Edwards Plumbing & Heating

Saa A.

Do Not Use This Company! In April 2025, I called them to give a quote for my 86 year old fathers and his 90 year old girlfriend two bathrooms. Plumber showed up, gave a quote and returned with two toilets that were same height. He stated that he did not measure the two currently there. After a couple of hours he called stating he could not find the ADA toilets at three suppliers and would have to order them but needed $600.00 deposit before they would order. My father paid them...right now we have not received the install. I have called and called them and only get the dispatcher. Received a text from Tony Grote...the manager saying to text him. I did and I called him...no response from him to this day. I have requested a refund via the dispatcher and in the text to the manager...still no response. This company is SHADY! DO NOT USE THEM!

Boris F.

STAY AWAY FROM THIS COMPANY!!! Very rude & unprofessional!!! If you don't have any trades experience - they'll try to take advantage of you with sky high estimates! The technician who came out was totally out of line with demeanor & constantly argued. That review Not even worth one star!!! Do Not waste your time calling them!!!

Tim M.

Had a VERY small gas leak in a Mobile home that was verified by DTE. Contacted Edwards and they could send someone that day. It was a Saturday and I expected a extra charge. I was told that the call out fee was $69.00. The repair man arrived at aprox. 1:00. He looked around and said he could do a pressure test. (Gas was turned off by DTE) I was told that if he had to go under the mobile home there would be an extra charge. He had to leave and get his compressor at home. It was not in his truck! Left and returned 2 hrs. later. Pressurized the line, found a very small leak on the shut off valve. He replaced it and re-pressurized the line to 6 PSI. He then called the company and asked if the job in Brownstown was still on. He then left and returned almost 3 hrs. later. It was about 7:30 PM at this point. The line only dropped to a bit OVER 5 PSI at this point. AT NO TIME DID HE GO UNDER THE MOBILE HOME YET CHARGED FOR IT TO THE TUNE OF $225.00, ON TOP OF A $598.86 ""LEVEL 6 Service and Repair: Test Gas-Pipe System CHARGE!!! Ridiculous charges!!! I was not about to argue the charge with the repair person, as he was probably doing as he was told to do. I paid him and he left. DO NOT EVER USE THESE CROOKS!!!

Michael H.

false advertisement of coupon discounts that they refused to offer when ther arrived to do the work. and very poor and dismissive customer service when I asked why the discount shouldn't apply. would not recommend.

Jason M.

They sent a man over who entered my basement without a snake after I told him exactly where the drain is and typically how far the clog was. He instantly said it was $675(we paid $200 before and after this incident), I said, ""That is ridiculous and no thank you."" He responded, ""I hate this part, it happens all the time. Nobody wants to pay the estimate"" I told him it is a dishonest business practice, that is why. I asked him to leave and he said I had to pay $125 for the estimate. I told him this is a scam and to please leave. He refused again, even blocking me from opening the door. I will not be threatened in my own home and was prepared to have the police remove him. No wonder they retain a collection agency.

Tommy S.

They asked $2400 for a new water heater. Got it done for $700. Tim, specifically, embarrassed himself.

Debbie M.

Ok, I had an excellent service repair guy, named Jackie. The repair was simple but the cost was extreme over$200 to splice a wire on my ac. Then after I paid the bill my credit card was hacked and had to be cancelled. So, not sure if you want to use them or not. If you do be careful how you pay and make sure you ask for prices BEFORE they fix anything. He just fixed it without telling me how much it would be.

Trista M.

Complete joke... never again. Very rude, did not give a good estimate, didn't come prepared. Had to schedule to come back for the repair schedule time was between 8/9 they called at 845 saying that he to stop to buy supplies and would be here in an hour. Why stop to buy supplies aren't you a plumping company? Shouldn't you have the equipment with you?

Larry D.

I've used Edwards Plumbing and Heating twice over the past three years and I've only had GOOD experiences with them. my hot water heater needed work two or three years ago, and the tech who came out was very knowledgeable about hot water heaters. He explained in good detail to me about why & what was wrong, so I knew that the tech knew his stuff. the second time I called them was to have my plumbing snaked. They showed up and told me the price before getting started, even though the price was higher than expected, I didn't have many other choices at that point. The tech had my drain snaked in a matter of minutes and pulled out 23 years of grease and got the water flowing fast again. The only downside I had with the experience was that the tech didn't put down any plastic before hand.

Sara A.

We had Edwards Plumbing and Heating install a new sewer line in our backyard, a couple years ago now. Since the install of the new line, we have continued to have sewage backups in our basement. They have been out a couple of times to clean out the line and that usually buys us some time until the next backup. 3 weeks ago, we had the worst backup to date in our home. Resulting in the removal of carpet and furniture. Even worse than before we had the line replaced.

A tech came out that same day to assess the issue. He noted a couple spots in the line he was seeing tree roots. He wanted to take it back to his supervisor to discuss a plan of action, since this line is still new and under a lifetime warranty. We waited 2 and a half weeks for a call back and never received one.

I called this past Monday (4 days ago) and requested an update, as we had another large backup in our basement. I was informed the tech was off that day and he would call back the next day (3 days ago). I never heard from the tech. I called again yesterday (1 day ago) and was told the tech would have to call me back. Still no call.

The office staff are unable to provide me with any sort of update or contact information for the tech or the supervisor. I was told they would call us back today. Now here today is and no call back was completed. I call the office yet again and was told no one is available to speak with me and they would have to call us back. We can assume we will not be receiving a call back.

This company has failed us time and time again. They have been unable to provide us an update on their plan of action for a line they installed, that is still backing up. Every day this week, we continue to have a backup, clean it up, and it continues to occur, while they don't call us back.

We are at a loss on how to have this situation addressed, we're disappointed in the customer experience and would recommend to not use Edwards Plumbing and Heating for any services in your home.