Easy Rooter Plumbing

Floyd G.

I called on tuesday and explained that I had a sewage ejection pump station that needed to be cleaned and vacuumed. I also told the person that it was a 50 gal. pump station and not a full septic tank. She said she would send a truck on Wednesday. I waited all damn day and a guy shows up at 4:45pm and says, ""oh this is a 50 gal station, I only pump septic tanks. Call back and have them send a smaller truck."" Well guess what??!! I will not call you back because you wasted an entire day of mine and cost me money! I will, however, call a different company that will actually do the job! Dont waste your time

Crystal B.

The technician David was very professional and did a great job fixing our water spicket. We tried to remove it because of a leak and it broke off. He came out on a saturday and only charged us $157.50. He was friendly and explained everything and it all works great now. I think I will call them from now on.

Richard B.

I called these people as I know nothing regarding septic. They came out pumped the tank then I'm told me the line is clogged. OK next day another person comes out Jessie, looks at the septic an tells me the line is backed up, he would have to come back Monday to do the repair. How he knew it was that way I don't know as he didn't do a thing but charge me $563.00 for today an to return Monday to finish. Well he never showed up I called, after a while I was told it was Tuesday not Monday.OK come Tuesday he shows up an starts digging a hole 4' wide 6' deep an tells me he can't find anything, that my leach field is gone. He calls his boss Matt who tells me I need to replace the leach field cost $10,000. I told him I couldn't pay that, he came back $5000 up front for materials the rest later. I had second thoughts called another company, they said nothing wrong. Now this Matt person tells me in a few words I'm lying, that I wanted the work done. This Jessie person gave me a bill for $683.. for the hole he dug that took me 3 hrs to fill in. I'm 72 yrs old I should not be doing that work bad back an all. Matt tells me I have to take up the bill with his tech. $683 for a hole in the ground are you serious no WAY will I pay that an told him so. Tells me I'm lying, really POOR service trying to take advantage of a senior really bad!

Paulina R.

This company has the worst communication with their customers. It's been an on going three weeks of people just saying they'll call us back and that they'll show up and they never do. I have had to pump my septic tank three times because they won't come out and just fix it. My whole family took turns taking days off work just so someone would be here when they showed up and we were stood up 4 times. I expected more and I am truly disappointed for spending so much time and money for relying on this company. Even the manager himself (Mike) said he would come out here yesterday and couldn't even call us to say he wouldn't be showing up. Unprofessional.

Carolyn L.

Had a stopped up kitchen drain called this company after hours and became of price I figured I would wait till morning. They showed up on time and they were very very professional . Problem fixed in 30 minutes. Will definitely call this company for all my plumbing problems

TJ E.

We needed new cartridges put into the bathtub fixtures to stop them from dripping. They sent an apprentice who had no idea what he was doing. After he finished the first bathroom, the faucet handle sprayed water out from the sides. In the other bathroom, he tore a huge hole in the closet, used no less than seven connectors, and after nine hours during which we had no water, he still wasn't finished. They had to send out two other master plumbers to try and fix what this kid ruined. Turns out, he was using bad flux. After they left, I still had a huge hole in my wall, a shower pipe that was unsecured and would just swing back and forth from the hole, and a faucet that was virtually impossible to use.

Christopher S.

Well wish this would ended better but both times they were out they were late. They Fixed my sprinkler main in February and when I went to turn it on it was still broken. Technician said it was not a warranty issue even with no water in the system. They wanted me to pay for the same repair twice. Dont use this company.

Kelly G.

So they are terrible, they came on January 20, 2019 to snake my sewer pipes, and then it backed up again on February 26, 2019. When I called back today to have them come back out and fix it, they are going to charge me again, and they mentioned that the way they did it in January was an improper way to do it. For that first visit I paid the weekend emergency rates. Terrible business practice, no one knows what is going on.

Adam D.

A tech named Ryan came out after hours due to our septic tank drying out and causing an awful sewage smell in the basement. Earlier in the day Easy Rooter suggested to run some water. By the time he had gotten there the smell was gone. Ryan however was super professional and courteous to me, my wife, kids, and dogs. Went over everything we could do to avoid this problem in the future. Answered all our questions with a smile. I highly recommend Easy Rooter to anyone for any plumbing needs. We will be hiring them in the near future for a project I messed up over the summer lol. Thanks Ryan and thanks easy Rooter.

Mike Y.

I had a water main leak in my basement wall and needed it repaired ASAP. I called Easy Rooter Plumbing and they upgraded me to emergency status . Even though my yard had to be dug up, Matt and his crew came out and took care of my leak quickly and professionally. Considering the work that had to be done, the charges were reasonable. I couldn't ask for anything more. Thanks guys great job!