does not deserve your money.