Edwards Plumbing & Heating

Samantha S.

I am really disappointed with Edwards plumbing and I feel like I have been taken advantage of. I had an appointment scheduled from 12-3 and after taking the afternoon off to be here, the plumber still hadn't arrived by 5:30 when I called to see what was going on. They said ""It was scheduled for 6pm the next day,"" (Even though I was late told the plumber, Mark, wasn't even working ""the next day,""). The plumber came, and took one minute to diagnose the problem in my toilet, told me, ""$208.25, I'll go get the part,"" and was out the door again. Prompt service, to say the least.
Well he replaced the fill valve in the toilet, but viola, that wasn't the problem actually. That didn't stop him from charging us the whole $208.25.
In replacing this part, the stop valve began to leak profusely, and he said he couldn't fix that now because he doesn't know where to find the water main. He said if he were to come back to fix this it would be another $300.

My partner paid the $210 because he is a nice guy and felt the service should be paid for, but I am not going to spend $500 on a service that is quoted at $150 elsewhere. I called the company, spoke to the phone attendant - who's only response was ""I just do scheduling and answering phones,"" asked to speak to the plumber to find out why it would cost $300, and have been waiting for a phone call back ever since. There was no itemization of the cost on the $208.25 service either.

I read the other reviews about this place being a scam and it seems to me, because there are good reviews, that these guys take one look at you and decide if they can rip you off or not. I guess I looked like the former rather than the latter.

M A.

For the sake of full disclosure (which is critical for the integrity of a website like Yelp), I had previously had a frustrating experience with Edwards Plumbing & Heating, and posted a review detailing as much.

Within 1-2 days of posting the review, I was contacted by the owner of the company, and after an initial misunderstanding, he went out of his way to contact me on the phone. We had a very productive conversation, during which he was understanding, apologetic, and, above all, very pleasant and reasonable. He reiterated that his goal is to provide the best service possible and to ensure customer satisfaction, and explained why my experience represented the culmination of a number of unfortunate events. Most importantly, he was committed to making things right.

When I thought about my first experience with Edwards Plumbing & Heating - which was incredibly positive, and which led me to contact them when a second plumbing issue arose - and my recent conversation with the owner, it became clear to me that the second experience was a unique aberration from the quality the company normally provides. I was so impressed by the owner, and the lengths to which he was willing to go to ensure I was satisfied, that I called them back to my house just a few days ago to install some parts in the kitchen. As expected, I was very impressed and satisfied with the job.

To that end, I've since deleted my initial post, and am replacing it with this one, which I think is much more representative of the company overall.

Finally, I would like to give Dave my highest recommendation. I was fortunate enough to meet him a while back, and specifically requested him for the most recent job in my kitchen. You won't find a plumber who is more pleasant, honest, and hard-working than him, and his years of experience are clearly reflected in the quality of the service he provides. He is meticulous, and does not believe in cutting corners. He is by and far the best plumber I've ever had the pleasure of hiring, and is truly an asset to the company.

Terry B.

Edwards showed up on the agreed time. Ross, the plumber was friendly and courteous and solved the issue very quickly. We were charged a very fair price. Will, no doubt, use Edwards again and would recommend them to others.

Mark W.

I had a pair of leaking pipes at work and needed a trusted Plummer. I was given Edwards pluming number by a vender I use and couldn't happier. Dave, the Plummer from Edwards showed up right on time, gave me a fair estimate and stuck to it. He explained everything to me and kept me informed thru the whole process.
He even vacuumed up the work area and left it cleaner than he found it. Great guy, quality work.

Bill E.

After ordering a new washer and dryer from Lowe's, the installers discovered a leak in the washer's hot water shut off valve. They didn't want to mess with the leak, and even took the washer back to the store to deliver at a later date.

I called Edwards Plumbing and Heating and Jason came out that day and said the leak was a minor issue and he could hook the washer up quickly. Unfortunately, we didn't have the washer. He said he could come back at any time over the weekend if needed.

We were able to get the washer delivered the next day and Edwards sent out Dan on a Saturday morning. The valve was very old and needed to be replaced. He drove around Ann Arbor looking for a match for the old part and finally located one in Belleville (!) before returning to install it and the washer.

The install cost twice as much as Jason indicated (thus four stars instead of five), but I'd say Dan went above and beyond the call of duty for a plumber. He was professional, friendly, and explained every step as he was working.

I would definitely recommend.

Linda B.

Aaron arrived on time and fixed my furnace. He did a great job determining the problem and fixing in a reasonable amount of time.

Deb B.

4/21/14 Ypsilanti, Michigan
My experience with Edwards plumbing and heating was so fantastic that I can't put into words how grateful I am. The only reason I didn't put 5 stars was my experience with the ""off hours"" telephone support people. I called Saturday April 19th and spoke with the after-hours person. She was very pleasant and took down all my info and my limited description of what was going on. I told her it wasn't an ""emergency"" and I didn't feel the need to pay the emergency fee (being that Sunday was Easter) so I could wait until Monday. She told me my appointment was Monday at 8am and that someone would call me before then to confirm. When I hadn't heard from anyone I called Monday at 7am to make sure I was on the calendar for 8am. The woman, Deanna, was rude and told me that It would cost me an additional $225.00 for them to page someone to call me. I reiterated several times that I was really just looking to confirm that someone would be at my house at 8am. She was no help at all.

At 8am I called the office and the woman who answered was helpful, kind, and apologetic for my experience, she told me that Mark would come out in less than an hour.

Mark showed up within 30 minutes. The nicest guy ever. He let me follow him around and I asked a lot of questions and he was happy to answer. Well, maybe it didn't make him happy, but I never knew if he wasn't. He had to go into a dirt floor basement with some cob webs and he was totally fine with that. He was in and out within an hour and it was really just an overall great experience. He told me how much it would cost me before he did any work and gave me a little ""break"" on the price because of the after-hours issues.

I would highly recommend this company. Matter of fact my best friend who lives pretty close has wants to add a new outside faucet to her house. I will tell her today to call Edwards and I will even stress to her to ask for Mark.

Great company, great personnel Kudos.

Nick L.

Had a great experience with Mark this morning. Very professional and solved my issue pretty quick. Very friendly and handled me hovering over watching the entire time very well. Would recommend working with Edwards. If I ever need plumbing work again (knock on wood we have no more blockages) I would definitely call Edwards and request Mark. He also complimented how clean our grease trap was, and if you clean a grease trap you know how much that means. Thanks again.

Becca S.

Oh, man. I had such high hopes, from the way our phone conversations went. We live in California and manage our property from out here, so often a phone conversation and our tenant's assessment is all we have to go on.

The polar vortex came, and our rental home in Ypsi had a pipe burst. Our regular plumber (Sinks to Sewers, love them!) was completely overbooked with burst pipes, so we had to look elsewhere. We called Edwards and the guy on the phone was super helpful and friendly. Said he could get someone out there the next day, between 2 and 4.

My tenant calls me at 5:30, no word from the guy and he hasn't arrived. He wants them to come again another time, as he's tired of waiting around. I call Edwards and the man on the phone is again very nice and offers to reschedule the next day, a Saturday. The plumber shows up on Saturday, on time. He goes in our crawlspace, breaks the window :(, tells his boss our crawlspace is muddy. Boss calls us, says that it will be $500 to fix the burst pipe, with an additional $500 ""crawlspace fee"" because the plumber is going to get muddy and won't be able to work for the rest of the day.

Sorry, but we're not okay with paying someone $500 to wash their clothes and take a shower... after they broke a window on your property! We found another guy who came and fixed the pipe, insulated the new pipe, and didn't care about getting dirty- and he did it all for $215.

It's really disappointing to see a company blatantly ripping people off.

Diana K.

I'm amending my review because James Edwards personally handled my problem, despite the fact that it occurred over a year ago. It turns out that my unfortunate experience was with a plumber who was soon fired from Edwards Plumbing, and therefore he should not be a problem for any other customers. I received a complete refund and I am very impressed with the company's dedication to customer service.